Home DepotReviews 1,457

Decided to give the Depot another try in August of 2021. We Special Ordered a new entry door for our house, and it wasn't cheap. Six weeks later, we were notified to pick up our door, so we did. When we got it home and removed all the packaging, we realized they had sent us the wrong door all the way from Canada! We paid for a Right Hand Inswing door, but we got a Left Hand Inswing door, and that won't work in our house! This has wrecked our plans to replace our old door, keep our carpenter on his hurried schedule and get this over with before winter!
When I called the store to notify them of the grave mistake, I received lip service from the customer service representative. She was very mean to us, and treated us like we were too dumb to even order a door. She insinuated that we were the ones at fault, and belittled us. I won't be treated this way by ANY company, especially not Home Depot! We gave them a chance earlier this year when we purchased a new dryer, and their delivery crew damaged our new Anderson sliding patio door. We filed claims and went through months of emails only to be denied restitution for the damages done by their drivers! This one is the final straw! We will cancel our credit card with Home Depot and we'll never enter bother ourselves with another purchase there again!

Just a heads-up if you live in an isolated location w/little or no competition. Found that the local store could block an item from from being ordered online, to be delivered directly to your home or to be picked up at the store itself. Not sure of the exact reason, but think its due to store working w/contractors and only bringing that product in for them. If item not barred from your state & can be carried at other stores, the way around it is to change your store location on the online site, even using store location in a dif state and see if you can now place the online order to be shipped directly to your home. Did this twice on a flooring product, got the orders through and shipping was $5 per case, w/each case weighing 45 lbs.

I am very disappointed at Home Depot's service and this is not based on a single incident but multiple incidents. At some stores, you may find staff to talk to and ask questions while at some, it is more difficult to find staff to ask questions if you need help. Even you had the customer service staff to page someone to come and help, that person may not show up for half an hour. Also, there is another incident where the blinds that I want to purchase are available online only, I ordered the blinds on the Home Depot website and wanted to use their Home Depot credit card promotion. The check out process for using the Home Depot credit promotion is not well design and as a result, my order did not get through. So I had to call the customer service number to place my order. The customer service staff told me that she fixed the problem; however, after a few days, I checked the credit card and found that nothing is charged to the credit card, so I checked my order status only to find out that my order was canceled! I was not notified about the cancellation of my order and until these days, I still don't know why my order was canceled by home depot. It is not that I am not used to shop at self service stores, I shop at IKEA as well, but my experiences at Home Depot really made me feel bad about shopping at this type of big self service stores and saw the downside of it. They make you feel so helpless!

I bought 4 appliances, all in stock, to be delivered 2 months out. 3 days prior, got notification 2 were no longer in stock (so evidently they gave mine to someone else) and unbelievably they could not deliver the two on time that were in stock. Even though they were already delivering a separate item that day. Said orders cannot be split. All had to be delivered together. What? That's crazy. I had been warned not to shop Home Depot for appliances. Guess I should have listened. Save yourself the stress, just go elsewhere to begin with.

Home Depot would not return call, even called there corporate office and with contact they got me with a store manager still to no avail nothing go handled what a run around this is the Council bluffs location went to Menards better cabinets cheaper price and they handled everything in one day will never shop there again...

The guy at the paint counter who's name was David was very rude and very short stature. I brought the paint in on a paper and he frist said he couldn't match it than he wanted to know if I had the color off from the can which he knew we didn't. Than finally off from the paper he said he thought he could get a match. I have never bought paint at the Home Depot before he informed me I needed to move to the front. Hell I didn't know what front he was talking about so I waited and waited and than try to ask where he was talking about and he Ignored me so I walked over and ask the other gentleman he told me where I needed to wait. I can tell you this he acted like he was doing me a favor but how I see it is I'll go to Lowe's next time. There are people that can work with the public I do myself every day and know that you don't treat your costumers like crap. So by my Experience I will not be shopping there again... thanks but no thanks

