Home DepotReviews 1,457

Store #0975 went to pro desk at 3:00 and was told that the person was clocking out and no one was coming to replace her. I called the next day and took 30 minutes to connect to place order for bid room
Once bid was received it took 3 more tries over 2 days as after 30 minutes each time back and forth on hold I gave up finally today I was able to place the order - It is not like calling any of my other suppliers that understand that builders are to busy to deal with amateurs

My mother bought 6 appliances from homedepot.com. One came damaged. When we called to get it replaced we asked for another model instead, happy to pay any difference. The supervisor Michael from homedepot.com was very rude and not apologetic at all. They labeled this a "buyers remorse" and wouldn't take it back without a 15% restocking fee. They were very rude on the phone and not at all apologetic. They said the local store would pick up for free. When we called the store they also were very rude and said no they won't and to rent a truck and return it ourselves. Please check all new appliances very carefully and report within 48 hours. You expect that since you're buying new they would be in good condition but it is not the case a lot of the time.

**This is written on the day of the scheduled pickup date for my order. At the time of writing, I do not have my item in possession.

After reading reviews on mini fridges by NYT, I tried to place an order on Home Depot's website for a Magic Chef Retro 3.1 cu. Ft Mini Fridge that was $100 off. The promotion was only available for ship-to-store/in-store orders. MYSTERIOUSLY, EVERY store (I tried every store within 40 miles) showed the $100 promo EXCEPT the one that was 1 mile from my house.

After contacting Home Depot, I was told it was probably just a store credit card promotion—it was NOT.

I placed a ship-to-store order for pickup at a store 11 miles away, with the promotion (for $179 plus tax). The scheduled pickup date was June 29.

I contacted Home Depot the second time via text (their preferred method) asking if somehow the price discrepancy was a glitch in their system. I was told that their IT would be notified.

On the day of pickup, I had to add a different person to pick up the fridge, so I called Home Depot's customer service. After that was done, I asked about the weird price differences since the store nearest to me was "singled out" and "excluded" from the promotion. I was assured that it was NOT a glitch but simply how Hone Depot runs its promotions. Therefore, there was no need to "look into it."

At 4 pm of the pickup day (now), the order still showed the same schedule even though it was still not delivered to the store. I really needed the fridge to be delivered by the date they promised, so guess what, I called the store, my FORTH contact with Home Depot customer services.

The store employee told me the order had not been delivered to the store yet. Even if it was delivered today, I would likely not be able to pick it up until the next day or the day after. If that was the case, why was the scheduled pickup date remained the same on my account page?
I have never had an experience like this—the pickup date a store quoted me could mean two days after the quoted date. What?

I will not buy from Home Depot again.

Bought the storehouse drill and had battery issues. Would not return without warranty so I had to buy a new battery.

Terrible customer service and couldn't find a person to help wirh ordering a stove and microwave. Store opens at 7am but cannot order an appliance until 9am.

I received my bill for $7442.46 I paid before it was due $7443. Going into next month I charged $268.03. I was charged $71.93 interest. I called customer service And the representative could not explain it to me why I got charged interest he said it was for the amount that I made in my new purchase which is $268 and I'm getting charge 71.93 for interest. I told him I would take my business somewhere else and he said that's fine, Home Depot doesn't care about good customers I will definitely never walk into a Home Depot store again

My husband purchased a refrigerator on May 28,2023 at Milpitas Home Depot store. It was arranged for delivery on June 21, promised to be delivered before 2pm. My husband waited on June 21 till 2:30pm, delivery not happened, gave *******150 a call and the person requested my husband to continue to wait, it turned out not delivered. My husband rescheduled it for June 23, that person promised to deliver in the morning. On June 23, by 6pm still not delivered, we called that phone number, Kaleb answered and said it was not loaded, he asked us to reschedule. How can we have faith for the delivery? If not loaded, why not informed us sooner than waiting for a whole day? Is it for customer service? Very poor arrangement. We are not work from home, we have to take time off to wait, how many days off request before the item arrived? Future customers, prepare to take your vacation time to wait for the item to be delivered. Should be rated as zero star, sorry.

Had made my first purchased for a shower kit on May 31, with a cost of $ 989.47. When the they were going to installed it the shower walls were broken, I called Saturday requested a refund was given tracking # R******* and a telephone # *******085 to reach out to them for pick up. The same day I purchased another shower kit for the amount of $ 934.47. I still have not received my refund to my card yet for $ 989.47. New order came today # CP******* and I told the guy to open the box because it was damage and the new Shower kit was also broken! My second purchased. I refused delivery, they did not give me any paper work when I requested, they requested my signature refusing delivery due to damage and I took a copy of the document I signed. This is a mess, I need a shower kit. Home Depot keeps charging me for another, and it arrives broken.

