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Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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First attempt failed. Because price was no longer available. So rebooked at higher price. Appears a bate and switch. I went back and searched again and the lower price appears to still be available. Not cool
Found the site, searched for a hotel. Quick, easy to use, best prices I found on line.
Was able to make reservation for less costs than others. Did not take long to get the confirmation and I even checked with the hotel directly to make sure the reservations were there and there were no problems with me arriving late.
Great way to save money. Hotel was clean and beds very comfortable. Reception staff was great.
I made a booking for the overnight transit hotel at Haneda but upon checking with Haneda, the booking was not for the airside part of hotel for transit layover passengers; so not what I wanted.
The good part was I got immediate cancel acknowledgment from Hotelwiz and a prompt refund.
Great website & good prices! Very well designed website.
Price was the cheapest, although the taxes were higher the total cost was still cheaper than the rest. Keep up the good work I will continue to book.
About 50% off the next cheapest price of my hotel the Peninsula in Bangkok.
I got to the resort and they charged a resort fee. That is ridiculous ti was not clear or apparent that would be charged and to wait until you get to the hotel to find out about the charge is a joke.
I went to check out and the price increased. It felt a little like a bait and switch, to be honest.
Great experience overall. Will use them again in the future.
I was treated like a lady. You're a real class act
Good information and cheap price. Thankful to have found such an awesome app.
Fast and easy booking for the hotel I wanted at a much lower rate that I found elsewhere online! Great descriptions and easy to understand steps.
IT'S difficult to book. IT'S difficult to know if you have made the booking
Great fast service and very convenient in my time of need
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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