I purchased a bundle package from Home Depot and it consisted of a refrigerator, dishwasher, stove, microwave. When I installed the appliances and turn them on. I found that the refrigerator was in a green LED for all of the controls, the dishwasher was in white LEDs, The microwave in green and the I've been in white. I called LG and ask them why they were different colors and they said that's just the way they make them. Nothing was uniform. The first time I went to use the microwave it had a ladder sound then what would be normal for the microwave and I called to have somebody take a look at it. They told me it would be on a Tuesday and I called them back Tuesday afternoon to see what time because I have not heard from anyone and they said they would not be there till Wednesday and the next day. I called them back on Thursday and they still did not have a set time for me. Five days after the last phone call I had with them I called them back and they said that I would need to call the company who was a third-party vendor myself. I called them and it took me right to a voicemail that said that they were beyond overwhelmed with the number of repairs and that I would need to text message them to figure out where my scheduled time was. I still have not heard back and it's been over a week. What I can take away from this is LG is not a good company to buy appliances from. They are great with TVs, they should stick to what they know. It's worth the money to spend the extra and get appliances from an actual kitchen company such as KitchenAid who knows the inns and outs of appliances.

This is the 3rd time I ordered something they said was in stock with a gift card and they cancelled the order b/c it wasn't in stock. Even though the email says "a store credit will be sent in a separate email" they make you come into the store to get a refund. The store credit also can't be used online either, so its essentially stealing my money. This has happened at multiple stores so I have to go to each one to get my small amount of money back at each one! What a joke!

If I can give a negative score I would. Home Depot would not honor their original quote. Also, dishonest countertop fabricator - Plamar USA Kitchen Countertop - subcontractor of Home Depot.

Does not honor the original quote which we paid in full before the measurement appointment. My final quote was over 280% of the original quote.

No changes to the material and no changes to the original quote other than a selection of the edge style which I chose as "eased edge", which for other fabricator is not an additional charge. All drawings were provided by my contractor with measurements including waterfall, sink location, stove location, and holes needed for the faucet, air vent, etc.

The measurement appointment was one month later and then the final quote was provided. I nearly fainted when I saw the final quote. They not only wasted my time but they also took full payment and now telling me it's going to take 2-4 weeks to get a refund.

I buy stuff for my house or apartments and if i buy them thru swagbucks i earn points your going to buy this stuff anyways why not be rewarded.

Nov. 4th we ordered a washer and dryer, were told we were in luck, it would be delivered on the 18 then a week later we're told it was back ordered until Dec. 23. Used Home Depot tracker, it
Kept saying delivery scheduled for the 23rd, gave our old washer and dryer away on Sunday the 20th. Today the 22nd at 4 pm the tracker still said delivery tommorow. Then all of a sudden it was gone, called to check and we're told we would not be getting them, but they would refund our money. Thanks Home Depot for not being responsible for what you sell. Never again

Recently decided to start building my own house so I went to home depot to get me a quote on all the material I need it where they gave me the greatest deal I couldn't refuse it was amazing so i went on with the purchase i never thought it was this easy it was like if I was in and out of the store in seconds with the greatest deal ever they make everything seem so easy for the customer they make u feel at home they are very helpful at all times a few minutes ago I went to pick up an order of material that I had pending for tommorow I know it was really late to pick up a big order of lumber at this time of the night the employees got the material ready and loaded me up as fast as they could it was almost closing time and literally almost all the employees during that shift even the manager came out to help me load up and tie down the material I really appreciate this gesture not only because you all helped me load up but because you all made sure everything safely tied up in order for me to get safe to where I was going this really made my night greatest help ever thank you

Been buying from homedepot for many years but recently felt something bad is going on at yhe Scottsdale Heyden location. All the hreat pro desk people that were there for years arw gone and new faces come and go weekly. Service level is horrible especially from pro desk supervisor Steven and store manager Steve. They don't really care about a thing giving me the feeling they don't really want my business. Bad vibe going on over there.
Try to avoid and explore the other options which I find better today.

Customer services in this store is awful and I would recommend buyers to heck the price and quantity of items as they sell couple of items in the pack, but when you open there is only one. Cashier scans an item and it is not showed in your receipt. Management is poor and customer services is not appropriate. Stay away from this store at 2350 Cortez Road West Bradenton, FL *******
· Cashier Jodi is putting customers on hold for too Long.
· Agent Wandy is using negative language.
· Assistant manager Rikki is asking customers to repeat and answer a simple question many times.
· Assistant manager Rikki and other agents Offer no empathy.
· Agent Wandy and manager Jouli are rude behavior and bad attitudes.

Stay away from this store at 2350 Cortez Road West Bradenton, FL *******