Home DepotReviews 1,457

Placed and online order with a gift card from Fathers Day. Received confirmation email with tracking info. Received email stating order was out for delivery. Received email saying order delivered. The order was no where to be found. Contacted customer service including a supervisor and was told gift cards are treated as cash and that I had to contact UPS. They offered no support on finding the order. When I stated that out of principal I would never shop Home Depot again the supervisor couldn't have cared less and told me to have a nice evening. So don't buy from Home Depot. They obviously could care less about their customers.

Don't get me wrong, I love Home Depot and will continue to shop there, however the online pickup is seriously flawed. You would think that after an order online, paid for and verified would take a quick 5 minutes to breeze into the store and grab your items with proof of purchase. Not the case. Upon arriving I was put in the same line as customer service and returns. It took around 35 minutes for me to go through the line, obtain my items and leave. Comparably, I could have easily shopped these items myself, paid for them and left in half the time. Just sayin'.

Has 3year warranty. Had 6months used occasionally. Stopped working. I live in Bracebridge. Lindsay closest repair dealer, that's 1 1/2 hours one way. Don't buy expensive tools from Home Depot.

Online order place two months back for an appliance which was scheduled for delivery on 6/16 between 3-7pm. Absolutely no delivery and no update. Customer service office closed at 4pm so I called for an update the next morning. Was informed that the warehouse wasn't even aware of my scheduled delivery and asked to reschedule. Wow! So not only did I take the day off( required to be home for the delivery) but my installer was also waiting. Now we get to do this all over again the following week(won't hold my breath). 1. Why does it take 2 months for delivery ( same issue with my stove)
2. How are you not aware of the delivery date.
Most definitely will not ordering from HD again unless I can pick it up myself.

This happened at the 249 tomball parkway location but I feel this reflects the whole company.

How dare you come at me like I'm a thief when I just purchased my items and had the receipt in my hand. I immediately returned all I had purchased and will never shop here again. I went and returned the other item I had purchased online, the returning employee laughed in my face the whole time and and the manager VANESSA wouldnt even get off the phone to talk to me. Wow. This place is disgusting. How DARE YOU!

Update: I'm expecting calls from the regional and district manager and I want a written apology from the manager, associate who falsely accused me and the associate who laughed in my face. I consider that a reasonable request.

You can hear and see my video about the incident here https://www.instagram.com/tv/CQCQPVKgsSO/?utm_medium=copy_link

After hurricane harvey we bought a new washer and dryer amongst other things at Home Depot at the league City address. We bought a Maytag washer that lasted 3 years. We bought the xtended warranty. The first week of June Maytag made an appointment for June 11th between 8-12. Never called and did not show up. Stayed on the phone to Home Depot for 32 minutes just to finally hear that they would be coming sometime today. Who knows when are if they really will. No courtesy phone call or anything. WOW. NOT my idea of how to do business. BAD taste in my mouth now.

I order and item online 6/5 because none of my local stores had it in stock. It said expected delivery 6/9 which was get cause I would still be on vacation. It never showed up that day so I figure Fed Ex running behind. Today I call HD and am disconnected the first call second call agent states that the warehouse is behind so I MAY get it next week? I then look online and see its now back in stock at a store 15 miles from me. They offer delivery for $8.99. So i call customer service to see if they can just have the store deliver one since its their issue however she said no thats not possible. She also said the could not cancel and refund my money. I would have to refuse or return it. WTF worst Customer Service in the world. Art needs to call his customer service agents and see what is really going on! So much for Home Depot helping me get my Projects done! Lowes will get my business in future

I will never do service with Home Depot again because when you signed up a contract to put up a gate what they put on paperwork it is not what they do. Home Depot hired outside contractors to do the service but they didn't get the job done. The gate is broken in less than a year still they want to fix.

I pass my store credit to my son with pin number, but he can not use it in Home Depot because its policy. Since then, I do not want shopping with Home Depot. The price in Walmart, local stores and online is even better.

Called to get a 24 inch trencher was told it was being rented and to call back at 1:30 pm when it should be returned i called back they told me they had it and when i got to the store the man changed his story and said they did not have one and when we went to get the other larger trencher i showed him that the one i wanted was right there beside the larger one the store worker decided to tell me oh it is broke, so when i returned the equipment i had a different person check me in and he said that the 24 inch trencher was returned and could have been used

Only reason this is 1 star is because i had to check something to submit. It should be ZERO STARS.
We were called and told delivery would be 05/28/21 between 3p-7pm. We waited and WAITED, AND WAITED SOME MORE. At 8:30pm we called OUR HD and they looked it up showed we were 19th delivery and they were on #14. So we waited until 11pm. Nothing still. This morning we went to the store and they told us it wasn't on the truck and didn't make it to warehouse in time to get on the stop and now the new delivery date is June 9th. No thank you I want my stuff now like I was promised. HORRIBLE HORRIBLE delivery service. They won't give the name of delivery service nor can we even find out where the warehouse is to go get it ourself. The only reason we did delivery is because my husband has a broken hand. LIVID is an understatement. We had our old fridge moved out so now we don't have a fridge

Please don't use Home Depot to order an appliance you need delivered. Their customer service people are nice but have zero information to fully process your order, you will spend days on the phone, miss major amounts of work, and you will never receive your item.

