GreenMotion

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GreenMotion Reviews Summary

Positive Highlights

  • Rental prices are very competitive and offer great value.
  • Staff at several locations are described as friendly, helpful, and efficient.
  • Cars are often clean, new, and in good condition.

Negative Highlights

  • Renters report being charged for pre-existing damage or fuel discrepancies.
  • Security deposits can be large and take up to 30 days to be refunded.
  • Customer service may be unresponsive when renters try to resolve issues.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Jan 10, 2026

I hire weekly from GreenMotion Bristol and the service is excellent, cars are always clean and often very new. Straightforward to deal with making frequent travel frictionless.

Sep 20, 2025

Staff were very helpful & informative. Car performed well. Would advise to take out higher insurance offered as we saw other vehicles with bad external damage on our travels that would not have been covered with basic insurance. Return of car was seamless. Overall a good experience

Oct 10, 2025

Car was fine, though not the one I signed up for, was much smaller. Front desk was kind and efficient. They remove $400 CHF from your account and take 30 days to refund it. All car rental companies I have rented from before place a temporary hold and within days of returning the car it is removed. I literally have no more money for my trip and I am not sure what to do. But I've stayed in my hotel room all day because I can't afford a thing. I left all my credit cards at home and the one for emergencies I have already used.

Sep 12, 2025

The very low prices led us into temptation - and in the end, we paid way more than other car rentals would have charged us right away. The problem was that a damage that had already been there when we picked up the car went unnoticed (a tiny chip in the windshield) and we were charged 180 Euro for that, plus a 100 euro "administration fee". I guess that's how the low prices work: just charge any damage to the next unaware customer! It was the first and the last time that we rented a car via Green Motion.

Sep 18, 2025

Upon arrival at the airport, you have to wait about 30 minutes for the shuttle to arrive, which will take you a few steps to the rental office. We waited too long there, and then had to deal with the paperwork and the sale of various insurances not included in the rental. It's good to understand English if you don't want to buy an extra product.

Jan 11, 2026

I had a rental in Porto that was supposed to be for 9 days, from 02. 11. 25 to 10. 11. 25. A paid the daily insurance at the desk for just over 500.00 euros plus a 50.00 euro charge for early morning return due to a very early morning flight. Unfortunately, due to a serious incident back home, I had to cut the trip short and ended up returning the vehicle on 06. 11. 25, only using it for 5 days. As soon as I returned home, I reached out twice, via email, to Green Motion Port, to see if they could possibly refund me the outstanding unused daily insurance plus the 50.00 euro charge as I ended up returning the vehicle within opening hours. I didn't even mention the initial car rental charge, just a possible refund for the unused daily insurance and the 50 euros. Green Motion never replied or acknowledged my emails, even if it was to say a refund was not possible, which I find that ignorant and very bad customer service. It has made me feel I will never rent with Green Motion again!

Sep 12, 2025

From on-line vehicle selection, to completing the rental agreement, to picking up and returning the car, and the quality of the rental car, there were no frustrations or hitches along the way. Also, the on-line process includes verifying the needed rental documents so the pick up time is speedy, and so is the drop off, and they contact you the night before your return to make sure nothing has changed. I've been renting car around the world for more than for nearly 50 years for both business and pleasure, and so far GreenMotion is the best experience I have had, based on three rentals in three different countries.

Sep 12, 2025

I booked a car with Green Motion through a third-party app, attracted by what seemed like a great rate. I then spent $80 on an Uber to get to their location, only to be hit with a classic bait-and-switch scam. At the front desk, I was told the initial rate was only the beginning. They demanded an additional $60 a day for their insurance, $20 a day for tolls, and a ridiculous $2,000 security deposit. When I tried to use my personal State Farm insurance, which includes full rental coverage, the front desk agent refused. He claimed that under Florida law, it is mandatory for Florida residents to purchase a separate policy with at least $300,000 in coverage! A completely false and unbelievable assertion. After being told I couldn't use my own valid insurance, I realized I was dealing with a company that operates on misleading and dishonest tactics. I was forced to walk out without a car and spend another $80 on an Uber. Save yourself the time and money. This company is not legitimate. A total scam!

Sep 12, 2025

Whole experience with Green Motion car rental in Zagreb Anindol was very good.People working there are very friendly and helpful. They answered all our questions and concerns.

Dec 2, 2025

My experience with Green Motion Zurich was extremely disappointing. We picked up the car with a full tank and returned it with a full tank. We had clear photos taken at pick-up and at return, showing the exact fuel level — everything documented properly. Despite this, the company completely ignored all the photos and evidence we provided. Even though the staff member told us in person that everything was fine when we returned the car, they still went ahead and charged us €77, claiming the tank "wasn't full." In my opinion, this behavior feels careless, unprofessional, and very unfair toward customers. After this experience, I will never rent from Green Motion again. My personal advice: avoid Green Motion — Based on my experience, I strongly warn anyone thinking about renting from Green Motion to stay far away. The way they treated us — ignoring clear evidence, dismissing our photos, and still taking money — made me feel like customer fairness means nothing to them. In my personal opinion, their practices feel unreliable, disrespectful, and absolutely not worth the risk.

