My dishwasher broke so I ordered a new one from Home Depot. I waited a week for delivery. I was looking forward to finally getting this done. The installers showed up with the new washer, and I left them in the kitchen to return to working from home. Immediately I could hear them like there were on some phone call. I thought nothing of it, but apparently they took "issue" with the water valve under my sink that my current dishwasher was using. I did not understand the problem as it worked fine. After a few minutes they explained because since there was a slight amount of corrosion on the valve they could not install the dishwasher. I would either have to get a plumber to replace the valve and reschedule the installation, call an appliance place to install it, or return the unit and start over. I opted to schedule a plumber and rescheduled another installation attempt for a week out.

So the plumber comes out and tells me that he will replace it if I want, but there is nothing wrong with that valve. Further, he tells me that with dishwashers and Home Depot this is common and it actually happened to his own mother. He said he tried to tell the installers the valve was fine, but they would not budge. He then told them they could turn the water off to the entire house instead, nope not acceptable. They would not let the customer turn the water off at the house or at the valve nor would they let the customer sign a waiver. So UNLESS YOU HAVE A HOUSE THAT WAS JUST BUILD THE DAY BEFORE WITH SHINY NEW EVERYTHING they won't install your dishwasher.

So the valve was perfectly fine for a reasonable person to install a new dishwasher. I have been in my house 20 years and had bought dishwashers from Sears and Lowes, and this was the only time the valve was a big issue. I am attaching a photo - you judge. It is still solid and works fine.

The sketchy part of this was the original installer waited til his co worker had stepped away to tell me that he COULD in fact install the dishwasher that evening, after his shift ended for $200 under the table. So I paid Home Depot already for installation, which they lied and said they could not do it because of the valve, but the valve was apparently fine because this guy would have done it that night for another $200. I passed on it as this whole operation is shady, sleazy, and I doubt this random guy was bonded and insured nor did I think he'd warranty his work.

So the local plumber who I hired to come out to replace the "broken valve" said the valve was fine, and he ended up installing the dishwasher. But this is not the end of it. With the dishwasher Home Depot had left TWO cords - the junction box one for hardwiring dishwasher - which is what I intended to do - and a cord that plugged into a household outlet. The junction box cord was defective. Dishwasher would NOT power on. Home Depot is useless but Bosch will be sending us a brand new one. So to get me through while I wait for this replacement cord comes, the plumber connected it to the plug in one temporarily so I would not have to keep handwashing dishes yet another week.

I am beyond frustrated with this installation experience. I had them install a built in microwave and except for the fact they did not leave me my product booklet, that went fine. Anything that requires them to hook up to water - dishwasher/Washer/Fridge with ice maker - expect them to come up with a fake phony reason to NOT be able to honor your install appointment. YOU will have to spend ANOTHER $200 replacing the working valve if it is not shiny enough for them, BUT maybe, since the installer knows this policy is a bunch of BS, maybe you can pay the installer $200 - ON THE SIDE WINK WINK - and under the table they will install it.

I view this piece as a total SCAM. I will never buy another appliance from Home Depot ever again. I have relayed to 4 Home Depot customer service people so far my experience with the valve and the "under the table" guy and they just stay silent - like a "So what this is normal for Home Depot". So the COMPANY IS CONDONING THIS. They don't care - they just want to sell you a dishwasher. They don't care if you plan to have it one day but in realilty have to call in plumbers, electricians, whatever fake reason their install team can come up with to NOT do the planned install. Expect to wait at least a week longer and have to go through the expense and aggravation of getting something that is not broke fixed because their scam artist installers do not think it looks like it came out of a plumbing store.

SKIP THEM.