Well I have been having project in mind for about 5yrs now. But of course money will always be an issue. You seem like you're getting ahead then boom reality will kick in & another issue will occur. I was hesitant because i am new to all this. So I called a several people. The first one was a little pushy & said i needed this & that which is fine i know the house is a bit older but the price was higher by a full grand. The other lady i spoke with was nice but her estimate was satisfactory plus her completion time was outrageous but she was nice. So i did my research on prices for the supplies needed as much as i could do any way. So i called another gentleman named Angel Jose Turcios. He was up front & on time for our meet which of course a plus. His demeanor was relaxed & friendly. He had his research down pretty good when it came to cost of the materials. His cost was more realistic & honest & went with my budget. Decided to go with him & im glad he did. He would call me here & there & keep me updated with the status. He took his job seriously & just the little things he payed attention too made you feel that he cared about his work. So thank you Angel Jose Turcios with the Home Depot Referral program. I will continue to share my story with friends because my house looks great!

Special Ordered a washer/dryer. After waiting over 3 months... First attempt... driver said wrong item on truck. Turns out he couldn't even read a label! It was on truck and he was supposed to come back the same day with it. He never did. Rescheduled... after NUMEROUS calls and HOURS later. 4 days later... now driver supposedly can't deliver due to a "personal issue".
Home Depot customer service actually said "good luck" and that was it. They said they had no control as they do not do their own deliveries. It is handled by the appliance company who hires the cheapest they can find and have no backup. So we tied up 2 entire days and now rescheduled again. No way to do business. Cancel again and I will be cancelling order and wanting my money back!

I would post a no start review if it were possible. I have no problem with the items I purchased (or tried to purchase) so I guess 1 star is acceptable. I made a purchase online and in the Florence SC store location. The item I ordered online did not arrive on the date that I was given when I ordered so I had to have someone else pick it up for me as I had to work on that day (having previously taken the day off to pick up item on original delivery date) I contacted customer service and asked how to change the pick up person on my order and was told that I could not change the pick up person and I would have to pick the item up myself and I would have to do so within a 7 day time frame of the arrival at my local store. I explained that I could not pick up the item and that it was thru no fault of my own but because the item was delivered on the specified date. I was told sorry but you have to pick it up or get a refund, no exceptions. To say the least I was very upset about this as I had made a large purchase from the store to have my bathroom remolded. I tried to change my schedule but could not. In desperation I phone the local store and after a bit was able to talk to someone sympathetic to my problem and they arranged for my contractor to pick up my items within the specified 7 day period. I later went to the store and picked out several large items (a vanity and toilet and other bathroom items). In total I spent almost $2500. 00. When my contractor went to pick up my items he was told that the vanity I purchased was not in stock! How was it not in stock? I went to the store and a clerk checked that they had each item in stock before I purchased. I paid for the items (I did not order them) Yet at pick up they don't have the item. I even bought one that I really didn't want because it was in stock. Yet by magic they don't have it. So I have a bathroom torn out and no sink and vanity to put back. Oh but Home Depot gave me a refund for it so what more do I want? (What a person claiming to be the manager actually said to my sister!) Nice products, crap service. Maybe Lowe's isn't so bad after all!

We have always used Home Depot for most of our home and lawn products. We usually get free delivery and if not we pick up are items. There products are high quality and when we have had any issues they have taken care of them quickly and efficiently. When this cabinet arrived it was damaged. After contacting Home Depot they sent out a new cabinet which also arrived with damaged parts. This time we asked just to sent out replacement parts for the damaged parts. Which they did and it was no fault of Home Depot, but that of UPS as they did not handle the packaging carefully. As we had video of the driver delivering the item and just tossing it on the front deck. As you can see the cabinet looks great.

First i like to state that the Home depot in lake elsinore is my favorite store. And just to mention the help from the staff makes is more pleasure to shop there :) thank you Jacob & Peter both were kind & patient on helping me load up my fence when there were so many other customers wanting their help good work keep it up!

I got called delivery arrived. I book the elevator. And ask the person to move up to my condo unit.
He refuse to go up. My order was big cabnet. I asked him to borrow his cart so I can move up to myself. He asked money for it. Bad bad service. Even cabnet was damaged! Return the cabnet was too much trouble for me. I decided to keep it.
I got only 50 dallor back for 700 dallor cabinet

Ordered a couple of toolboxes and they took forever to get here. When they arrived they were all beat up (lids don't seal) was told i could send them back but might take another 6o days. Needed them for a trip so i kept them. Home depot ask me to review my experience i did. They rejected the review because it had negative statements I was given a list of nice things to say that they would accept. So i couldn't give an honest review of there terrible service so i left none. Good luck buying from them.

I recommend you stay away from buying at Home Depot online, you will be caught in an abuse
I bought a cabinet and a piece of furniture to support the TV screen, they arrived with defects, I requested an email address to be able to make an attachment of the photos, Marlee from the customer services agent told me that they had no emails :) that took almost two hours texting, and then the supervisor MC Kesur Finch took another hour and a half to give me the email, since they said that the photos that I sent they did not receive. Don't bother calling on the phone because no one answers.
In total, the texts last five consecutive hours, I told them that I am a senior citizen with health problems who is exhausted, tired, and very disappointed with the treatment, they didn't care.
I wanted to do a review of the products and the service and my criticisms were rejected 4 times, they do not want other naive people to find out about the poor quality of the products that they offer on their website, the products are really unacceptable, the furniture and the service.
I had to report to BBB, to mediate, and get my money back.
Also, the return of the furniture was another nightmare, they did everything possible in their power to prevent it.
Please check the reviews about HOME DEPOT IN THE MEDIA I made the mistake of not doing it.