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Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
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Experience was easy. I had wished the full price is shown at the beginning
This was a last-minute booking. Super quick easy and affordable.
We arrived and got intro he room and there were stains all over the carpet and duct tape in the door way on the carpets. The tub was filthy. We left for the day and returned to no clean towels or clean room. We complained and all they said was they would be putting a notice in the rooms about housekeeping. When I asked for a receipt she gave me one but when I got home the receipt was another name Terrible!
I made a booking and made an error with the dates. I called right away; waited for 2 hours no one picked up the call. I called back again later that day, an extremely rude individual without even hearing my situation told me she can't me. I requested to speak to a manager but never received any call back its been more than 48 hours. Order ID: HGGWP*******
Warning: stay away from HotelWiz's website for its bad business practice! First of all, how many people would see that their cancellation policy is based on Beijing's time, regardless of your destination? Secondly, they charge immediately, even if your booking is refundable and many months prior to your arrival at the hotel. I questioned this practice and received the following reply from their Customer Service: ",,, we can see that you choose a pre-paid reservation where the amount is charged immediately after the booking is made." This response is a complete fabrication, for which I challenged this company by sending it the following email 4 days ago: "No, I didn't choose a pre-paid reservation, what I chose was to book now. Booking now does not mean paying immediately. There was no option available for selecting to pay now or to pay later." Naturally, no reply because they have nothing to say in their defense.
Fast processing. Good experience. Good prices. Better deals.
A premium room was booked and paid for in April. In June we got an email telling us that the premium room was not available and that we had been downgraded - same price, crappy room. A 15 minute long distance phone call to try to correct the situation proved to be pointless. They blamed the problem on the supplier. They actually told me I should have called the hotel and booked directly with them. Wow. Just wow.
We reserved with Best Western which changed their name to The Inn and it is owned by Marriott. Drove around looking for BW and after stopping to ask a local business learned of the name change.
The app was worth using and the price point along with easy usability made it great. Also being able to extend my stay was simple and seamless.
My refund was never issued your employee was very rude to me
Rude did not want give back refund after cancelation and lied saying he canceled and refund would be when I had to go back and dispute the charges when it should have Just been put back
Fast easy smooth process with amazing prices lowest from all competitors. Will book hotels through this website over and over again on my next get away!
Fraudulent site. I was charged and hotel never received the booking. Wound up having to make another reservation with the hotel itself. I called multiple times and was told to wait 20 minutes and nothing.
It was easy to deal with hotelwiz on line. My rate was $132 through you, however at the hotel they charged my card $115. I'm guessing it is because I'm a member. I hope Hotelwiz didn't charge my card too.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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