On June 20, we purchased a refrigerator, ice maker, water hose and the removal of the old inoperative refrigerator from the Ukiah, CA Home Depot appliance department; Order number H8408-*******. We were told by the sales lady the order would be delivered June 22 and we would receive a call regarding the delivery time window on June 21st between 4pm and 9pm. When I didn't receive the call on the evening of Jun 21 regarding the delivery window, I called the Appliance Dept., that evening inquiring about my delivery. I was told the delivery couldn't be completed because the ice maker wouldn't be delivered until July 17 and had to be installed before shipping the refrigerator; Why did I have to make this call and why wasn't I told this at the time? The sales person suggested I cancel the order and place two new orders, one for the refrigerator and one for the ice maker, thus I could receive the refrigerator earlier and have the ice maker installed at a later date; Why wasn't I told this upfront? The new order CM******* was placed the next day Jun 22 and was scheduled for delivery Jun 26. We were told once again we would receive a phone call between the hours of 4pm-9pm with the delivery window times on Jun 25. Once again, when I didn't receive the delivery phone call, I called the Ukiah store that evening inquiring about the delivery and was told the refrigerator had been sold to another party and it would be rescheduled for delivery July 3 and I would receive a phone call the night before with the delivery window; Again, why did I have to make this call and why wasn't I told this at the time? July 2, once again after not receiving a phone call regarding the delivery window for the July 3 delivery I called the Ukiah store late that evening and the Appliance Dept., salesperson told me the delivery window would be July 3 9am-1pm and the delivery person would call one hour prior to his arrival; For the third time, why did I have to make this call? July 3,8am, I removed two doors and six pieces of heavy furniture to make room for the movement of the refrigerator's, old and new. When 1pm rolled around with no phone call from the delivery person, I called the Ukiah store and enquired about the lack of delivery: Why did I have to make this call!? After 20 minutes waiting on hold, I was told the delivery company forgot to put the refrigerator on the truck and the delivery would have to be rescheduled for the FOURTH time on July 6; THIS IS BEYOND ACCEPTABLE!

We have been without a working refrigerator since June 19 trying to keep our food fresh using ice chests. We kept approximately 50lbs of frozen foods covered with ice in anticipation of a new refrigerator/freezer by June 22; as promised by HOME DEPOT!

At 79 years old with bad knees and a bad back, I didn't find it too comforting to move several heavy pieces of heavy furniture and two doors to make way for a refrigerator that was not to come.

As of this writing, we have lost 50lbs of frozen food estimated at a cost of $300 and spent an additional $100 for ice to maintain our ice chests for refrigerated foods as well.

We have suffered a lot of anguish and put up with a lot of turmoil because of your incompetent staff. Trying to connect with a person by phone is next to impossible. I have spent easily a half hour per call waiting for a person to answer. After communicating my issue with that person, I had been transferred to another who "could not help me with my issue" and was eventually pushed off to someone else. I asked if they could put pressure on the delivery company to have my refrigerator delivered this afternoon, even if it meant the threat by Home Depot to change to another delivery company. Of course that was out of the question and the only delivery that could be made was July 6.

I used a home depot credit card powered by Citibank to make a purchase with a promotional coupon that would allow me to make the purchase interest free for a certain number of months based on the amount of the purchase. On October 16,2023 I called in to Home Depot because I could no longer see my payment allocations online and they needed to adjust some of the purchases as a wrong time frame was assigned to them. Thereafter I could not see the payment allocation page on the promotional balances nor the actual line items for the promotional balances online. I knew I had payments that needed to be made before March 16,2024, so I called on March 15,2024 to do this over the phone as I had no way to do this online and make sure it would be done. I spoke to someone (in India I presume based on their accent) I made the payment over the phone in the amount of $772.08. I had the representative read out to me on a recorded line each line item that the payment was going to. I then confirmed what would happen with payments going forward because again I could not see or allocate anything online. He confirmed it would go to the next balance due starting with May 16,2024 line item. When I received my next statement it showed that all of the deferred interest had been charged even though I made the payment. I called Home Depot (today 11:00am EST) spoke to the first person in India, who told me they could do nothing for me, asked to speak to someone above her, spoke to another person in India, she wouldn't do anything about this. Spoke to the next higher up who told me they were in TN but would not give me a town or her last name or a confirmation number for the call her name was Lisa, she removed the deferred interest charge of $584.71 (which was correct) but informed me that unless I made an additional payment of $254+ that that amount would be apart of my revolving balance and would now accrue interest monthly in the amount of 25.99% apr. I was given no recourse to fix this problem, I asked to speak to someone higher and I got to Ms. Giles out of Idaho, she told me she could not do anymore for me now was there another higher person to speak to. She directed me to Fax or mail a letter to Executive Response Unit Home Depot Team at *******858 or P.O. Box 9058, Gray, TN *******. Of which I plan to do. I do not care how they manage this on their end only that I will not be charged 25.99% apr on the additional revolving balance of $254+. I asked how I would make this payment in the future if I had the funds to do so and she said to do that I would need to remove the existing payment allocation plan (because i cannot do this myself online any longer for this card, which would mean trusting them to actually do what they say they will do and not make any further mistakes which I do not) make the payment and then reset up the payment allocation plan. They offered no other recourse.