Sep 12, 2025

At Riga airport, I rent a car, during the process, the person (I didn't remember his name)help me too much, explained everything again and again. Also the car was perfect and better than I prefer. I will advice greenmotion to my friends. Thanks a lot

Sep 13, 2025

4 adults explored Lake District and Yorkshire Dales during ten days in a Kia Sportage. There were just about enough room for the 4 suitcases, but little else. The roads are narrow, and the Sortage could feel a bit broad from time to time. The car worked fine all the way. We had to wait one and a half hours at Greenmotion's offices before we got the car, mostly because customers in front of us had so many questions to the two patient clerks at the Greenmotion desk. We wanted to add one additional driver, but that would rise the cost by some 50%. Apart from this, the experience was very good and the return of the car went without any problems.

Sep 15, 2025

Your are always greeted as a welcome of the great team of GreenMotion Manchester Airport. Best and most economical car rental in the Airport. Thank you to Ritz and Gary.

Sep 12, 2025

I had never used Green Motion before for a car rental. They were excellent, and I highly recommend them! The deal was great and the service was very good. I had no issues either picking up the car or returning it. It couldn't have been easier.

Sep 15, 2025

I was a bit hard to find the contact at the aiport (hit: personel of greenmotion: wear a GREEN shirt!), but we arrived at the rental office within 30 min, and 30 min later we were off in the rentalcar. Drop off was fast and easy.

Jan 10, 2026

The car rental experience with Green motion in Larnaka, Cyprus was absolute fine. Price and the value we got, were ok. I can recommend.

Dec 25, 2025

The car was great. The communication was ok. The agent was friendly and helpful - but a little slow until everything was ready.

Jan 10, 2026

Good customer service, clean cars up to date.Easy finder car park. Using GreenMotion car rent 2to 3 times in year in Latvia.

Sep 19, 2025

We rented a car with Greenmotion for 10 days. And got a brand new Peugot, great value. Recommend!

Sep 24, 2025

All perfect and smooth with the right car and GreenMotion

Oct 9, 2025

Economy, 10 minutes on foot from the airport, fast and careful delivery.

Sep 12, 2025

The rental process was simple, competitive and reliable (no latter surprises)

Reviews

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4.6
Reviews 4,023
5 Stars
74%
4 Stars
12%
3 Stars
3%
2 Stars
2%
1 Star
8%

Florida
2 reviews
8 helpful votes
Follow ChiMeng C.
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I have rented many cars in my lifetime, never had an accident, never had to file a claim for damages - until I rented from Greenmotion.

In March 2017, I rented a Fiat Panda at the airport Rejkavik, Iceland for 3 days.
It was around 6AM in the morning when I picked up the rental, still dark out.
The staff there did an inspection in the dimly lit outdoors and documented all was fine with the car. On the highway to my hotel, I noticed a tiny crack speck on the windshield that was apparently missed by their staff during the inspection.
Really- it was small/tiny crack and I didn't think much of it.
I drove the rental for 140KM (87 miles) for the 3 days.
When I returned it, they found 2 of the tiny cracks on the windshield and an expire front driver side parking light.
They went and charged my credit card for the "damages" a total $892 US dollars (after conversion). I was angry.
Almost $900 for two tiny "cracks" that had existed before I had the rental and an expire bulb, ridiculous! There were no other issues with the rental.
Never again!

Renting a car? Beware of GreenMotion!

Date of experience: April 15, 2017
New York
1 review
4 helpful votes
Follow Stratos G.
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Unprofessional, Untrusted, Liars!
September 17, 2016

On April 11,2016 I called the rental car office in Lefkada, Greece, they asked me for a deposit of 200 Euros. I had gone to the bank at Wells Fargo to sent the cash promptly with an IBAN of Demetrios Gantzias to rent a car for the period of July 25th to August 22nd. I requested a automatic Nissan Micra for the cost of 50 Euro's per day. This vehicle was scheduled, per our contract to be at the Action Airport in Preveza, Greece on the date of July 25th at 1:30 pm. Upon my arrival at 1:30 pm your office was closed and there was no vehicle present as per our agreement. After noticing there was no vehicle I called the office in Lefkada, Greece, I was told that they don't have an agreement under my name. Our conversation lasted for 45 minutes and the ending result was that I had to call a cab which costed me an additional 20 Euro's (Due to this being there own fault, I should be refunded the 20 Euro's). On July 26th, I received a phone call from the Lefkada, Greece office and they told me that the contract was found. They mentioned to me that they did not have the Nissan Micra, which was the car that I requested originally. They were planning on sending me another car which would result in costing me 10 Euro's more a day. My time was limited to find another rental vehicle, I accepted the Scoda that they chose. This office is noted to be unprofessional, untrusted, and above all the biggest LIARS! Stratos Gambranis email address *******@aol.com

