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Hotelwiz

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Hotelwiz Reviews Summary

The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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Texas
1 review
0 helpful votes
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Good
March 25, 2023

The service was good and the pricing was pretty good and met what I was looking for

Date of experience: March 25, 2023
Maryland
1 review
0 helpful votes
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Review
March 25, 2023

The booking experience was good. Would like to book hotel again in the future

Date of experience: March 25, 2023
Florida
1 review
0 helpful votes
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Great
March 25, 2023

Great stay at my hotel and the hotel also offered breakfast

Date of experience: March 25, 2023
California
1 review
0 helpful votes
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LV
March 25, 2023

Great, fantastic, lovely, nice, awesome, cool, sensational, above and beyond

Date of experience: March 25, 2023
Thailand
1 review
0 helpful votes
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Very smooth booking process
March 25, 2023

Simple and effective. Confirmation received within minutes. Recommended.

Date of experience: March 25, 2023
Canada
1 review
0 helpful votes
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Straight to the point..
March 25, 2023

Understood what I needed and ensured it was provided.

Date of experience: March 25, 2023
North Carolina
1 review
0 helpful votes
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Good
March 23, 2023

I was referred to the site for a reduced price on hotel

Date of experience: March 23, 2023
California
1 review
0 helpful votes
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Easy process
March 23, 2023

Was easy to plan out the trip, quick and simple booking process

Date of experience: March 22, 2023
New Mexico
1 review
0 helpful votes
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Easy to use
March 22, 2023

Hotel had reservation when I arrived. Easy to use the website.

Date of experience: March 22, 2023
Arizona
1 review
0 helpful votes
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Easy
March 22, 2023

Easy and quick and it's was affordable. Easy to navigate

Date of experience: March 21, 2023
South Carolina
2 reviews
0 helpful votes
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Helpful
March 22, 2023

Was easy booking and the person making reservation was fairly quick

Date of experience: March 21, 2023
Arizona
1 review
0 helpful votes
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Nicely done
March 22, 2023

Thank you for keeping it simple. The steps made it fast and easy.

Date of experience: March 21, 2023
Ohio
1 review
0 helpful votes
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Thank you
March 21, 2023

Easy to work. Great price. Will work with them again. Thank you.

Date of experience: March 21, 2023
Missouri
1 review
0 helpful votes
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Booking
March 21, 2023

Good and legitimate. Easy to book, unsure as far as how you'd cancel

Date of experience: March 21, 2023
Ohio
1 review
0 helpful votes
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Got charged twice
April 20, 2023

Got charged twice, I emailed and got email back. The called few days later, now I have to prove I got charged twice, no big deal, just sent bank statements. But why is it cheaper for me to not go through 3rd party and just go straight to the hotel?

Date of experience: March 20, 2023
Texas
1 review
0 helpful votes
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Hot tub.
April 19, 2023

On the website said had hot tub in the pool area but it was not in operation. I booked this hotel for that purpose. I had to end up staying because I couldn't cancel because I made the reservation thru this website and if I cancelled I would still be charged which I don't think was fair to me because wasn't my fault the the advertising said hot tub but wasn't.

Date of experience: March 20, 2023
Illinois
1 review
0 helpful votes
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First time user
March 20, 2023

Experience was quick, painless and the best rate! We have not checked in yet, but it all looks legit!

Date of experience: March 20, 2023
Texas
1 review
0 helpful votes
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It felt like a run-down motel that slapped the name La Quinta on it.
The rooms were on the outside, along with the vending and ice machine.
It also had roaches.
I found a large roach inside the coffee machine that I had used earlier.
I moved an electrical charging cord when I pulled my cords from it and over a dozen scattered from beneath it.
Disgusting.

Date of experience: March 20, 2023
Namibia
1 review
0 helpful votes
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Quit good
March 20, 2023
Updated review

A little bit hidden in the internet and website a little bit complicated but:Competent and good price

Date of experience: March 19, 2023

Competent and good price
March 18, 2023
Previous review

Competent and good price

Date of experience: March 18, 2023
New York
1 review
0 helpful votes
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HOTELWIZ is a complete SCAM and FRAUDALANT company. They are trying to DOUBLE BILL me for the same upcoming stay I booked this upcoming June. After my credit card company, Capital One, detected fraud upon my initial attempt to book, both my credit card company and Hotelwiz advised me to rebook. The rebook went quite easily, as it should. The initial booking, however, which was first in the pending stage for a week, then dropped off the system, reappeared, only after the 2nd booking went through. Hotelwiz does not want to refund me one of the two charges for THE SAME STAY. Little does Hotelwiz know the matter is in dispute with Capital One, is in the hands of my personal attorney, & LITTLE DOES HOTELWIZ KNOW I WILL MAKE IT MY SOUL MISSION TO EXPOSE THEM FOR THE CHEATS, SCAMMERS, AND FRAUDS THEY ARE Heed my advice! Stay away from them. They are the biggest thieves on the face of the earth. Except this time, they $#*!ed around with the WRONG PERSON. TRUE PIECES OF $#*!. BTW...KENNETH, THE SPOKEPERSON, IS THE BIGGEST LIAR AMD THIEF OF ALL. He doesn,'t know his own calls to me were recorded, and that his very own emails will incriminate himself!

Date of experience: March 19, 2023