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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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This was a week of ID.me wasting my time, submitting photos, waiting days to find out they were not acceptable. Resubmitting and waiting again days for approval. Then the day of the video call, having to wait OVER 8 HOURS for the call to go through. Estimated Wait time was off by HOURS, not minutes. Rude uncaring agent.
Using ID.me is a very useful key, especially for government websites. Once you complete the initial application and are approved, all following website entries are a breeze. Your personal information is never exposed and the process is quick and secure.
Pues Estuvo Muy Complicado Y Hasta Que Estaba Apunto De Rendirme?
In order to gain access to my personal info on IRS, I have to go through ID.me, which appears to have very clean and easy to follow instructions and process, however the process is long, waiting process may take months, so I suspect there is a very good system in the backend, however, there is not enough man power to support it? I don't know.
Also the video conferencing waiting time was way too long, you have to set aside an entire afternoon to wait for it, agent seem to be very busy, even when you start talking, they seem to be a in hurry to move on to the next call, i don't blame them, they must be real busy.
I had to wait about 7hrs for video verification of documents and the wait time indicator was highly unreliable. I would give negative stars if allowed to do so.
Once you sign up with ID.me, that's all you have to use to verify your identity on several federal and state government websites, such as Social Security, state taxes, healthcare, sites that sell government merch (i. E., police/fire), etc. Users can create a single account, complete identity verification once, and then use it to sign in across various websites without repeated verification. East peasy!
Lo mejor de la experiencia fue lo práctico que lo hizo la persona encargada de la verificacion
It took a week to complete the process. At several points, I was invited to schedule a specific time with an ID.me agent, but then found that there were no times available for the next 7 days.
The wait time shown was 2 h 14 m. The actual wait time was 9 h. If you see a wait time longer than 15 min, make an appointment.
I spent over 50 hours in front of my computer screen waiting for an opportunity to speak with the ID.me representative. Interaction with the representative, once I finally managed to get there, was good. There is an option available to schedule a meeting time however a prospective user will find that no times are available for weeks into the future. I was not able to wait for weeks therefore I sat in front of my computer until was finally able to speak with a representative. The "wait time" countdown clock is a joke as it floats up and down randomly and absolutely does not represent the remaining wait time. Unless you schedule an appointment, you have no choice but to stay very close to the computer screen.
It can be difficult to prove your identity, particularly if your phone number, address, or name has changed due to marriage or another reason. ID.me worked for me, without a lot of stress! I am very pleased.
Es una herramienta excelente para identificarse y un buen equipo profesional
Nine hours waiting. Initial estimate was "only" 5 hours. The last two hours showed an estimated waiting time of fifteen minutes or less.
Theoretically you can book an appointment two weeks in advance, but the system only offered appointments during the next 7 days, and zero time slots were available..
I was able to take advantage of many different discounts by using ID.me to verify my military status, as a veteran. Some of the businesses include SeaWorld, Academy, Under Armour, and Adidas.
The wait times to be connected to a Video Verification Agent were insanely long! I waited online over 30 hours. In order to provide better customer service more staff needs to be added to this part of the Verification process!
Works exactly as intended. No need to go through all the steps and fill out all information to verify identity. Two or three clicks and you're good to go. Helps expedite verifying who you are with government websites. Really speeds up the process. Great way to verify your military status for websites that offer discounts and things of that nature.
En lo personal muy bien excelente servicio en la video llamada buena atención y la seguridad que es muy importante
ID.me makes it easier to log in securely to the various government/benefit sites, so you don't have to maintain separate passwords.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members