Home DepotReviews 1,457

I had been a loyal Home Depot customer for years until I tried to return some items. I do a lot of projects and know that i am prone to making mistakes so I usually purchase extra supplies which i later return. Never had a problem until this weekend. I loaded up extra items/supplies to return. The line was long but the cashier did her best and it moved along. After finally getting my items scanned the system printed out a RETURN DECLINED notification. The manager was unable to help me and i was forced to again load up and return home with ALL the items i wanted to return. To find out why this happened to me i was told to visit the TRE website. The TRE website was nothing more that a review of the return policies. I still can not find anyone who will tell me what I did to get flagged. Home Depot will not allow me to return anything until this is fixed but, will not tell me how to fix it. I am very Disappointed in The Home Depot.

I was very disappointed with Home Depot Installation Services for windows. We were told directly that the installers would appear in Home Depot shirts with HD badges and were HD employees. Instead some non-english speaking guys came without masks. When they were done, HD insisted upon final payment even before scheduling inspection. They failed to schedule the inspection until after the permit expired and then only in response to a bad review. The Installation Manager, Craig, made excuse after excuse and became rude and insulting, belittling me because of my small company before leaving. I will never trust Home Depot to tell me the truth or provide what is promised again.

I would like to tell you about my new Makita string trimmer, but nobody seems to know what happened to it. I purchased it online and have paid for it already. I chose ship to store, hopefully to avoid any damages during shipping, instead of shipping to my home (last item, HONDA push mower, was damaged when I shipped to home). My trimmer was due to arrive on Friday and had been tracked to Monroe, Ohio. It was shipped to my store the night before and somehow got lost along the way (a distance of 40 miles to my local store) So somewhere between Monroe, Ohio and my local store (40 miles distance) my trimmer has been lost... I received an update and now my trimmer is scheduled to make it through those final 40 miles 5-7 days from now? How can this be? I chose to buy this from Home Depot and get it delivered to my local store to avoid this type of problem. I now wish that I had just purchased it on a "large retail internet site", as I usually do. I could probably be using my new Makita string trimmer if I had chosen a "large retail internet site" instead.

Our gutter works fine but we want to switch to an easy to clean one because we have several big pine tree around us. We went to Homedepot and decided to use contractor from homedepot because they told us that the gutter was pine proof and life time guarantee. We changed entire gutter because of the trust of homedepot. Afterwards, we found out that the gutter has no proof against pine tree at all and there are still a lot of pine needles enter the gutter. We called homedepot and they sent someone to clean for the first time and refused to come for the second time. Here goes the entire trust and we would never use contractor from homedepot again. And we still stuck with the worse than previous gutter after spending all the money.

Placed an order online using a gift card. Got notified that my order was cancelled because the item was out-of-stock. 3 days later trying to place an online order only to find out that gift card balance isn't refunded. Called customer service and found out that I have to come in to the store to receive a refund in store credit. No one notified me that the refund couldn't be processed unless I come in to the store, in any form of communications.

Call got transferred to the Concord store and the lady told me it's not their responsibility to inform me that I have to physically come into the store to receive my refund from using a gift card and that the gift card refund policy is listed on the website.

Spent a total of 1 hour on the phone with Home Depot personnels and my issue still isn't resolved unless I go to the store.

Think twice and look elsewhere if you're looking to get a Home Depot gift card, or shop at Home Depot, this Concord store specifically.

Delivery and installation or purchased dishwasher. I purchased a dishwasher from the Evergreen, Colorado Home Depot store #1535. When I purchased the dishwasher the sales person went at length to tell us about the delivery process, which included we needed to make sure the dishwasher was installed and working before the delivery driver(s) leaves. The delivery was done on April 8th, 2021. The driver said they don't do the install. We showed them the paperwork which included highlighted paperwork that the sales person gave to us highlighting install and working. The driver left. I called the Evergreen store after calling the service toll free line and not being able to get past the phone menus. I spoke first with a sales person in appliances and was told she couldn't do anything. I was transferred to an assistant manager. He was going to give me a new service install for no cost. But, it didn't end there. I needed to purchase an install kit. We had a professional plumber install new dishwasher plumbing before we had our cabinets installed and now I wouldn't have the install done for at least a week due to waiting for the kit, even though we had new plumbing. My husband spoke with this same manager later in the day at the store and this manager refused to honor what he had told me with waiving the install fee. So then we would need to pay a $120 install fee and the cost of the dishwasher install kit another $25 plus tax. Needless to say my husband purchased one part that he needed that was less than $5 and left. I then researched online their installation "What you need to know" See attached screenshot. Enjoy free professional delivery and installation services on select appliance purchases $396 or more. I paid $579.00 plus tax for the dishwasher.

Home depot is currently violating FTC laws in refusing to provide a prompt refund when delivery is delayed and later than the advertised and agreed upon time. I ordered a product that was supposed to arrive on 3/31, but it hasn't even shipped yet. It even says on the order page that it was supposed to be delivered 4/1 (already different from what was advertised, but still), and today's date is 4/2. I wasn't given any notice about a delay in shipping, and I do not consent to a delay. Therefore, HD must give me a refund, but I've talked to around 5 associates now and they all claim that they "cannot" follow the law and give me my legally entitled refund. One even said they couldn't cancel my order since it hasn't shipped yet, which makes no sense!

FTC Mail, Internet, or Telephone Order Merchandise Rule: The Rule, issued in 1975, requires sellers who solicit buyers to order merchandise through the mail, via the Internet, or by phone to have a reasonable basis to expect that the sellers can ship within the advertised time frame. The Rule also requires that, when a seller cannot ship within the promised time, the seller must obtain the buyer's consent to a delay in shipping or refund payment for the unshipped merchandise.

I've filed a claim with the FTC and I encourage anyone else in this situation to do the same, since it seems like their basic practice is to break this law.

Home depot says that if you open a credit card you get money off. What they don't tell you is if you buy the item on sale in any way shape or form, you will not get the money off by opening the credit card. No one will ever tell you this but i found out the hard way. Not happy.

I would give zero stars but I am forced to at least select one.
I purchased a refrigerator on Black Friday 2020. It was never delivered. I called in January 2021 and asked about delivery. The rep in major appliances basically blamed the late delivery on Covid. He spoke to me as if I were a bothersome woman that was wasting his time for having the nerve to question the delivery of a nearly $3000 purchase. He said the new delivery would be March 9.
On March 8, I called HomeDepot's appliance number because I did not want to talk to "Mr Helpful" again. I was told that Home Depot had a system wide mess up on Black Friday and that my order had fallen through the cracks. The gentleman told me I would have to cancel my order and then reorder. I mentioned that the fridge had risen significantly in price. He assured me he would match the price and give me an additional $150 off for my trouble. I said I could not afford to purchase the item again until I saw the credit to my card. He said I could call back anytime and receive the price match and promised discount.
On March 22, I called again because my order showed no changes. The representative assured me he would cancel and reiterated the original rep's promise of a price match and additional $150 off.
On March 26, I finally saw a credit for the purchase made in Nov 2020, (Yes, 4 months after an order that was never completed. I basically gave Home Depot a 4 month interest free loan. I purchased in good faith and Home Depot failed to deliver and frankly did not care.)
After seeing the credit, I naively called to repurchase. After several hours on the phone, home depot REFUSES to follow through on their promises. The refrigerator has jumped over $1000 since I purchased it on Black Friday. I purchased in good faith, home depot failed to deliver, and they continue to screw me over. The last person I spoke with acted as if she were doing me a favor by offering $500 off the current price. She said the manager at the Cinco Ranch Home Depot could not follow through on the promises made because it would hurt his bottom line. ARE YOU KIDDING ME? All I wanted was the refrigerator I purchased on Black Friday.
Shame on me for trusting Home Depot. Shame on me for ever stepping foot in this lying, thieving establishment.
Do yourself a favor and stay far away from this store.

This review is referencing the Home Depot location in Pittsburg, CA. Long story as short as possible, when our dishwasher was delivered, the delivery guy informed us that the cord and adapter kit they sent was not what we paid for (we paid for a 5ft cord/adapter, they sent a 3ft cord/adapter) and that these items were not long enough for him to connect everything up. He also informed us that he could not wait for us to go to our local Home Depot and purchase the 5ft cords/adapter (that we had already paid for) again. As a result, we were left with the new dishwasher in the middle of our kitchen and a hole where the old dishwasher used to be. So, I called Home Depot and was connected to a customer service rep "Dawnisha". And I use the term "customer service" very loosely in this instance. From the start of our conversation Dawnisha was rude. She didn't want to listen to anything I had to say and attempted to overtalk me as often as possible. By the end of our conversation she was d**m near belligerent. I finally asked to speak to a supervisor because it was clear that she had no intention on attempting to find a solution to the issue. After about 15 minutes on hold (I'm sure she thought I would become frustrated and hang up), she finally connected me with a supervisor (I think her name was Michelle) whose idea of a solution was to have someone place the 5ft cord/adapter on hold for us to pick up and to reschedule the installation for another 7 days out. Meanwhile, I guess we were supposed to just squeeze around the dishwasher sitting in the middle of our kitchen for another 7 days. We ended up contacting a plumber (shout out to Stephen at GM Pro Plumbing in Concord, CA) who came out within 2 hours and hooked our dishwasher up. Home Depot did refund the fee we paid for the cord/adapter (because we had to buy it again) and the installation. We still will never purchase anything from them again.

Do NOT order from them online. Everything is from china and its a RIP OFF! Half of my order is missing and no one can pull their head out of their butts long enough to find out where the other half is. They keep telling me they can't get a hold of the seller? Why do business with an UNREPUTABLE 3rd party company in the first place? Its now going on 2 weeks and still no resolution. What a joke. I will NEVER order from Home Depot again.

Have a range that was delivered in November. Shortly after delivery and the light that says burner on would not go off. We could sometimes click and get it to go off in January we had a service technician that told me there was nothing wrong with the range and it was the way I was turning it on and off there's only one way you can turn the burner on and off turn the knob. He had no more than left the house when the light clicked back on and we cannot get it to go off I have called LG for service and they give me the runaround, went Home Depot and they won't do anything

Knock, knock. Who's there? Not your Home Depot order!
Order something and they will print a shipping label, but never actually ship it. You can call and tell them this, but they will refuse to do anything for a couple of days AFTER your estimated delivery date. Then they will say the "only option" is to cancel the ordiginal order and re-buy everything again. And wait for another several days with no expediting, no discounts for their mess up, and now you have paid for your order TWICE and you have to wait several days for your refund to be processed and returned to you.

This has happened to me more than once, but will not happen again as after this purchase arrives I will avoid ever buying anything from here again.

Home Depo project they never finalise / finished work if you plan to hire them be ready to do by your self or hire another one to clean around all frames add compound then painting it as this is the final pictures after they done and complete the work that's cost me almost 9 K!

I have ordered flooring Home Depot for in-store pickup. They said it will arrive in 10 days. It arrived in 4+ weeks. It needed to be shipped from 850 miles and it took 4+ weeks!
During the process every time I called Home Depot they told me a different story about where the item is. Sometimes they said it already arrived just hasn't been unloaded yet. The 2 days later they said it hasn't arrived yet. Then sometimes they flatly said they have no idea where it is. At times they didn't even know how is it being shipped. I gave them the shipping info to their shipping company.
At some point they even said that what you buy on Home Depot online is NOT Home Depot, but third part supplier, so they don't take responsibility for it.
Other times a HD supervisor said that the delivery timelines online are meaningless - which I guess was true as it kept showing that the item will be available for pickup 10 days after order even when we were 27 days past order.

Do not order online at HD except if you have time to wait months to wait for your items.

Purchased 9k worth of appliances. Was told 3 months later (COVID delays) that they couldn't deliver to my home. We arranged to be delivered elsewhere, but asked to delay the delivery because building our house had COVID delays too. Was told the only thing they could do was cancel the order and place the order again. That would have cost us another 3k and no guarantees that our appliances would have been available. The customer service process included many calls with the escalated customer service line and more than a few snarky customer service agents, including being told I would be called back in 24 hours, then when I followed up 3 days later, I was told in a very patronizing tone that I needed to have some patience. We took the delivery but we will not be giving them about 40-50k of flooring, countertops, and cabinet work we were planning. I will never step foot in a home depot again. Dixieline and Lowe's will get all of my business from now on.

