I hire weekly from GreenMotion Bristol and the service is excellent, cars are always clean and often very new. Straightforward to deal with making frequent travel frictionless.
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I have rented many cars in my lifetime, never had an accident, never had to file a claim for damages - until I rented from Greenmotion.
In March 2017, I rented a Fiat Panda at the airport Rejkavik, Iceland for 3 days.
It was around 6AM in the morning when I picked up the rental, still dark out.
The staff there did an inspection in the dimly lit outdoors and documented all was fine with the car. On the highway to my hotel, I noticed a tiny crack speck on the windshield that was apparently missed by their staff during the inspection.
Really- it was small/tiny crack and I didn't think much of it.
I drove the rental for 140KM (87 miles) for the 3 days.
When I returned it, they found 2 of the tiny cracks on the windshield and an expire front driver side parking light.
They went and charged my credit card for the "damages" a total $892 US dollars (after conversion). I was angry.
Almost $900 for two tiny "cracks" that had existed before I had the rental and an expire bulb, ridiculous! There were no other issues with the rental.
Never again!
Renting a car? Beware of GreenMotion!
On April 11,2016 I called the rental car office in Lefkada, Greece, they asked me for a deposit of 200 Euros. I had gone to the bank at Wells Fargo to sent the cash promptly with an IBAN of Demetrios Gantzias to rent a car for the period of July 25th to August 22nd. I requested a automatic Nissan Micra for the cost of 50 Euro's per day. This vehicle was scheduled, per our contract to be at the Action Airport in Preveza, Greece on the date of July 25th at 1:30 pm. Upon my arrival at 1:30 pm your office was closed and there was no vehicle present as per our agreement. After noticing there was no vehicle I called the office in Lefkada, Greece, I was told that they don't have an agreement under my name. Our conversation lasted for 45 minutes and the ending result was that I had to call a cab which costed me an additional 20 Euro's (Due to this being there own fault, I should be refunded the 20 Euro's). On July 26th, I received a phone call from the Lefkada, Greece office and they told me that the contract was found. They mentioned to me that they did not have the Nissan Micra, which was the car that I requested originally. They were planning on sending me another car which would result in costing me 10 Euro's more a day. My time was limited to find another rental vehicle, I accepted the Scoda that they chose. This office is noted to be unprofessional, untrusted, and above all the biggest LIARS! Stratos Gambranis email address *******@aol.com
We have had a very bad experience with Green Motion. We booked a rental car from Bologna airport. Our flight time was changed by Easyjet and, as a result, we arrived in the early afternoon (rather than original booking for the morning). When we arrived, we were told that the company had cancelled our booking and that the car had been rented out to someone else. In addition - the refused to refund the full rental fee that we had been pre-paid in advance. This left us sitting in Bologna airport with distressed young children at the start of our holiday without a vehicle and we ended up paying double to hire a different car on the spot. We sought to get help through the Green Motion customer service team, but they have refused to engage with us and have simply quoted their terms and conditions. I am extremely angry with their approach to this incident and their unwillingness to refund our pre-payment despite the fact that we were only a number of hours delayed and they suffered no loss by immediately renting the car out to someone else (at a higher price). The terms and conditions they quote were also not highlighted at the time of booking and are hidden away at the bottom of terms on their website. It almost feels as though they have designed their cancellation policy and the way it is available to customers as a way to catch them out. I will never use again and I would recommend avoiding them at all cost.
We were in Croatia on holiday in August and had booked car hire through Green Motion for the second week of our holiday. I had requested a nine seater vehicle and had arranged to collect the vehicle from Dubrovnik Airport and had provided 9h00 as the estimated time that we would need the car. I also provided my mobile phone number to bookinggroup.com (the booking agent for Green Motion), who subsequently sent me a car hire voucher showing that the car would be provided by Green Motion Care Hire whose opening hours at Dubrovnik Airport were 7h00-22h00. It took longer to get to the airport than expected and I arrived at the airport around 10h30 but could not find a car hire desk for Green Motion. I then walked to the car hire site on the edge of the airport grounds and could also not find Green Motion car hire at this site. I then phoned Green Motion using the number provided on the car hire voucher (at around 10h40) and was told that their driver had delivered the car to the airport at 9h00 but had since left (with the car) as I had not arrived at the scheduled time and they had not been provided with my mobile phone number. I was also told that it was now impossible for them to provide me with a car and I should make alternative plans, but that I could expect a full refund.
It was very difficult to then find an alternative car and we were only able to find a seven seater, which was a considerable inconvenience for our large group and which also cost EUR500 more than the car we had booked and fully paid for in advance. We were also never told that we had to be at the airport at 9h00 sharp and were expecting the more normal situation where you collect the car from the car hire desk at the airport and from a car hire operator who has a permanent base at the airport; which was also what appeared to be the case based on the car hire voucher that was provided.
I have since made several attempts to contact Green Motion they are impossible to make contact with by phone, but have replied to some of my earlier emails to say that I should seek a refund from bookinggroup.com. However, bookinggroup.com have confirmed (via my credit card provider) that they have paid the rental money to Green Motion and that I should seek a refund from them. However, no reply from Green Motion...
HAVE NOW RECEIVED A REFUND OF EUR660 BUT I PAID A RENTAL FEE OF EUR773. NO EXPLANATION RECEIVED AS TO WHY THE FULL RENTAL FEE WAS NOT REFUNDED
Hi Charles, thank you for your review. I can confirm that BookingGroup.com has processed your refund and it will be in your bank by tomorrow. We take on board your comments from your experience. We understand you have been in communication with Green Motion International Cutomer Services this week, who have confirmed the refund also with you. We would hope that you visit Green Motion again in the future and if you have any questions to please contact Green Motion International as per the contact details on greenmotion.com. Green Motion International
Booked via economycarrentals unfortunately got Green Motion. They are forcing you to buy tool road device which is not at all necessary if you do not intent to use tool roads - which was my case. The girl (Hispanic) was rude and when she saw i am not going to pay the extra tried to make me pay penalty for arriving before time.
At this stage i told her i am not interested in their service and left. The guy before me paid 129$ extra for a device that costs nothing. I lived 3 years in florida and my monthly tool never exceeded 10 $. Green Motion is a rip off. Stay away.
Good Morning, please can you send us a direct message confirming your booking reference number and dates of booking. Green Motion International
Good Afternoon, please can you send us an email to [email protected] confirming your booking reference number and dates of booking. Green Motion International