Sheet vynyl(linoleum) has traditionally been installed without glue, if you have a subfloor in good condition there is nothing else required. If it is a laundry room or kitchen you would want at the very least to tape the floor in the areas of heavy appliances so you dont damage the vynyl moving them. THER IS SELDOM ANY GOOD REASON TO USE GLUE OR AN UNDERLAYMENT. It in fact make the next install moe expensive and more difficult. If your glued down floor is damaged then you will need an underlayment. The solution is DONT USE GLUE. Home depot is requiring underlayment and glue when not needed for instance in my third bath which is a tiny sort of standard bath with aperfect subfloor. This allows them to bump the sell.The underlayment is more expensive than the vynyl and the glue charge was another 30.00 This more than doubled the cost of material and is not nessasary. I did not agree to this and people should start watching the details on flooring installs. You have been warned.

Starting on 6 MAY 2023 I have had my laundry washer & dryer delivery cancelled at no fault of my own at least 10 times! They finally delivered them, said they were running late, one guy hurt his back so OK on my end, guy hurt his back. AI was told they would come back on Monday to install them! That was 3 WEEKS ago! AND for parts they left the electric cord for the dryer…. It is a gas dryer…. Cant make this up! They are awful x 100% I still do not have the washer and dryer hooked up! I have. 7 month at home! Zack my customer representative at store 1504 is the complete opposite of helpful or good at his job! No followup, no concern, this is like a bad movie. Zack actually laughed on two of the many rescheduling occasions!

Home Depot products and prices are fair and of good quality. The problem arises when they take an order and pass it off to a Business Partner (subcontractor). Home Depot does not manage its Partners. They leave the customer at the mercy of the subs, who might expect you to jump through hoops. You will find your only recourse is to cancel the order. Once you cancel the order, you'll find Lowes is more expensive but make up for it by managing the subcontractors on EVERY order until it is completed.
If you don't need a sub, Home Depot is fine. But if they pass you off to a sub, cancel and go to Lowes.

Cashier Rachael from the Home Depot Ocala, Florida Store at 3300 S.W. 35th Terrace Ocala, Florida ******* has always greeted us with a smile whether we rented a vehicle or returned an item for a refund, she also has assisted when we have purchased items also.
Rachael has demonstrated and shown that her professionalism is above reproach when assisting customers with a purchase or a refund. Rachael assisted us with payment on our account in a timely manner this time!
Rachael Represents the quality and professionalism needed for any Great Company like (Home Depot)!
Hopefully, one day she will become a department manager may it be at Home Depot or any other store she is employed at!
We aren't showing the total receipts due to our account number being shown or displayed.
Job Well Done Rachael!
Keep Up The Great Attitude And Professionalism!

Home Depot lies to veterans. They "claim" to give veterans a discount to get you in the door but they do not actually give the discount. My husband, a veteran, and I drove 2 hours each way to the Iron Mountain, MI store to get an expensive lawn mower. The manager, John, said he would not give the discount to him because he does not have a smart phone. My husband and I both have Consumer Cellular flip phones. My husband is an honorable, decent man who served out country and Home Depot lies to our veterans, to get them in the door, by promising a discount which they do not give to you if you don't have an expensive smart phone. SHAMEFUL! All veterans and those who love and care about them should boycott this chain. We will not be going back.

Purchased a $900 dryer from Home Depot on Joppa Rd. Worse experience ever. Dry was deliver and they were unable to hook it up. So conveniently the driver and his assistant for got how to speak English and carried on a conversation about me in Spanish. They left angry because I would not sign off didn't leave my manual or my hose and when I called him back he hung up on me and the store wasn't much help either. Called the store and they left me on hold. So after wasting my entire morning I had to drive to the to purchase the thinks my husband will need to hook up the dryer or wait for them to return with my hose and manual. Will say the young land did print me out a manual only thing they did right considering I had to waste my gas.

Only 4 self checkout machines and 2 are dedicated as credit card only. So I have to wait longer to pay cash. Must be you dont want my business since you are deliberately making it more difficult to check out! Crazy!

My review is as follows the store in East Liberty starting with the parking lot there is no place for people to park anymore they have 15 to 20 freight trucks for whatever reason seniors have to push their goods a half a block to there car the employees in the store knows little to nothing about the product and when you ask them the first thing they say this is not my department there's not enough help in the store all the employees are having individual conversations with each other it's time for new management and a complete overhaul at the East Liberty store it's a total mess particularly once again they're parking lot it's total chaos never seen anything like it before.

It was so pleasant to visit home depot store located at South Fort Apache and W Tropicana Road. I needed 5/8 inch plywood for my kitchen floor. At lumber department, Kim helped me get the right board. I needed the board to be cut into the width I needed. There is a cutting section at the back of the lumber department. Kim was nice and professional. He cut the board for me. The board fits my floor perfectly. I had my kitchen repairs done just as easy as it can. Thank you so much for Kim and his colleagues. You guys are awesome. You all made my day as good a it can be. I appreciate it a lot for the great craftsmanship.

Ordered a toilet on Saturday, website states it will be at the store on Tuesday. It is Tuesday and email says I will receive on Sunday.

Chatted with representative and they will do nothing.

Checked the website today (Tuesday), if I order today and it says a toilet would be delivered on Thursday.

Given that the toilet I purchased on Saturday won't arrive until 8 days later, I don't see how they continue to say that a toilet will be delivered in 2 days.

Do not buy this mulch. That is two dollars a bag. The reason it is marked down so much is because it is mostly sticks. The smell is the worst I have ever smelled. Beware!