Home DepotReviews 1,457

I was in home depot for 30 min before someone could help me. No one on the isles anymore, and it's all self checkout. What happened? It has gone so far down hill. Plants are SO over priced. Guess I'm moving over to Lowes.

Home Depot needs to step up their online game to stay competitive. I ordered 2 toilets online for delivery. The app did not give me any options for delivery other than it was "free" but then HD shipped the very heavy and fragile items via UPS Ground from Florida to Texas. Neither arrived as they were too damaged for UPS to deliver. The driver told me this is COMMON issue with Home Depot who does not overpack or change packaging when shipping heavy items and does not ship from locations near to destination so damage is frequent. Chat support on my order took an hour and then they had technical issues and disconnected my chat before we got a resolution. I ended up doing a phone call to support next who recommended I AVOID chat support if it is anything complicated or important and was super helpful and kind in ensuring my damaged items were on their way back and starting the refund request. They also said they could copy my existing order and have it delivered from the store on the following business day. We went over details and they had be pay via secure link and said I was all set. What should have been an easy fix then became a bigger problem as apparently the associate didn't copy my previous order or remember any of the times I verified my address verbally but let their system default the address off their profile for me which was in another state and from multiple years ago. Even though the online rep 100% agreed it was their fault, they could not resolve my issue because they had it delivered by the store so it was on the store to go collect the goods and issue my refund (or not). The store said it would be a week to go get the items which means it is going to be sitting at a strangers house on the curb for a week and we think it will still be there and in good shape? They also said that if the store didn't get the item back then it would be up to them what to do - whether to give me a refund, not or maybe store credit or something. Keep in mind this is $250 for each item. So while the online reps will offer to help take your money - they do not take full responsibility for you receiving your goods or refund if your goods are not delivered. It's how Home Depot works so buyer beware if you buy online you are giving up more control than you know. If you want something from Home Depot go to the store and arrange everything in person. If that isn't an option or they aren't helpful, then maybe go to Lowes or see if Amazon sells it.

Location Crestwood, Birmingham. After my assault, the store manager, Mr. Holiness did not assure me that this would be a safe store for me to come back to. The woman at the helpdesk was much better. The assault happened in the store with the Cashiers looking on in Gardening. A customer first verbally harassed me out of nowhere and it escalated into physical violence. The manager heard my part of the story. I called the police. After the policeman left the manager was gone. I was surprised they didn't speak to me to assure me that it wouldn't happen again, that they want customers to feel safe in his store. They didn't even speak to the Cashier who witnessed it. I mentioned this to the manager and they said it was out of my hands after I talked to the police. I will have to go to another one that is 10 minutes farther.

Recently moved to a new state. Needed a ton of things. Most employees are new and don't really know where things are. Others try to be helpful, are quite nice but don't have the knowledge nor backup to aid customers. Trying to order French doors took three employees, almost six hours, ordered, paid for it and then a month later we were told that their system was corrupted and it will actually cost twice as much. They are a joke and I am so glad I sold my home deport stock as it is not a company that fosters confidence. Once I asked for an item and an employee told me I needed to walk through the aisles to find it. Really, how can a publicly traded company company hire someone that has so little regard for their customers, their income stream and the ones that pay their salaries. Because they are mainly the only game in town they take advantage of this. I give them a big 0 rating. Beware, Home Depot one day people are not going to put up with this mediocrity and poor service.

I had great difficulty in scheduling my washer delivery. The day before delivery my appointment was changed from 8 AM to 4-7 pm. I advised Home Depot and even a Manager that my association didn't allow deliveries after 6 PM. No one could help me to confirm that it would be delivered by 6. Truck came at 4, while it was raining. Driver refused to bring the washer up my driveway and into the house. I even offered to pay him an extra $40. He said he would wait 15 minutes and call me if when he left. He just left and I was left out in the cold. I reported it to Home Depot right away and asked they send the driver back since it stopped raining. They called the dispatcher of the independent delivery company and said he would not send the truck back. They wanted to reschedule but I wouldn't deal with Home Depot ever again. I cancelled my order, which they could have cared less. Employees are not empowered and worthless.
TIP: AFTER CANCELLING MY ORDER I WENT TO BRANDSMART WHERE I RECEIVED THE SAME WASHER FOR ABOUT $100 LESS AND WILL BE DELIVERED BY THERE OWN TRUCKS!
Also, Home Depot will continue to loose business to Amazon since by the time I'm given a SKU to look for in an aisle of 10,000 SKUs I could order at amazon and have the same or next day. Worst processes and customer relations of any Company I've dealt with in decades. Wasted my time but saved money at BRANDSMART!