Date of experience: September 17, 2016
GB
1 review
4 helpful votes
Follow Tom N.
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We have had a very bad experience with Green Motion. We booked a rental car from Bologna airport. Our flight time was changed by Easyjet and, as a result, we arrived in the early afternoon (rather than original booking for the morning). When we arrived, we were told that the company had cancelled our booking and that the car had been rented out to someone else. In addition - the refused to refund the full rental fee that we had been pre-paid in advance. This left us sitting in Bologna airport with distressed young children at the start of our holiday without a vehicle and we ended up paying double to hire a different car on the spot. We sought to get help through the Green Motion customer service team, but they have refused to engage with us and have simply quoted their terms and conditions. I am extremely angry with their approach to this incident and their unwillingness to refund our pre-payment despite the fact that we were only a number of hours delayed and they suffered no loss by immediately renting the car out to someone else (at a higher price). The terms and conditions they quote were also not highlighted at the time of booking and are hidden away at the bottom of terms on their website. It almost feels as though they have designed their cancellation policy and the way it is available to customers as a way to catch them out. I will never use again and I would recommend avoiding them at all cost.

Date of experience: July 19, 2016
Naomi S. — GreenMotion Rep
over a year ago

Good Afternoon, please can you send us an email to [email protected] confirming your booking reference number and dates of booking. Green Motion International

California
2 reviews
6 helpful votes
Follow Charles G.
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We were in Croatia on holiday in August and had booked car hire through Green Motion for the second week of our holiday. I had requested a nine seater vehicle and had arranged to collect the vehicle from Dubrovnik Airport and had provided 9h00 as the estimated time that we would need the car. I also provided my mobile phone number to bookinggroup.com (the booking agent for Green Motion), who subsequently sent me a car hire voucher showing that the car would be provided by Green Motion Care Hire whose opening hours at Dubrovnik Airport were 7h00-22h00. It took longer to get to the airport than expected and I arrived at the airport around 10h30 but could not find a car hire desk for Green Motion. I then walked to the car hire site on the edge of the airport grounds and could also not find Green Motion car hire at this site. I then phoned Green Motion using the number provided on the car hire voucher (at around 10h40) and was told that their driver had delivered the car to the airport at 9h00 but had since left (with the car) as I had not arrived at the scheduled time and they had not been provided with my mobile phone number. I was also told that it was now impossible for them to provide me with a car and I should make alternative plans, but that I could expect a full refund.
It was very difficult to then find an alternative car and we were only able to find a seven seater, which was a considerable inconvenience for our large group and which also cost EUR500 more than the car we had booked and fully paid for in advance. We were also never told that we had to be at the airport at 9h00 sharp and were expecting the more normal situation where you collect the car from the car hire desk at the airport and from a car hire operator who has a permanent base at the airport; which was also what appeared to be the case based on the car hire voucher that was provided.
I have since made several attempts to contact Green Motion they are impossible to make contact with by phone, but have replied to some of my earlier emails to say that I should seek a refund from bookinggroup.com. However, bookinggroup.com have confirmed (via my credit card provider) that they have paid the rental money to Green Motion and that I should seek a refund from them. However, no reply from Green Motion...

HAVE NOW RECEIVED A REFUND OF EUR660 BUT I PAID A RENTAL FEE OF EUR773. NO EXPLANATION RECEIVED AS TO WHY THE FULL RENTAL FEE WAS NOT REFUNDED

Date of experience: November 2, 2015
Naomi S. — GreenMotion Rep
over a year ago

Hi Charles, thank you for your review. I can confirm that BookingGroup.com has processed your refund and it will be in your bank by tomorrow. We take on board your comments from your experience. We understand you have been in communication with Green Motion International Cutomer Services this week, who have confirmed the refund also with you. We would hope that you visit Green Motion again in the future and if you have any questions to please contact Green Motion International as per the contact details on greenmotion.com. Green Motion International

Florida
1 review
4 helpful votes
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NOT A PLACE TO RENT A CAR
September 13, 2015

Booked via economycarrentals unfortunately got Green Motion. They are forcing you to buy tool road device which is not at all necessary if you do not intent to use tool roads - which was my case. The girl (Hispanic) was rude and when she saw i am not going to pay the extra tried to make me pay penalty for arriving before time.

At this stage i told her i am not interested in their service and left. The guy before me paid 129$ extra for a device that costs nothing. I lived 3 years in florida and my monthly tool never exceeded 10 $. Green Motion is a rip off. Stay away.

Date of experience: September 13, 2015
Naomi S. — GreenMotion Rep
over a year ago

Good Morning, please can you send us a direct message confirming your booking reference number and dates of booking. Green Motion International

From the business

  • 0333 888 4000
  • FLORIDA, United Kingdom
  • Founded in 2007
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