HotelwizReviews 1,813

Very clean and roomy. Comfortable bed. Friendly staff. Breakfast was very light. Mostly cold items. Good coffee! Water always available in lobby which was nice.

The room was dirty with hair balls in the corner of the bathroom, the smoke detector was missing, the walls were stained, no weather stripping on the door, unsavory people congregated on the bottom floor drinking and smoking pot. One of the worst places I've ever stayed.

Is my first time using this platform to make hotel booking, quite easy to use!

Pretty Decent Hotel has stair and a questionable elevator but overall nice room modern items in room.had a two bedroom

In today's digital age, booking a hotel room online has become a standard practice for many travelers. However, with the convenience of online booking comes the potential for deceitful practices by some providers. One such example is Hotelwiz, which I recently discovered employs a bait and switch tactic, causing confusion and inconvenience for its customers. In this critical review, I will detail my experience with Hotelwiz and explain why I consider their actions dishonest.

Misleading Advertising:Upon browsing Hotelwiz's website, I came across a hotel that I was interested in booking, the Fairfield Inn. The site displayed all the necessary information and seemed legitimate, so I proceeded to make my reservation. However, when I tried to call the hotel to confirm my booking, I was informed that it was actually a different company altogether – the Best Western.

Cancellation Hurdles:Naturally, I contacted Hotelwiz to cancel my reservation, as it was not the hotel I had intended to book. To my surprise, the customer service representative insisted that the two hotels were essentially the same, and therefore I could not cancel my purchase. Instead, I was told to wait ten days to hear back from their "backend" team, who would decide whether or not the cancellation could be processed. This delay not only wasted my time but also seemed disingenuous and unprofessional.

In summary, my experience with Hotelwiz was far from satisfactory. The misleading advertisement of one hotel as another, coupled with the convoluted cancellation process, left me feeling frustrated and deceived. As a result, I urge potential customers to exercise caution when using Hotelwiz for their hotel bookings. Transparency and honesty are essential for fostering trust in the service industry, and in this instance, Hotelwiz has failed to uphold these values.

Loved the hotel n the price was great and beds were comfortable, I will use this site again

I was unware that the amount withdrawn from my account would be in dollar, and not in rand as the platform had suggested.

Hard to look up hotels in cities. Only way I found this deal was through Google Maps

Thanks for the easy way to book it. Except the motel were offering a free continental breakfast but nothing was offer to us

Had no problems booking and reservation went perfect an smoothly

Made a reservation with no problem, and at a good rate. Looking forward to thee visit.