Home DepotReviews 1,457

This is my second review of the Home Depot Seeds program. Why two? In my opinion, folks need to be warned about this program. I received an invitation to participate in a program where Home Depot would send me products to use and then write a review on. In return, I could keep the product. Normally, I would not look twice at such a program, but given the excellent reputation of Home Depot, I decided to give it a try. Bad decision! Some two weeks after selecting the product I would review, brown rubber mulch, the product had not arrived, but emails from the Home Depot seeds program filled my inbox, reminding me that I owed them a review. I replied several times, telling them that the product had never arrived. Finally, it did show up, and I tested it and wrote my review with before and after photos. The review went live the next day. BUT I kept getting emails saying my review was due. And they continued; this morning, I got another one warning me that I was about to lose my affiliation with the Seeds program if the review was not written. Really, Home Depot? So, unless you are ready for this type of experience, my advice is to delete their offer as soon as you see it. These seeds produce nothing but frustration.

I attempted to order a rather expensive large pot for syruping. I placed the order early on a Friday afternoon. Based on the order, I was expecting to receive the item on Monday. On Monday I received notification that the item was on backorder. After a week, it was still on backorder so I attempted to cancel the order. There was no way to do this online and 2 attempts to call were unsuccessful so I had to wait for 6 weeks until it auto canceled. Here are the major issues:
1. It's really inexcusable that there site is listing an item as available if it's not. Assuming that maybe it was available when I ordered, there is no excuse to ignore my order for 3 days and let it go on backorder.
2. It's also inexcusable that this company held my money hostage for 6 weeks.
I will never order from Home Depot again nor will I visit their stores. I will choose to pay more at Ace Hardware or use Amazon.

Home Depot is my go-to destination for all my home improvement projects. The store's vast selection of tools, materials, and appliances makes it easy to find everything I need in one place. The staff are knowledgeable and helpful, offering expert advice and guidance. Plus, the prices are competitive, and the availability of in-store pickup and delivery options adds convenience

Are you ordering a large, heavy item like a vanity? They will drop it off at your home without any notice, or delivery arrangements. You are expected to move it into your home yourself, which would be possible if you knew it was coming and got extra help. This lack of a phone call from Home Depot to arrange delivery will now cost me $600 to have movers pick it up and deliver it to my 5th floor condo. The store manager was kind enough to give me a $200 credit, not knowing that my cost will be $600. I would not recommend purchasing anything heavy, online from Home Depot.

HomeDepot Seattle/Bellevue is very poor in customer service and Delivery. Each year that past several years I have ordered a big order of yard supply products. *Homedepot changed the delivery service company that they use and now instead of delivering on one flat truck load they want to delivery with two box trucks and charge for the delivery twice. The thing is they are calling from the Bellevue location and do not know anything about Seattle. At the end of the day - They are trying to do a money grab. The homedepot delivery Route Manager simply does not care about customers or customer service. O.K. - - maybe Lowes deserves my business instead.

I ordered through online order 4 shower hoses on February 29. I have had a promise order will be ready in 5 days. Now, after almost 2 weeks, still have items in transit for delivery to the store.

Rating: 1/5

As a long-time patron of Home Depot, I never anticipated that my first online purchase experience would be such a debacle. Unfortunately, it was an absolute disaster from start to finish, leaving me deeply disappointed and frustrated.

Let's start with the online platform itself. Navigating through their website felt like trying to untangle a mess of wires in a dark room. The display was cluttered and confusing, making it difficult to find what I needed without endless scrolling and clicking. It was a stark departure from the ease and convenience I've come to expect from Home Depot's in-store experience.

But the real nightmare began once I completed my purchase. Despite assurances of efficient logistics, the reality was a far cry from it. My order was supposed to be ready for pickup in just five days, but a shocking 34 days later, I was still left empty-handed. Multiple calls to various store representatives only added insult to injury. Not only were they unhelpful, but they were also downright rude, as if customer service was a concept foreign to them.

The lack of communication was particularly shocking. Had I not reached out, it's frightening to think that Home Depot might have never bothered to inform me that my order hadn't even reached the store. This blatant disregard for customer satisfaction is simply unacceptable.

In conclusion, my inaugural online shopping experience with Home Depot was nothing short of a nightmare. From the chaotic website to the abysmal customer service and logistical failures, it was a perfect storm of incompetence. Regrettably, I have no choice but to swear off online purchases from Home Depot indefinitely. If this is the standard they uphold, then they've lost a loyal customer for good.

Finally when I was able to speak with an online rep. They were able to cancel my order.

I have had several windows installed by Home Depot and I went for the more expensive ones because there was a lifetime warranty. The top of the arch of the window developed a big gap - this is not a caulking issue. Rain comes in! I have called and called and called and I get promises but NO ONE EVER COMES TO EVEN LOOK AT THE WINDOW MUCH LESS FIX IT! I began contacting Home Depot in November 2023 and as I write this, it is the end of February 2024 and they still haven't even LOOKED at it. WORST CUSTOMER SERVICE EVER. Do not buy windows from this company!

Several of our cabinets arrived damaged and luckily we have someone installing who could make repairs. However, it wasn't until half way thru our project (an entire kitchen & 10ft island) we discovered they sent us the wrong measurements on the island cabinets. It took a month to receive the correct ones. We were left with 2 cabinets that had been modified (prior to realizing they made an error in measurements). Home depot is demanding the altered cabinets be returned if we don't agree to keep & pay for them at a 25% discount. We have had no functional kitchen for over a month because their cabinet dept. openly admitted to GUESSING our island measurements because someone was out sick. This is unacceptable customer service. We have already spent over $40K to home depot for this house project & I find it disgusting they are trying to screw us over for 2 altered cabinets because they home depot says they'll be paid for the cabinets regardless. I feel sick I ever spend a dollar here but it is the last time. We'll take our business & contactor business account elsewhere. Not a single red cent coming from me to this disgraceful business. Go to Lowes everyone! Also, they took a year to fix my parents cabinets in their palm springs home, so it's really a company issue. The worst.