DO NOT TRUST HOME DEPOT OR THERE CUSTOMER SERVICE THEY LIE! I ordered a new fridge and when it was delivered, there was a big dent in the front panel. So they told me to call customer service and they would take care of it. After calling they told me i'd have to wait 2 weeks and they would get me a new one. After I checked out the fridge further. I realized that it had damaged my laminate flooring while installing it. Taking out a inch size chunk where the wheel goes for the fridge. On top of that, they also Damage the driveway. I reported this when I called customer service and was told that it would take two weeks to get the new fridge in and that I would be getting a call about the damage that was done. I called multiple times and they always said someone would call me and no one ever called. Then 2 weeks comes and they deliver the NEW fridge and the outside looked Great, I was happy. When I looked inside the manual and papers were taped to the side of the fridge. I didn't think anything of it. Once the installors had left. I grabbed the manual to read it, realizing that there was a big scratch that had been HIDDEN behind the manuals. At that point I was so frustrated with the process. I figured the blemish wasn't on the outside, I'll just live with it. Then during the night there was this horrendous noise that started and lasted between 15 and 30 seconds. I didn't know what it was at first it took me a couple days of this happening maybe once a day when I was home and finally I figured it out. It was the NEW fridge, the noise is coming from the side of the fridge that was damaged that was supposed to be NEW the fridge they gave me was not new. How do you damage a new fridge on the inside? DO NOT TRUST HOME DEPOT OR THERE CUSTOMER SERVICE THEY LIE!

I will start by saying we have always like The Home Depot, for their products. We have never dealt with customer service until now and hope to never again. We started out to find an outdoor patio furniture set. After looking a few places we found what we wanted at The Home Depot and on sale. Started out great. We had a gentleman help us who was not familiar with the products but looked up and answered all of our questions and was extremely helpful. That's where that ended. He found a set that was a different color at the Rogers AR store, they showed they had 2 in store available. We ordered it, paid and waited for it to be delivered. On delivery day we rec. A call at shortly after 6am that they were on their way. We jumped up, got ready and waited. We then got a text that our set could not be delivered followed shortly by a call. They said they did not have the sets in their store as shown and had loaded the wrong item. I bet point of sale works really well there. We went back to the Fayetteville store where we ordered it and requested instead of a refund they replace that set with the one they had in their store. They agreed and set a delivery day. We were told when we ordered it they would put it together, well now we are told they will either deliver or put together but not both. We requested they do both for the trouble they caused. They agreed and set another delivery date. This time they not able to deliver it while we were home, now keep in mind we are suppose to be there between 6am and 8pm. We have a long drive way and gate that is locked if we are not home. The driver called and since we could not be there I asked them to leave the set outside the gate. Well they could not do this because it is in boxes on a pallet, obviously not put together, and on a trailer. Since they would not be able to turn around or carry it they could not deliver it, again! We called again! They said they would have it put together and another delivery date scheduled. We get our text the set is on it's way and a while later another text saying they could not deliver AGAIN! I call customer service and they say the Table was put together but not the chairs, BUT they would have it put together and schedule a delivery date the next day and I asked if they will still deliver it that day, O YES MA'AM they would absolutely deliver it, well by 6 pm no delivery, no text, no call, we call AGAIN, well they don't deliver after 5pm and so no they were not going to deliver it! Now mind you we are suppose to wait from 6am to 8pm for delivery but they don't deliver that late! Again another promised to deliver it again the next day, put together, first drop off. Well Hallelujah the truck shows up early Morning, the set is put together...2 legs on table and center support are UPSIDE DOWN! The only thing you can count on is, if they are talking they are just patronizing and passing the buck to get off the phone!

