GreenMotion

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GreenMotion Reviews Summary

Positive Highlights

  • Rental prices are very competitive and offer great value.
  • Staff at several locations are described as friendly, helpful, and efficient.
  • Cars are often clean, new, and in good condition.

Negative Highlights

  • Renters report being charged for pre-existing damage or fuel discrepancies.
  • Security deposits can be large and take up to 30 days to be refunded.
  • Customer service may be unresponsive when renters try to resolve issues.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Jan 10, 2026

I hire weekly from GreenMotion Bristol and the service is excellent, cars are always clean and often very new. Straightforward to deal with making frequent travel frictionless.

Sep 20, 2025

Staff were very helpful & informative. Car performed well. Would advise to take out higher insurance offered as we saw other vehicles with bad external damage on our travels that would not have been covered with basic insurance. Return of car was seamless. Overall a good experience

Oct 10, 2025

Car was fine, though not the one I signed up for, was much smaller. Front desk was kind and efficient. They remove $400 CHF from your account and take 30 days to refund it. All car rental companies I have rented from before place a temporary hold and within days of returning the car it is removed. I literally have no more money for my trip and I am not sure what to do. But I've stayed in my hotel room all day because I can't afford a thing. I left all my credit cards at home and the one for emergencies I have already used.

Sep 12, 2025

The very low prices led us into temptation - and in the end, we paid way more than other car rentals would have charged us right away. The problem was that a damage that had already been there when we picked up the car went unnoticed (a tiny chip in the windshield) and we were charged 180 Euro for that, plus a 100 euro "administration fee". I guess that's how the low prices work: just charge any damage to the next unaware customer! It was the first and the last time that we rented a car via Green Motion.

Sep 18, 2025

Upon arrival at the airport, you have to wait about 30 minutes for the shuttle to arrive, which will take you a few steps to the rental office. We waited too long there, and then had to deal with the paperwork and the sale of various insurances not included in the rental. It's good to understand English if you don't want to buy an extra product.

Jan 11, 2026

I had a rental in Porto that was supposed to be for 9 days, from 02. 11. 25 to 10. 11. 25. A paid the daily insurance at the desk for just over 500.00 euros plus a 50.00 euro charge for early morning return due to a very early morning flight. Unfortunately, due to a serious incident back home, I had to cut the trip short and ended up returning the vehicle on 06. 11. 25, only using it for 5 days. As soon as I returned home, I reached out twice, via email, to Green Motion Port, to see if they could possibly refund me the outstanding unused daily insurance plus the 50.00 euro charge as I ended up returning the vehicle within opening hours. I didn't even mention the initial car rental charge, just a possible refund for the unused daily insurance and the 50 euros. Green Motion never replied or acknowledged my emails, even if it was to say a refund was not possible, which I find that ignorant and very bad customer service. It has made me feel I will never rent with Green Motion again!

Sep 12, 2025

From on-line vehicle selection, to completing the rental agreement, to picking up and returning the car, and the quality of the rental car, there were no frustrations or hitches along the way. Also, the on-line process includes verifying the needed rental documents so the pick up time is speedy, and so is the drop off, and they contact you the night before your return to make sure nothing has changed. I've been renting car around the world for more than for nearly 50 years for both business and pleasure, and so far GreenMotion is the best experience I have had, based on three rentals in three different countries.

Sep 12, 2025

I booked a car with Green Motion through a third-party app, attracted by what seemed like a great rate. I then spent $80 on an Uber to get to their location, only to be hit with a classic bait-and-switch scam. At the front desk, I was told the initial rate was only the beginning. They demanded an additional $60 a day for their insurance, $20 a day for tolls, and a ridiculous $2,000 security deposit. When I tried to use my personal State Farm insurance, which includes full rental coverage, the front desk agent refused. He claimed that under Florida law, it is mandatory for Florida residents to purchase a separate policy with at least $300,000 in coverage! A completely false and unbelievable assertion. After being told I couldn't use my own valid insurance, I realized I was dealing with a company that operates on misleading and dishonest tactics. I was forced to walk out without a car and spend another $80 on an Uber. Save yourself the time and money. This company is not legitimate. A total scam!

Sep 12, 2025

Whole experience with Green Motion car rental in Zagreb Anindol was very good.People working there are very friendly and helpful. They answered all our questions and concerns.

