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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,951 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Ashley was helpful and professional throughout our conversation.
Joselito confirmed that there would be 100% refund of my money if I cancelled by 5/23/25 at 6 pm. Then, the confirmation email stated I would lose one full night of $402.99 if I cancelled at any time even prior to 5/23/25. This is not ok.
First choice of hotels was already booked… She worked diligently to make sure she got us into another comparable property.
Hello Peter,
Thank you for your feedback regarding the reservation process. We are pleased to hear that she worked diligently to secure a comparable property for you after your first choice was booked. We always aim to provide the best possible experience for our guests, and it’s wonderful to know that we've met your expectations. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Just made a reservation with Francisco Javier.
We was so nice and helpful
Hello Patty,
Thank you for taking the time to give us a 5-star rating, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation with Francisco, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
We only spoke briefly, but she showed interest and met my expectations.
Hello Janice,
Thank you for your feedback! We're so happy that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Excellent Vanessa is a true professional and accommodating/ Cheerful assuring and respectful
Good Afternoon Gilbert,
Thank you so much for your kind words and positive feedback! We are thrilled to hear that Vanessa provided you with such a professional, accommodating, cheerful, assuring, and respectful experience. We strive to ensure that every guest has a pleasant and memorable experience, and it's wonderful to know that Vanessa contributed to making your time with us enjoyable. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Awesome experience making my hotel reservation. It was handles very professional and fast.
Hello Patti,
Thank you for your feedback! We are so glad our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Zion was Very professional and friendly. Lots of patience for my need. Thanks
Hello Patricia,
Were so happy to hear from you! We are delighted to hear that you had such a great time booking your reservation with Zion, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I spoke with Cori at the front desk. She had a warm and inviting tone and was very kind. She assisted me with information so my mother could book a room. I appreciated her answering all of my questions. Very professional and knowledgeable about all of the questions I had to ask.
Hello Jenny,
We appreciate your feedback! We are so happy to hear that you had such a great time at the hotel you booked through us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
After a difficult time with the airlines
She made it fine and talked me down of the ledge
Good Afternoon David,
Thank you for your feedback, we greatly appreciate it! We are glad to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I needed to book a room real quick. And the person that helped was very helpful
Greetings Bill,
Thank you for your kind words! We are delighted to hear that our team member was able to assist you promptly and effectively. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I had difficulty entering the keyboard information being requested. Felix was very patient in assisting me to complete that process.
Hello Nancy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are glad that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hello Janis,
Thank you for taking the time to give us a 5-star rating! Providing exceptional customer service is at the core of what we do, and we're happy you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very respectful, friendly and patient especially helping a 79 year old lady not sure what she's doing! Clear spoken. A bonus for your company!
Hello Charlotte,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Call to book two rooms for our mini vacation. Alex answered our call he was very nice and informative. Answered all our questions and was super friendly. Hopefully our stay will have staff as good as him in person.
Hello Susan,
Thank you for taking the time to provide us with such lovely feedback! We are delighted to hear you had such a great time booking your reservation with Alex, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I was booked the wrong accommodations. I called for 2 days June 2 and 3. No help until I got Felix! Changed hotel but got what I wanted.
Hello Phyllis,
Thank you for taking the time to give us a 5-star rating, we greatly appreciate it! We are delighted to hear that Felix was able to assist you with your reservation, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hello Nancy,
Thank you for taking the time to provide us with such lovely feedback! We are thrilled to hear that you were able to book your reservation with ease and in a timely manner, we aim to provide the best service and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Roosevelt was amazing during a stressful situation. I appreciated his patience. Thanks!
Good Afternoon Fiona,
Thank you so much for your kind words about Roosevelt! We are delighted to hear that he was able to assist you effectively during a stressful situation. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Pleasant personality, friendly disposition, and would book again.
Hi There!
We're so happy to hear from you! We strive to provide the best service, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Warm Regards,
Melanie Planelles
I was trying to contact a Drury Inn at a specific location directly and reached this representative. I did. It complete my reservation by phone since this was a National line and used the website for the location instead.
Hello Diane,
Thank you for your feedback! We are glad to hear that our team was able to assist you with your booking. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Timothy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear you had such a great time booking your reservation with Ashley, we strive to provide the best service for every customer. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles