Home DepotReviews 1,457

Promotions with 12 months no interest. I was charged interest. Large interest payments taking for April and June billing. I paid the amount shown for my promotional balances in April. I was charged more interest in June, my bill was less and the interest rate was higher. Make it make since. Customer service rep Sam got the interest taken off for April ( I haven't seen it yet). I said what about June, Sam said I see what you are talking about, Sam said hold on. Sam put me on hold for a while back with a lie as to why I won't get reimbursed. He said it was how I allocated payment. If I would have paid by text, I would have had to call you to allocate my payment. What is the difference as a customer I am not satisfied and I don't trust this company anymore.

The Wage and Hour Division has been investigating Lino Sanchez of the Norfolk Virginia Home Depot Store.

How sad we live in a country
Of weak government employees are scared of illegal immigrants and make choices to support them to spread disease in our country.
Historically this country has never allowed its legal citizens to loiter, trespass or prostitute in any parking lot.
And now our government employees along with supportive commercial property owners and leasers are supporting illegal individuals to do this unmasked superspreading more disease in our country.

Kitchen floor scratched

We ordered a fridge in July and we requested protection pads to protect the hardwood before delivery. Upon delivery, the delivery guys said that the wheels of the cart was rubber and it would not scratch the floor. Lo and behold, the hardwood in front of the fridge was all scratched.

Unfortunately, we trusted the delivery guys and we only examined the fridge and did not examine the floor. We signed the document thinking it was for the fridge.

The next day we realized that the floor was scratched. We went through the claim process and our claim was declined. It was due to we signed that document (without realized that there was some words about premises non-damage.

Home Depot (and the document it sent) and the delivery guys never mentioned about examining the property. We were just trapped. It was partly our fault that we didn't read the delivery guys' document before we signed. But we never trust Home Depot again.

Homedepot is a clean place and nice pricing and nice employees they are really nice and say nice and always try to help

I ordered a 38 in. X 81 in. Glass Sliding Barn Door with Hardware Kit by Pinecroft on July 24. Order was processed on July 25. The item was supposed to be delivered to the Lake Worth store today. System still shows it being delivered today. CSR told me to wait another day or 2. I suggested he find out from the shipper where my order was. He came back and told me that the shipper indicated it will not be in Lake Worth until Wed. Of next week. I expressed my unhappiness with that and requested I would like to speak to a supervisor. 50 minutes later while he is transferring me, we get disconnected. I waited for 90 minutes to see if anyone would actually call me back. NOTHING. I am now on hold with another rep that is telling me the lines are really busy and they have no idea how long it will take to get a manager. I should have bought this from Amazon. Three and a half weeks to get an item? Not one apology yet either. Totally annoyed!

On August 2021 I went to home depot store # 3913 and placed order. I picked up some carpet, pads, timber etc. They offered delivery the next day for a price of 79.00 ( total order of 599.54).
Since I did not get a call the next day as scheduled I went to the carpet department. Delilah who claim she is the manager word unsuccessfully to locate to order. The custom carpet was still on the floor and she did not know what is going on. I said that is not a good answer and I want to talk to "the manager". She said f I don't have any time to help you. I am off work and she left. I went to another manager Jorge who was very kind and he introduced me to Joshua Bentley who in the beginning had no time to discuss the issue. According to Mr. Bentley the manager of the famous money sucking home depot the order is being fulfilled at another store #3903. After an hour of argument I had to go to the store #3903. At last they located the order (wrong phone # they said).
In short spend your money, argue and make your life miserable at you nearest HOME DEPOT. You have no choice and you don't get any apology. Stock is at all time high. Thanks true story

I bought a gas range. I had to wait an additional month before it was to be delivered.
At no time was their any coordination on its delivery.
Was expected to go with what's was scheduled.
I called to do a fomal compliant about it. Now I want to warn anyone that does business with them how the customer is treated.
Not taking into consideration we got things we do. Got to be at. Like work. Our anything planned. A it don't matter policy. That needs accommodate the customer in my view.

I ordered an item last year and used the subscribe & save function. I made the incorrect assumption that Home Depot would notify me in some way before they shipped a subscription item.

Every other company I have a subscriptions for does this. Unfortunately, homedepot.com does not do this. They only notify you the day they ship the subscription item.

They sent a shipment notification email my at around 1am, and I attempted to cancel the order as soon as I saw it around 8am. By that time it was already too late to cancel the order. I've since moved so they ended up shipping the item to an old address so now it's become a hassle to get the item to be able to return it. On top of that I had changed my billing address and they still somehow still charged my credit card.