Opened this account in 2003. Used it nonstop since then. Same thing same way every time. Bought something, then set up automatic payments so I never have to think or worry about it. Autopay was a day late on 4th of July weekend and HD got the payment the next day. The late fee charge caused my minimum balance to increase. Of course my auto pay does not know this and the problem keeps spiraling. I don't open my bill because I don't need to. I took care of it from the beginning. I opened one to see how much has been paid off and I owed what I purchased it for.

I called to hopefully resolve the issue and spoke with disrespectful cs reps from of course, overseas who can't understand what's happened much less, English. Got a supervisor who was just as condescending and treating me like I don't know how to pay a bill. I understand some people don't. I'm obsessed with paying everything on time and usually in full.
But it doesn't matter. I recommend you open your bill regardless of autopay every month so cc companies don't steal from you more than they already do and get away with it.

I have never had this happen before with Home Depot, what changed? I closed my account and I really thought we had a good relationship. Disappointing.

I bought a new washing machine 3 weeks ago online. It started leaking water 2 days after it was installed. We waited a week for Home Depot installation people to come look at it and deem it not an installation issue. Then waited another week for a GE specialist to come look at it and diagnose it as MISSING PARTS FROM THE INSIDE OF THE MACHINE! Home Depot never once called us back or reached out to us about how to fix this problem. We have had to contact them every time. Finally got someone to "fix the problem" and say that they were replacing the machine, even gave us a date, on the text message feature of their "customer service". We rearranged our schedule to be home on this day, 3 weeks after purchasing a NEW washing machine and they cancelled after my husband called them (of course because they can't seem to make a phone call or send an email) and said that replacing the machine was not approved. They graciously offered to ORDER PARTS FOR IUR MEW MACHINE THAT WE BOUGHT! Will they give us money back for accepting a machine that needs parts? Doubtful. All I want is a NEW MACHINE that is in proper working condition delivered to my house after this 3 weeks and countless hours trying to communicate with this HORRIBLE COMPANY! Buy your items anywhere but here. Not only that, we paid them to take away our old machine which was still working and they left us with this situation that we have had to endure and do all the footwork about trying to fix it. The total opposite of what any kind of business or service should be.

I purchased 2 sinks that were delivered broken. They sent me an e-gift card and I had to repurchase. The second shipment came with one broken sink. They would not give me a credit for the sink and are making me return it to the store. They gave me a phone number to call for a denied return, didn't give me the transaction number, made me call again to get the transaction number only to be told that the only way to get a refund was to return it to the store. I spent the over an hour trying to get someone useful on the phone. This is a house that is 10 hours (which is why I ordered it) from my home and they expect me to drive there and return it. They take no responsibility that the sink manufacturer doesn't pack the product correctly. They should have offered to pick it up and then they would know it was broken in delivery. I would stay away from ordering from them since they do not stand by their product and service.

Save time and money and order from another company. Stay away from Home Depot online ordering service

I bought a brand new $808 Samsung dishwasher for my tenant's apartment, which delivered on 8/26/2023. It appeared to be a perfect match, however the repair guy on 8/31/2023–the soonest he could install this NEW dishwasher—stated there would be some challenges. I ordered a new dishwasher with absolute assumed confidence that I would be able to return the NEW Samsung, but online customer care, the store and CORPORATE customer care all said that there is only a 48hr return window with no exceptions. I pleaded with them stating it was new and all of them like unified robots said there was nothing they could do. I asked why 48hrs and like unified robots they quoted the 48hr return policy. Thanks executives at Home Depot for enacting a horrible return policy that keeps money in your pocket and screws good standing people. I will do everything in my power to give business to Amazon, Lowe's and other companies that values my business and has a REASONABLE return policy. Hoping you can make this right.