Went to store to order carpet and tile. They sent a guy out to measure the basement for the flooring. The guy could not answer any questions about the installation or what we needed to do to prepare for the installation said all he does is measure. (That I guess should have been our first clue) Got the pricing for the carpet and tile and decided we wanted to add another small area 3'x4' of tile...(this was a show stopper) they had to send another guy out to measure...when he got there he was very frustrated and said they shouldn't have had to send him out this was a simple piece that they should have been able to just figure at the store. Again he didn't know anything. He had to re-measure everything again. (second clue) He also didn't much about what we needed to do in preparation for the install. Finally after they moved the schedule back 2 more times the installer texted us he'd be there in a 1/2 hour. Well this was a week early! Great...only to find out he texted the wrong person. Well he did show up the next week only to tell us he needed to do some floor leveling and it was going to cost another $300 to $400. Ok we figured we were in now what else could we do. He moved forward and laid about 1/3 of the tile to then tell us the tile was poor quality and that there was no way he could keep it straight and he didn't believe the install was going to be professional looking when he was done so he tore out everything he had installed. We called the store to be told we'd have to talk to a manager but they were all in a meeting and would call us back. This was a 9:30 am. Waited till later that evening still hadn't heard back so I called again...no answer. Called back and just left the phone ring while I drove home, it rang for about 13 minutes when finally someone picked up and she was actually the girl that took the phone call in the morning and was surprised that no one called back, she put me on hold for a short period of time...came back and said the manager told her that he couldn't help me that I'd have to talk to Kim when she came in the next morning and that she is the one that takes care of the flooring and scheduling. I told the customer service person that we needed to get this figured out tonight so she transferred me to Tyler the manager...I'm finding it hard to believe this guy is a manager as he had no answers told me it was unfortunate and I'd have to talk to Kim...he said she's the only one that can help and he would have her call me at 8 am the next morning when she gets in...boy hope she doesn't get hit by a bus or we are in trouble! Well 8am rolls around...11am rolls around. Finally I call and they send me to her voicemail. I left a message (and I was not rude and just ask if she could please call us back so we can get this figured out) Well she called back only to tell us she's waiting on a manager to get back to her but they are all in training. She said she would call us back later that day or early the next morning...well I bet you can guess what happens next...it is now 12:05 the next day and I've heard nothing...3 days into this, I was supposed to have carpet being installed right now...I've got furniture coming in 3 days and nowhere to go with it...This is the second encounter I've had with HD, the last time I swore I'd never go into this store again...I'm sticking to it this time...I've given them plenty of chances.
"UPDATE" 1/14/2023 Well it is 6:30 pm and guess what...still no response. We have left messages, can not even get to a live person! I can't stress enough do not buy from Home Depot Lincoln Nebraska North Store. There is no such thing as Customer Service in this store. Worst experience I have ever had from any retail store!

I live about 2 hours away from the nearest Home Depot. For that reason, sometimes ordering online is the best solution. Although I have had some problems in the past with ordering online from Home Depot, I decided to give them another try. I ordered a Dewalt folding workbench on November 9th at a sale price of $89.00. The Home Depot website said that it would be delivered free to my home by November 15th.

I would periodically check the status of this order, and each time that I checked, the status of the order was simply "Processing". When November 15th arrived, and the order status had not changed, I engaged in a chat session with a Home Depot representative.

That representative agreed with me that there was no movement in actually getting my order out of the door and shipped to me. He could not give me an explanation for the delay. He could not give me a new date of when it would actually be shipped. He couldn't tell me if the shipping was via a slow boat from China. And he couldn't tell me of a new date of when I might actually expect it to show up on my doorstep.

Apparently, although I thought I was dealing with Home Depot, they sent my order to a 3rd party for order fulfillment. The Home Depot representative said that he could try to contact that 3rd party and get a new ETA for delivery, or I could cancel the order. I told him to get a new ETA, and he said that I would hear back on that order.

The only email that I got on that order was one that simply said that the order was delayed. There was no new ETA, and said nothing more than "Delayed". I then initiated a new chat session with a different Home Depot representative to cancel the order. I was told that a cancellation request would be sent to the 3rd party.

It seemed to me that sending a cancellation request was insufficient. My only contract in the transaction was with Home Depot, and not with any 3rd party. So, I told the representative, that I simply wanted the order to be cancelled. I was told that the order could not be cancelled. So, I could not get any idea of when the item would be delivered, if ever! And I could not cancel the order.