I went into a home depot in south philly on Oregon st ******* and... they have security just taking it up on the phone mean while two separate people just walked the hell right in the store without a MASK ON! Last time I checked wearing a make is at mandatory in all places and one more lil ting I needed help with looking for stuff and there's not one person stop and ask me if I need help with finding something I had to search on my own to find someone to call someone on that field yet I waited and waited and still iam waiting soo I said $#*! yall n your exit security service was extra rude please up your standers cause you damm skippy do da day lowered mines in just seconds not even a minute God dang

This company has the worst delivery service I've ever gone through. They constantly and randomly reschedule my deliveries without even contacting me! How am I supposed to know when my items will be delivered if they do not inform me about the rescheduling?!?! I requested a delivery service at a specific date and time because that's when I will be at home and will be able to receive my items, but Home Depot don't care about that, they rescheduled without asking me if I will be at home on that particular day, and this isn't the first time they do it! Very, very unprofessional. I have started to buy from Best Buy and Lowe's instead and my deliveries have been pretty smooth. I will not buy at Home Depot anymore.

SHOCKING TRUTH ABOUT HOME DEPOT!

Home Depot doesn't care about their customers! They took a Christmas gift and obliterated it:

After spending almost $5k they show customer appreciation by missing MULTIPLE delivery appointments, repeatedly lying to me, never following up, dropping the ball repeatedly, trying to pass off a used/damaged toolbox as 'new', and making their customer come pick up their 3 pallet flooring "DELIVERY" order themselves (by which we had no other means than to unload one 30lb box at a time!). Why? Because we couldn't wait yet another week not even knowing if it would really show up AGAIN! Oh yeah did i mention the lies? Or that management agreed to a deal with me, after which corporate called me and retracted from it!

Most importantly to me, the toolbox i got for my fiance (something he's wanted for a long time) was a Christmas gift! I was so happy to be able to give him this gift this year, the look on his face was unforgettable... But now I just feel bad for it because all it has done is cause us stress and waste our time and money (3 days off work for missed appointments!) The most crushing moment was when he made the decision to pick up the flooring and deal with his gift later. He called me after they tried passing off a damaged box as New, and he said "i don't even care about the toolbox anymore, let's just get the floors done" every shred of glamour and glory this toolbox had to him was stripped away by this careless company!

They dropped the ball over and over and when it came down to it... I got a call from corporate (they sold me a box they didn't even have!) and their way of fixing it (after management and i had an agreement for how to fix it)... they gave me a refund and washed their hands! Don't shop here, they are liars and thieves!

DON'T MAKE MY MISTAKE... The hours spent on the phone, the numerous trips to the store, the countless emails, the stress, the heartache, the days missed off work, the time wasted waiting around on them, IT'S NOT WORTH IT! JUST GO TO LOWE'S!

IT IS NOW MY PERSONAL VENDETTA TO ENLIGHTEN EVERYONE I CAN ABOUT THIS EXPERIENCE. YOU SCREWED UP HD, WHAT I EXPERIENCED IS DISGUSTINGLY UNACCEPTABLE, AND I INTEND TO LET THE WORLD KNOW... LOWE'S IS THE WAY TO GO!

I ordered it on December 23,2020, they said they would deliver it on January 26,2021 but that I'd have to uninstall the old dishwasher myself before they arrived, so on January 25th, I uninstalled it and put it in the garage. On January 26ths I found out that if they hadn't sent me a delivery window on the 25th, that meant they weren't going to deliver it on the 26ths. I called customer support, they were kind an courteous, and after a long time on hold, determined that they could not delivery my dishwasher on the 26th and gave me a new delivery date of January 30th. So I reinstalled my old dishwasher, and then when on the 29ths they sent me a text notifying me that my delivery windows was 10 am to 2pm, I uninstalled my old dishwasher and put it in the garage. I was told that they would call 30 minutes before they arrive but now, at 4pm the tracker page says that there is a problem and once again I have no delivery window.