I probably should have been concerned the second they pulled up in an Enterprise RENTAL TRUCK rather than a HOME DEPOT vehicle but didn't have time to worry about that after the ensuring argument regarding the parts for installation. I CLEARLY chose this appliance(over a preferred one) due to installation and parts being included: (Yes, please have it up and running for me. FREE Installation + Required Parts $0.00) When the crew brought it into my condo, I was told there was a problem because INSTALLATION was free, but parts were not included. I argued it was, he again said no, call someone if I wanted or he could just leave the washer in there and go(in my livingroom!). Basically I was being railroaded. I tried to call CS but whoever I spoke with was more or less useless in helping me at all - while I still had someone staring at me threaten to just leave. When I asked if he HAD the parts in the truck, he said yes, but couldn't do anything(at first). After like the 5th attempt, I was told "I can do it but I have to charge you". SO WHY THE HELL NOT SAY THIS 10 minutes earlier! At that point I wasn't concerned about being charged for something I shouldn't be, I just needed my washer hooked up. In the end, I felt bad for yelling and gave a $20 tip. THAT WAS A MISTAKE. This person clearly, INTENTIONALLY, tried to scam me since there is NO CHARGE for the parts that were supposed to be included to begin with. Please feel free to see this review on every social media site I can find as well. Meanwhile, Home Depot will never get another dime of my money!

I had a $.30 credit on my credit card. H.D. Took it. Their reason- they keep credits under $1.00...

I can't believe what happened this afternoon, some lady was holding a dude on the floor in a choke hold because he apparently stole her wallet. Dude was screaming like a $#*! and the crazy $#*! is none of the home depot employees offered to help her. To be honest she was handling herself just fine. All I got to say was dude met his match today!

I ordered pavers for a client. They delivered to the wrong house, blocking the person from getting out of the driveway. When I called Home Depot Sherry the "lead" said the driver said he delivered to the right address despite me offering the phone number of the guy that was totally inconvenienced. We went to the house where the delivery was wrong and moved by hand all the pavers to the right address. Home Depot did not offer to compensate my labor charges for their mistake. I will never order from Home Depot again for my clients. I can't imagine running a business where you just dump your product on someone's driveway by mistake and then saying you didn't when I have proof you did.

A man named frank from spanaway home depot went above and beyond. I've never built anything or even had the ambition to, or ever even think I could with my lack of skills. Frank believed that I could. I really appreciate all the time he spent on explaining to me, over and over what needed to be done, and how to fix whatever needed to be done after I would mess up. So now I have my man cave after about 3 months, atleast but we'll go with that more like 6 months. In all I would just like to say thank you to him and home depot for everything because I wouldn't of been able to do it with out him and on the small budget I had for it. So all in all, THANK YOU VERY MUCH FRANK AND HOME DEPOT.

Had cabinet refacing done in my home from the Traverse City Michigan store.
The gentleman that came out was very thorough. And told me everything that was going to be done. And that the cabinets would be completely finished when they left.
When the gentleman that came out to do the work left. I had scratches on my new farmhouse Sink, crooked doors, crooked trim Overlapping doors and a hole in the ceiling.
I contacted the store and they said they will see what they can do. But I am not getting any replies back just the runaround

I ordered a high amount of flooring from home depot. Two boxes were stolen or not delivered, I have been calling home depot customer service for a month and no one has helped. They keep transferring me to the wrong store or hanging up! I WILLL NEVER EVER EVER BUY from home depot AGAIN! I have spent so much money here and to be treated like this is a disgusting! Not to mention I ordered a door it arrived broken and again, no one has bothered to help!

Bought a thousand dollar outdoor storage shed last June to be delivered in late June, after my vacation. Got delivered early and was left in my driveway blocking any entrance. Sat there in the rain until I got home late June. Called Home Depot and cancelled the order and they came out the next day and removed it, took it back.

I ORDERD A TILLER FROM HOME DEPOT A MONTH AGO STILL HAS NOT ARRIVED 8/10/23
SO I CALLED TO SEE WHAT HAPPENED TO IT A LADY NAME GINA MESSAGED ME BACK AS I WAS TAKING TO HER I COULDNT REALLY HEAR HER BUT ONCE I WAS ABLE TO UNDERSTAND HER SHE HUNG THE PHONE UP ON ME SO I CALLED THE HEAD QUARTERS ONLY TO FIND OUT SHE CANCLED MY ORDER AND NOW AFTER ALL THE TIME OF WAITING I WILL NO LONGER BE RECIVING MY TILLER THIS IS BAD SERVICE ALL AROUND VERY UPSET IM SURE WHAT REALLY HAPPENED THEY MARKED THE PRICE FOR $199.00 BUT ORIGINALLY THE PRICE WAS $699 SO I REALLY THINK SOME ONE MESSED UP NOW THEY WILL NOT HONOR IT