There is a reason reputable companies send an advanced notification for subscription orders. Homedepot.com chooses not to do this so they can make more money in a somewhat unethical way, so I'll opt to not do business with them in the future.

I ordered a lamp for pickup. The website said they had five of them in stock. I paid using a gift card and a credit card. Unfortunately I almost immediately received an email saying the item wasn't actually in stock. It also informed me that I'd have to come in to the store (which didn't have my item) on order to receive my refund for the gift card.

They failed to say that I would not even receive my credit card refund until I'd gone into the store.

I then had to make a trip to a store solely to get my refund, despite the fact that it was their error in online inventory that caused the problem. I will not be shopping there again.

My craftsman 8" Pole saw bar became bent and I could not find any bars to fit it. I ordered one and it was not the matching one and no one seemed to have one. I decided to go and purchase a new Pole saw attachment and found the RYOBI one which seemed better and was a 10". As I came home and started to use it, the motor base I was using gave out and had to purchase a new one. I went out and bought the RYOBI one as well. Both machines did a terrific job for me and am very happy I decided to make this purchase

I'm very disappointed with home depot delivery service I purchased a fridge on 6-27-2021 and I told the salesman I need delivery before the 4th of July my delivery was scheduled for july2 they said I would get a courtesy call 30 min before they arrive. Well the didn't call they just popped up I told them I was about 20 min away but they said they can't wait to keep the short it July 10 and still no fridge

I spent a few thousand dollars on supplies for a new bathroom I was having done at Home Depot in Peoria, AZ. Back in November, I was purchasing floor tiles, wall tiles, faucets, sinks, etc., one of which was Daltile 3"x6" subway tiles for my bathroom walls. Not knowing how many in the end I would need, I specifically asked the manager in the tile dept. at that time if I bought more tiles then I use, as they were open stock could they be returned. He told me absolutely that the Daltile I was purchasing—a 3" x 6" bright white subway tile—could be returnable as you could also purchase them singly. I purchased many boxes of this tile as my receipt showed. No one ever said you couldn't return 30 of them if they were bought by the box and not separately. Who would buy hundreds of tiles all separately? That only a full case could be returned. A case of 100 tiles sold for $15.00 so $1.50/tile. But, if you bought them singly, they were $. 15. At first, the customer service cashier Reagan in fact was going to give me back the cost of one entire case—$15–but I was kind enough to point out to her that the $15 was for 100 tiles and I was only returning 30 tiles, not 100. From then on, Reagan was completely belligerent, snickering and laughing with the other customer service cashier as she said she wouldn't refund less than a box of 100. I was refused from returning 30 tiles for a credit on my credit card. They put up such a fight over $4.50. I wanted the refund on my credit card not cash in hand, but was only granted a gift card in the end which I didn't want as I'm done shopping for the bathroom. Why should I have to spend more money in the Home Depot rather than receive a refund? It made no sense. The cashier Reagan working the service desk was so beyond rude. Reagan then called a manager in tiles over at my insistence and he was very willing to do the refund on my card until Reagan put up such a big fuss with him saying it can't be done that way and saying she didn't have the code for single tiles only cases! I will never set foot in another Home Depot again. To treat a customer in that regard that has a slew of receipts with her for hundreds of dollars spent in that store, and over $4.50! It's Lowe's for me from now on.

Great piece of equipment. Have a 3500 - 4000 watt Champion generator also and it works great so I stayed with Champion. I bought a 2500 watt dual fuel inverter to use to power my camper and it is awesome. This inverter only weighs 50 pounds and with my back the way it is it's the way to go. Also it is very quiet with only 53 decibels so neighbors at the campground don't frown at me when I start it up.

I placed an order on the Home Depot website to purchase a wooded pantry cabinet for ~$500 and got a 10% discount on the purchase. At the checkout process, a popup dialog box showed that my total of ~$450 would be discounted for another $50 if I used a new HomeDepot credit and the new total would be ~$405. After I received my first credit statement, I found out that the credit card company did not honor the $50 discount as indicated in the dialog box. I called the credit card company (Citibank) and being explained there is a restriction on not allow combining a purchase discount with a new credit card promotion. My confusion is why the dialog box indicating an additional $50 promotion and showed a final price with the discount. This is totally trying to mislead customer to apply a new credit card even after a custom already has a discount in a purchase. In addition, a customer can use his/her existing card to get additional discount without a restriction.