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Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
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I had an amazing experience with their service. They were incredibly fast, and their prices were very reasonable. I'm impressed with the quality they provided. Highly recommended!
When I book the hotel. I thought the pool would be a to swim in, but the pool looked really dirty.
Quick and to the point. Very quick response and customer service.
Everything went smoothly and the room exceeded my expectations
Great price and no hassle booking so I would definitely recommend
We arrived late from driving all day. The guy at reception was very nice and we got a better rate thru Hotelwiz. Room was clean and bed was comfy. Great water pressure in the shower too.
I found it very easy to book my room with hotelwiz.com. It only took about 2 to 3 minutes to fill out the form, and I was done. Hotelwiz makes booking rooms easy with a simplified form.
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Poor service dirty establishment and falling apart
Hotel is okay for the money, the 1st night we were put in a room where the A/C didn't work and it was nasty, was told at first no other suites were available. After staying in the room a few hours called to complain but then told they did have another king suite right next door & we were moved to a new room. Suggestions, please be more thorough with cleaning, & the elevator should be cleaned as well, floor, walls were not cleaned at all during my four day stay. Breakfast bar was okay for a small hotel. Coffee was good.
The site was easy to get through
There were no issues with the processing of the payment.
Very supportive of our situation, let us have late check out no cost, just felt cared about
Thought I'd give these guys a try after using so many others in the past. Must say they were quick, easy, and absolutely had the best prices! Will check with them first in the future. Thanks for a great experience!
I am not in a position to comment on your service as this is a test booking.
Good and fast service, happy with the response of delivery for my purchase
Perfect thank you, received confirmation from the hotel too within 24 hours of booking. All good in my opinion and thank you again.
Regards Simon and Heather
Traveling on the interstate with my husband & we decided it was time to stop. I am as able to secure the hotel within 15 minutes online.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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