Although I live 2 hours away from a Home Depot, I needed to go to Littleton, NH for other business. Littleton has a physical Home Depot store. Before heading to Littleton, I checked the Littleton Store's web site for that folding workbench. The web site said that the Littleton Home Depot had 7 of these workbenches just waiting to be picked up. Although I could not cancel the online order, I figured I'd visit the store, pick up a workbench, and if the workbench that I ordered online arrived at a future date at my home, I would simply return the product.

Since I had continued to be having problems with their online ordering, I did not order the item online to be picked up in Littleton. I simply visited the store, and the store app told me that the location of the workbench was in Aisle RT, Bay 1. I asked a clerk where I could find aisle RT, and was told that aisle RT was the race track aisle of products arranged in the front travel aisle of the store. I searched high and low in aisle RT for the product, and could not find the product that was supposed to be there.

I asked a checkout clerk if she could tell me where the product actually was. She was kind enough to make a phone call, and reported to me that the workbench was available in aisle 10. I went to aisle 10, and walked up and down the aisle, and there were no signs of any workbenches being available for sale, let alone the workbench that I wanted to buy.

I figured that perhaps the info that I was told was off a bit, and then searched aisle 11. I found a slot for where the workbenches should have been if they were ready for sale, but that slot was empty. I requested help to aisle 11, and an older gentleman who obviously had trouble walking and used a cane arrived to help me. He was very nice, and said that he'd help me find what I was looking for.

He tapped on his handheld computer and discovered that the store actually had 8 of the workbenches that I was looking for, and not the 7 that my Home Depot app had reported to me. The gentleman searched high and low on aisle 11. He asked a lumber clerk if it could be somewhere in the Lumber section. Nope!

He pulled a set of rolling stairs up and searched through the overhead boxes of merchandise in aisle 11. No luck. We went up and down several other aisles including aisle 1, where lightbulbs are sold. We searched high and low on aisle RT. Nope! We visited the garden section. No matter where we looked the gentleman, who was very nice and very persistent could not find what Home Depot claimed to have on hand, and that I wanted to buy.

Finally, after spending the better part of an hour looking for the product without success, I politely told him that I could not waste any more of my day in continuing the search. I thanked him for his failed attempts and left the store empty handed.

So, at this point in time, the online ordering did not work. An item that I thought I was buying online from Home Depot got farmed out to some unknown 3rd party. I had no new ETA for when the product might show up. I could not cancel the order. And after wasting about an hour personally visiting the Home Depot store in Littleton, left empty handed.

When I arrived home, I found another highly rated folding workbench on Amazon at about the same price as the Dewalt workbench, and placed an Amazon order. Within an hour after placing that Amazon order, I received notification that the item had been shipped via FedEx, and that it will arrive at my home within a few days.

What Home Depot could not accomplish either via online ordering or via a personal visit to their store, was painlessly and easily accomplished with a few keystrokes at Amazon. Horrible experience with Home Depot. Great experience with Amazon!

CUSTOMER SERVICE MEANS NOTHING! DO NOT STAND BY THEIR WORD!
I have had the worst experience with Home Depot's customer service.
I bought a dishwasher online and paid to have it installed by Home Depot.
The dishwasher was installed incorrectly and had been leaking, unbeknownst to us, for a year! Black mold was in walls, behind cabinets, under our hardwood floors...

We were told by the restoration team that our house was unsafe to live in and to leave that day. A sign, "DANGER! MICROBIAL HAZARD! KEEP OUT! AUTHORIZED PERSONNEL ONLY! RESPIRATORS AND PROTECTIVE CLOTHING ARE REQUIRED IN THIS AREA!" was posted at our home.

That same day I contacted Home Depot. Home Depot referred me to a company called Temco, who they said installed it. It was proven that the dishwasher was installed incorrectly. I even have a video, of when they came by and investigated and stated the dishwasher was installed incorrectly. At first the insurance company said they were looking into it. Then I was told they had no mold coverage!

