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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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ID.me, saved me a lot of time accessing apps that were important to access to fill out paperwork and made it easy, so I didn't have to jump through a lot of hoops that these apps all require now... so it saved me loads of time
This was a simple and fast process, but it also felt extremely secure even more so than a typical 2 step verification process used on many other apps
La mejor de todas que eh tenido muy encantada y sin tardar tanto
Very confussing, took 2 1/2 days to work through the process. Part of the app did not work. Timed out and had to start over. No explaination why data was needed to access app.
The experience was good. Uploading documents wasn't as smooth as I would like. It rejected my docs without a reason code first time and then with a reason a second time, but the instructions were unclear. It simply said take a picture of the document, but didn't define parameters. Ince I figured it out, it went smoothly.
I have issues with my Social Security number being used and VA sends me letters since I am unemployable telling me they will cut my benefits for not sending in a W-2.
It takes a minute to get registered, but after that, it seems to work pretty well happy with my experience. So far, thank you
Easy to use. Very helpful to keep all my information updated. And allows my to check if there's any problems regarding any refunds or payments.
I would recommend ID.me to anyone and everyone who needs to certify their ID! It was so quick, easy, and painless! I was done in just a few minutes! Especially as in the days I spent trying to do the same thing at login.gov and was never successful! Finally after the third day of trying, I remembered that there was a second site (ID.me) that I could try! And thankfully instant success! Thank you so much ID.me! I will be forever grateful!
Fast and furious! This app is easy to set up and provides an efficient multi-factor authorization allowing me to log into various government sites securely. No line no waiting on.gov authorizations to access a government portals! Thank You!
I am forced to use this website to verify my social security and medicare information. It is unreliable. I log in once a year to verify and check my information for accuracy - each time I log in, my old login information is "not recognized" and I am forced to reverify. This last time (and two previous times) even after verifying, setting a new PW and then logging in I received a message that my login in incorrcect and my account is blocked until I call the office (and wait a long time) to speak to a representative.
I log in to a couple different federal government agency accounts using id.me and save a lot of time. The IRS uses it and I use it on my SSA account, too.
I would use it on Texas state agencies, but i haven't seen it come up while logging in.
Saving time is like saving money! I even had time to write this review!
You can enter your personal identity one time. ID.me provides secure transfer of your entity quickly and safely. It saves me so much time not having to enter my Identification when I enter a new website.
After multiple failed attempts with the other "service," I was able to create and use my ID.me account easily and immediately.
Terrible, just like the site even giving a review is complex and difficult. Why am even on this site? There was no option to close and send review, it just sends you here.
I've had no problems getting on the website. Most of the time it's been to get copies of documentation I needed for one reason or another. I usually have not had any problems accessing needed information.
Took a while to het established and recognized. The site is reasonably well set up but it's simply not a short path to get to the end.
Muy buena que esté todo correctamente para facilitar el proceso
It is so bad. I can't log in my id.me at. Even thoughI tried to use my password several time. And asked me to reset. When I input everything. I still can not reopen my id.me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members