Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
In this day and age with identity theft on the rise, a service like this is not only fast and convenient, its necessary.
It was good and understanding I will use often and tell ppl about it
Unfortunately,
We live in an age of "digitalness", that is, we exist in 1's and 0's, so we must be verified by 1's and 0's.
I miss the days of, "Hi, my name is John", and no one questioned who I was.
Easy fast efficient just how I like it thank you very happy with the out come
Excellent I enjoying the video call it wasn't a long time it was very short I felt comfortable just knowing my identity will be safe and I can keep it control if I how to email or go on the web but I hope I wouldn't how to go through that process again but I will recommend someone if I how to because it's so much going on in the word got to keep our identity safe and protected...
Very easy process in the palm of your hand
Never struggle again sending checks or mailing payments
Stay away if you can! The system doesn't work... it's a major waste of time.
Could not get this site to work at first due to messages saying I was blocked. Tried next day and it took many attempts because of documentation and images not good for identification
I was trying to get on my account with an old one that i didn't remember so i tried ID. Me that was a big improvement, sure, there were a lot of steps i had to do, but that only go to show how secure it is. I'm glad i used this one.
Perfect I just need to wait a mail card into 2 days to get a code then call and told him the code sou check the man can help me
My experience was perfect. I really recommend to my family and friends.
Well I like to know everything was good, this was the first time doing this process.
Well Satisfactory very easy. Definitely will recommend it.
It was relaible and good sysytem for security.
And it it was wasy and simple to use for checking for security.
I found the process not as hard as I thought it be. Just be prepared and have 2 devices if you're a senior like me
Very very helpful and easy to understand and the video cal agent made it very easy and not complicated he was very patient and straightforward
Sadly, zero stars was not an option or I wouId have chosen zero. This is a privacy invasive process that puts you at risk with a third party. There are other means to verify people's identity that are not risky(like this process) and invasive which should be used.
Great experience got what I did it. Done on five minutes.
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