We did not live in our home for 9 months! My family was traumatized! Imagine being told you have to leave at that moment. Grabbing you children 7 yrs and 9 yrs. And being gone from your home for 9 months, not sure what to do and knowing that the people at fault are not helping you. I begged for help. The insurance companies would not pay for the damage they caused!

They jerked my family around and are still jerking us around! It is now 5 years later. We filed a lawsuit, and at mediation (2 days ago- November 8,2022) a lawyer, Michael Romeo, stood on behalf of Home Depot and Temco. BRIANO, et al. V. HOME DEPOT, U.S.A., et al. ADRS Case No. 22-5458-BAB

Again, we are still being given the runaround. Our expenses have not been paid!

Home Depot DOES NOT take care of their customers!
Is Home Depot's Corporate office aware of what is happening to their customers? Have you (HOME DEPOT) been in contact with the lawyer, Michael Romeo, who is representing Home Depot and Temco?
ACUSTOMERS... GO ANYWHERE OTHER THAN HOME DEPOT FOR BUSINESS AND YOUR SANITY!

Unsatisfied Customer,
Dolores Briano

In this day and time things are vastly different than they were say 10 years ago when it comes to retail business. We often don't make the connection until we are in a situation with the retailer where we are so shocked and dismayed at what the retailer is doing (or isn't doing) that we can hardly conceive that it is actually happening. But, it all too painfully is. What to do, what to do.

I came down to Texas to help family get a business up and running. Anyone who knows the state of Texas knows that it gets hot here. It competes with Hell in the outrageous temperatures. This makes AC a necessity in Texas. Especially during the grueling summer months.

The building that was acquired had no AC. So, on May 20th of this year I went online to see who had the best prices for AC's. As it turns out, that company was Home Depot. Little did I know that I would be entering into what could only be described as the twilight zone.

I placed an order online for a thirty three k btu and a twelve k btu system. These were items that Home Depot did not normally stock and it would have to be ordered online through their manufacturer. Okay, no big deal I thought. The total came up to over three thousand dollars for both units. I placed the order.

Now things are going to get weird.

One of the manufacturers for Home Depot is Ramsond in Detroit, MI. You place your order online through Home Depot and they forward that to the manufacturer. The manufacturer fills it and gets it on the trucks to be delivered either to you personally or to a store. I wanted them delivered to my shop.

Because UPS has a weight limit for the items that they can handle, Ramsond went ahead and used a company called Central Transport, there in Detroit. You think you know about couriers - until they show their true colors.

Central Transport was nothing but a headache from day one. Once a tracking # was issued by Home Depot/Ramsond, trying to get that information to come up on CT's page was a nightmare. I had to call CT and have them give me their issued tracking #. Wow! No one told me about this minor glitch.

Once I got that information, I was able to track the order - sort of.

Trying to talk to CT in Odessa, TX to see when my order would be delivered was like trying to talk to the head of the CIA. They weren't getting up off of any information. I got alot of "yeah, yeah, yeah's". The guy told me that it would be on a truck that could handle the AC's being offloaded. Three days I waited. Different excuse everyday. Finally, when the truck did in fact show up, it was at the end of the day, the very last delivery and it only had the large unit on it, and it was less than fifty pounds in weight and the box was clearly damaged and not all there. The little unit wasn't even on the truck and the driver was totally ignorant and this was his last stop, so there was no other items to confuse things.

Later that night I was checking the reviews for CT and come to find out that company deals in theivery. Many, many people have reported lost shipments and damaged items, empty boxes delivered, etc., by CT and CT basically ignores the customers. Like, what's that idiot customer gonna do? So, CT feels that they can do whatever they want, whenever they want and all they do when you call is "yeah, yeah, yeah" you.

I refused the shipment when it arrived at the end of the day. Home Depot tried to break bad on me and tell me that it was my fault for refusing the shipment and I was forced to explain to them that accepting a partial, damaged order isn't to my benefit, if Home Depot cannot make sure that I get what I paid for, then I'm going to hold them responsible for not fulfilling their part of the transaction.

So, after a month of this madness, the Resolution team agrees to refund my money. Once they did that and I had the money back, I placed the order once more and had the order deliver to the store just to make sure that the order would in fact deliver. No, it didn't quite work out that way.

June 21, I placed the order a second time and waited.

