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Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
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I was impressed by the hotel everything was very clean friendly staff, pretty quiet and good location.
Brief and simple... everything was taken care of very quickly and smooth thanks
Smelled cigarette smoke at 6:00am in the morning. Called front desk and reported the cigarette smell
No fridge or microwave oven
Advertisement said continental breakfast but apparently doesn't start till 9:30.
Which is totally useless for traveling
Pillows are to small
Don't plan on staying there again
Everything was straight forward but my confirmation email went to spam. I worried but they sent me a text that resent the email, that's how I figured it was going to spam.
Very easy to book and they had the lowest price of all sites!
Alles perfekt. Die Buchung war ganz einfach und schnell bestätigt. Was mir nicht gefallen hat ist, dass trotz dem Anwählen auf deutsch alles in englisch kam.
Everything is fine. The information was correct, I have stayed at the same place many times before.
Booked online so I don't have any experience with them yet.
This is my first time using this website and so far so good!
Quick and Easy! It was a great experience! It made it super simple
I never used Hotelwiz before but I promise I will again. I received the best rate possible, easy site navigation and good communication via email and text (my options) confirmations.
Arrived at hotel. NO VACANCY. RESERVATION NOT RECEIVED by hotel through Hotelwiz. Reported fraudulent activity to credit card company. Had to close account and wait for new card to be mailed 7-10 days. Traveling with no backup, now. Never use this booking site!
Easy and quick. User friendly and easy to navigate.
The guy who check us in was an amazing concierge. Friendly and helpful. Rooms were very clean and so was the rest of the hotel.
Very fast and very good and very nice value for the time and money spent
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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