Call to East Haven Home Depot four times this morning to ask a question whether they provide free delivery of appliances twice I was put on hold and twice I would talk to someone who eventually hung up or didn't answer. So far I've wasted 20 minutes of my time to ask a simple question if this is how they do business I don't wanna do business with them here. I'm 78 years old I'm legally blind so I can't go on the website and read every detail and they have her in there it seems that talking to a human person is impossible. If this is how they work, I don't wanna work with them. I'll buy my appliance at Lowe's or I know that they have free delivery appliances.

Home Depot installed some of my home windows, they plant to come to do inspections and replace the brand new broken window handle.
It has been months and no one ever showed and I got so many broken promises.
This was my first and last time I will use Home Depot for any service; they have the worst customer care on ever seen.

Bought a fridge but they refused to pick up my old one because they said that the purchase doesn't qualify as an appliance...
This is taken from their FAQ on their website:
''Will The Home Depot haul away my old appliance?
Yes! But the haul-away item must be equal to the item being delivered (e.g. Dishwasher for a dishwasher). ''
They also didn't give 24h notice for the delivery (they didn't give any notice). Customer service was rude and barely spoke any English.

I ordered an entire set of kitchen appliances on November 13 2023. Refrigerator, range, microwave, dishwasher, etc.… We are Building a kitchen around the appliances and need them installed. However the promised December 9 install date came and they called and said it would be pushed back until January. 15th! I called and told them that was in acceptable and then they assured me it would be delivered December 30. So, I rescheduled my kitchen build. Again. Two days before that delivery date, I received another message stating it was going to be delayed until January 30th!? I called and went to a local store and was livid. They told me it was the range that was on backorder, and Samsung will not ship anything but the entire order even though everything else is in stock. I told him that was unacceptable, I'm literally wasting hundreds of dollars in labor every time they don't show up. So, again they assured me it would be delivered January 9th. Again, I rescheduled my kitchen install and guess what!? Today I receive an email stating it will be February 13th! I even cancelled the range from the order so they would actually ship it but nope. Still can't meet their commitment. Now They of course promise it will be next Tuesday. I doubt it. In fact; I will pay double for the whole package if they actually make that date, but they won't. They keep passing the buck to Samsung but I didn't buy anything from Samsung, I bought from Home Depot and they are acting totally unaccountable for this debacle. Do not buy from Home Depot. This was a Tremendously frustrating and expensive mistake. I will be demanding a refund and going elsewhere. I can literally swim to South Korea faster than they can ship me a refrigerator!? 3 months of empty promises and wasting my time is enough. I'm done with this dump.

It seems to happen more and more I get rude people working there one man in the cabinet department told me when I asked about cabinet doors with a resesed handle I even showed him a picture he said home depot doesn't sell them I said well thats where I bought them but I needed one door he told me I was wrong and didn't know what I was talking about because he has worked there since 1988 and he has never seen them. So I should get my facts straight I just walked away. When I stopped at the help desk and asked for a ma n ager I was told one wasn't available and I should go online and find what I was looking for and come back with a sku number. REALLY do I look like I work there

My husband and I decided after many years our pre-lit Christmas tree needed to be retired. We went tree shopping and found a great tree. It looks and feels like the real deal.

I was approved for a credit card but, the catch is I pay 39.9 percent interest. What a joke, destroyed the card. Who would want a credit card with those rates.

I ordered a vanity from home depot online with an advertised delivery date. The item was shipped and through tracking I could see that it was within an hour of my house a couple of days before the advertised delivery date. Then the date came and went and the calls began. NSD is who does the delivery for home depot and each time I would call I was told I would get a call back blah blah and nothing which put me on the phone again with home depot and then NSD back and forth over a week. Another date was set. You could tell taht NSD had clearly put it in the eyetem for delivery but when 8AM came it was taken out of that status again. They had no intentions of delivering on that date. At this point I am pretty certain something has happened to the item. I leave a scathing review of NSD and low and behld I get a delivery date of the following day, today. I wait around AGAIN and they do show up. As the guys are taking the box out of the truck you can clearly see its damaged and parts are actually falling out. Imagine that?!?!? I refuse the delivery (Thank god I was here) and call home depot. I get a "Supervisor" that advises me I can only get a replacement by paying again for a new one and then waiting for NSD to report back to them to get a refund. Steer clear people... Shop at Lowes.

I paid Home Depot to install flooring in the contract it states all pad and tack strips will be glued. Thier installers came and stapled and nail into my radiant heat pipes. I informed the store and Customer Service through various methods each time pushed off to someone else. It has been 6 days and I still have not gotten a single rep to schedule an appt to come assess the damage. They are also so far refusing to refund me for the carpet I had to rip out myself to stop it from continuing to damage my house (as it is wet) or for the money I paid to have it install even though it was not done to the contract. I have told them repeatedly to please come see the damage and I can not get any help.

I was recently offered a position at a Home Depot store in Tennessee. The offer was quickly pulled when their computers saw that I am a CIA drug operation whistleblower. These stores are just drug money laundering operations for CIA, like many other corporations. I have the ledgers to prove it.