The one thing that I can say about Home Depot from personal experience is that they do not communicate with their customers. I had to do the calling, chase down the people who were supposed to know. And guess what? They were not easy to get in touch with and when I did manage to catch one, they didn't know nothing. They would check and get back with me. Right. They never did. I have yet to hear from anyone at Home Depot.

So, another month passes, it's over 120 degrees here in TEXAS. The shop is even hotter.

I finally call Ramsond and talk with Gary. He's their only customer service person. He stated that he personally saw the units leave the dock. The big one went out with CT and the little one went UPS. He saw it.

After no arrival, no word from anyone, no nothing, I call Ramsond back and talk to Gary. It seems that the smaller unit came back damaged. UPS never said it received that package. A label had been created weeks ago, but UPS never took possession of it - but it came back damaged. Had Gary been in touch with me? Not even close! But, he said he would see that another unit would be shipped out. The big one that CT had did in fact make it undamaged to the Del Rio store. Just took 3 weeks to arrive at the Del Rio store on August 3. The small unit arrived there on August 8th.

I finally met with the store manager there in Del Rio on the 8th when I came to pick up the smaller unit. It was a very unfortunate meeting. The manager basically explained to me that the store itself knows nothing about orders that go through them directly to the manufacturer to be delivered. The store knows nothing and can't help the customer because they are essentially "out of the loop". How stupid is that? You order through Home Depot, but they aren't involved? Everyone gets their money immediately, but the customer may or may not get what they paid for. What kind of society are we living in here? Retail didn't use to be that way.

The best the manager could do was offer me one hundred and sixty dollar credit toward my next in store purchase. I pay thirty five hundred dollars for 2 AC units and go through three months (ninety days) of trying to get what I paid for and he offers me one hundred and sixty dollar credit? Yeah, whatever dude!

And for anyone who is interested - if you want to take Home Depot to Small Claims court - good luck with that. It seems that Home Depot spends so much time in Small Claims court that their lawyers don't even bother showing up for cases. They live in court. Why? Because of their less than honest business practices! Going to court solves nothing and if by chance the customer does win, Home Depot fights to have the judgment questioned for years. The customer ends up with nothing in the end. You don't have to look far to see all of this on the net.

What a sad world we live in.

WORDS CAN'T EXPRESS MY FRUSTRATION & ANGER WITH HOME DEPOT! I SHOULD HAVE LISTENED TO OTHERS' WARNINGS ABOUT THEIR TERRIBLE EXPERIENCES WITH HOME DEPOT! If I could give them 0 stars I would.

A month ago, I ordered a washer & dryer set online at Home Depot
And paid extra to have my old set removed.

1st delivery rescheduled last minute (items not at warehouse in time for promised delivery).

2nd delivery rescheduled on day of delivery (They supposedly
Sent a semi to deliver to my residence, wouldn't go up my driveway... driver even wrote in his report "Maybe a bicycle could fit in this driveway." I've had propane trucks, tree trimming trucks, electric company trucks, XL U-Haul trucks, etc... use my driveway with no issues.

3rd delivery canceled the day of delivery [today] (THEY SENT THE EXACT SAME TRUCK & DRIVER AFTER I SPECIFICALLY REQUESTED A SMALLER TRUCK AFTER THE LAST FAILED DELIVERY ATTEMPT!) I was told I could "try again next weekend or cancel my order". I canceled. If they can't get it right the first 3 times...

The ONLY reason I went with Home Depot and my 2nd choice of a set was because of the faster delivery date. I had to take off work 3 times, cleared out my entire laundry room 3 times, moved everything back in 3 times, have had to go to laundromats for a month, spent hours on the phone with H. D.'s customer service constantly getting transferred and put on hold, same with Forward Final Mile (H. D.'s delivery service) & still no washer & dryer! Now, I'm out 3 days pay and I have to wait 5-7 business days before I can get my refund and be able to order from somewhere else.

After the first time they failed to deliver my washer and dryer set I was warned by many friends about their terrible issues with Home Depot. Looking back, I wish I would have just canceled the order after they screwed up the delivery the first time.

I WILL NEVER SHOP AT HOME DEPIT AGAIN.

SAVE YOURSELF THE TIME AND FRUSTRATION... GO SOMEWHERE ELSE!