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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,445
value
1,177
shipping
638
returns
629
quality
1,154
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Ohio
1 review
0 helpful votes
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AWESOME SERVICE
September 24, 2024

In this day and age with identity theft on the rise, a service like this is not only fast and convenient, its necessary.

Date of experience: September 13, 2024
Arkansas
1 review
0 helpful votes
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My id
September 24, 2024

It was good and understanding I will use often and tell ppl about it

Date of experience: September 13, 2024
Oregon
1 review
0 helpful votes
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A Necessary Evil
September 24, 2024

Unfortunately,
We live in an age of "digitalness", that is, we exist in 1's and 0's, so we must be verified by 1's and 0's.
I miss the days of, "Hi, my name is John", and no one questioned who I was.

Date of experience: September 13, 2024
California
1 review
0 helpful votes
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Get experience
September 24, 2024

Easy fast efficient just how I like it thank you very happy with the out come

Date of experience: September 13, 2024
New Jersey
1 review
0 helpful votes
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Amazing
September 24, 2024

It is amazing and wonderful for its ease of use to fill out the required forms.

Date of experience: September 13, 2024
Maryland
1 review
0 helpful votes
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Excellent I enjoying the video call it wasn't a long time it was very short I felt comfortable just knowing my identity will be safe and I can keep it control if I how to email or go on the web but I hope I wouldn't how to go through that process again but I will recommend someone if I how to because it's so much going on in the word got to keep our identity safe and protected...

Date of experience: September 13, 2024
New Jersey
1 review
0 helpful votes
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ID.me
September 24, 2024

Everything was easy to set up, and everything went perfectly.

Date of experience: September 13, 2024
Minnesota
1 review
0 helpful votes
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Very easy process
September 24, 2024

Very easy process in the palm of your hand
Never struggle again sending checks or mailing payments

Date of experience: September 13, 2024
New York
1 review
0 helpful votes
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Poor system
September 24, 2024

Stay away if you can! The system doesn't work... it's a major waste of time.

Date of experience: September 13, 2024
New Jersey
1 review
0 helpful votes
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Difficult and frustrating
September 24, 2024

Could not get this site to work at first due to messages saying I was blocked. Tried next day and it took many attempts because of documentation and images not good for identification

Date of experience: September 13, 2024
Oregon
1 review
0 helpful votes
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A SAFE WAY TO PROVE YOURSELF
September 24, 2024

I was trying to get on my account with an old one that i didn't remember so i tried ID. Me that was a big improvement, sure, there were a lot of steps i had to do, but that only go to show how secure it is. I'm glad i used this one.

Date of experience: September 13, 2024
Mississippi
1 review
0 helpful votes
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Good nice
September 24, 2024

Perfect I just need to wait a mail card into 2 days to get a code then call and told him the code sou check the man can help me

Date of experience: September 13, 2024
California
1 review
0 helpful votes
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Important Sessions
September 23, 2024

My experience was perfect. I really recommend to my family and friends.

Date of experience: September 13, 2024
New Jersey
1 review
0 helpful votes
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Somehow was easier
September 23, 2024

Well I like to know everything was good, this was the first time doing this process.

Date of experience: September 13, 2024
Pennsylvania
1 review
0 helpful votes
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Manager - Accounting Operations
September 23, 2024

Well Satisfactory very easy. Definitely will recommend it.

Date of experience: September 13, 2024
KR
1 review
0 helpful votes
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It was good for security
September 23, 2024

It was relaible and good sysytem for security.
And it it was wasy and simple to use for checking for security.

Date of experience: September 13, 2024
Florida
1 review
0 helpful votes
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Easy to set up
September 23, 2024

I found the process not as hard as I thought it be. Just be prepared and have 2 devices if you're a senior like me

Date of experience: September 13, 2024
California
1 review
0 helpful votes
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Personal opinion
September 23, 2024

Very very helpful and easy to understand and the video cal agent made it very easy and not complicated he was very patient and straightforward

Date of experience: September 13, 2024
Virginia
1 review
5 helpful votes
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Avoid
September 23, 2024

Sadly, zero stars was not an option or I wouId have chosen zero. This is a privacy invasive process that puts you at risk with a third party. There are other means to verify people's identity that are not risky(like this process) and invasive which should be used.

Date of experience: September 13, 2024
New York
1 review
0 helpful votes
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Quick and easy to verify
September 23, 2024

Great experience got what I did it. Done on five minutes.

Date of experience: September 13, 2024