Dec 2, 2025

My experience with Green Motion Zurich was extremely disappointing. We picked up the car with a full tank and returned it with a full tank. We had clear photos taken at pick-up and at return, showing the exact fuel level — everything documented properly. Despite this, the company completely ignored all the photos and evidence we provided. Even though the staff member told us in person that everything was fine when we returned the car, they still went ahead and charged us €77, claiming the tank "wasn't full." In my opinion, this behavior feels careless, unprofessional, and very unfair toward customers. After this experience, I will never rent from Green Motion again. My personal advice: avoid Green Motion — Based on my experience, I strongly warn anyone thinking about renting from Green Motion to stay far away. The way they treated us — ignoring clear evidence, dismissing our photos, and still taking money — made me feel like customer fairness means nothing to them. In my personal opinion, their practices feel unreliable, disrespectful, and absolutely not worth the risk.

Sep 12, 2025

At Riga airport, I rent a car, during the process, the person (I didn't remember his name)help me too much, explained everything again and again. Also the car was perfect and better than I prefer. I will advice greenmotion to my friends. Thanks a lot

Sep 13, 2025

4 adults explored Lake District and Yorkshire Dales during ten days in a Kia Sportage. There were just about enough room for the 4 suitcases, but little else. The roads are narrow, and the Sortage could feel a bit broad from time to time. The car worked fine all the way. We had to wait one and a half hours at Greenmotion's offices before we got the car, mostly because customers in front of us had so many questions to the two patient clerks at the Greenmotion desk. We wanted to add one additional driver, but that would rise the cost by some 50%. Apart from this, the experience was very good and the return of the car went without any problems.

Sep 15, 2025

Your are always greeted as a welcome of the great team of GreenMotion Manchester Airport. Best and most economical car rental in the Airport. Thank you to Ritz and Gary.

Sep 12, 2025

I had never used Green Motion before for a car rental. They were excellent, and I highly recommend them! The deal was great and the service was very good. I had no issues either picking up the car or returning it. It couldn't have been easier.

Sep 15, 2025

I was a bit hard to find the contact at the aiport (hit: personel of greenmotion: wear a GREEN shirt!), but we arrived at the rental office within 30 min, and 30 min later we were off in the rentalcar. Drop off was fast and easy.

Jan 10, 2026

The car rental experience with Green motion in Larnaka, Cyprus was absolute fine. Price and the value we got, were ok. I can recommend.

Dec 25, 2025

The car was great. The communication was ok. The agent was friendly and helpful - but a little slow until everything was ready.

Jan 10, 2026

Good customer service, clean cars up to date.Easy finder car park. Using GreenMotion car rent 2to 3 times in year in Latvia.

Sep 19, 2025

We rented a car with Greenmotion for 10 days. And got a brand new Peugot, great value. Recommend!

Sep 24, 2025

All perfect and smooth with the right car and GreenMotion

Oct 9, 2025

Economy, 10 minutes on foot from the airport, fast and careful delivery.

Sep 12, 2025

The rental process was simple, competitive and reliable (no latter surprises)

Reviews

Write a review
4.6
Reviews 4,023
5 Stars
74%
4 Stars
12%
3 Stars
3%
2 Stars
2%
1 Star
8%

Israel
1 review
0 helpful votes
Follow Shafrir S.
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Great experience
February 18, 2022

The folks at Green Motion were just fantastic. Mike, Ragib and everyone else were just great people and very helpful

Date of experience: February 18, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Shafrir, N.

Thank you for your five-star review.

We are delighted to hear that you found our team to be fantastic.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Germany
1 review
0 helpful votes
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Bristol airport experience
February 18, 2022

Long wait for pick up, so walked. Could have waited. Service at desk was courteous and prompt. Return of vehicle was completed promptly. Refilling tank to pick up level was a guessing game

Date of experience: February 18, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Harris, R.

Thank you for your five-star review.

It is great to hear that you had a five-star experience at Green Motion Bristol.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

AE
1 review
0 helpful votes
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Great people - great service
February 18, 2022

Perfect service from the entire team. The car was as good as new and in good condition as well

Date of experience: February 18, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi RB, B.

Thank you for your five-star review.

We are thrilled that you received perfect service from the entire team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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Fantastic service
February 18, 2022

The customer service staff was very informative and polite, made things as easy as possible, would definitely use again

Date of experience: February 18, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Munir, M.

Thank you for your five-star review.

We are delighted that you found our service to be very informative and polite.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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Use this company
February 18, 2022

Great service from staff both at collection and drop off. Quick turnaround and clean new vehicle. Shuttle bus from the airport was really handy.

Date of experience: February 18, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Major, S.

Thank you for your five-star review.

It is fantastic to hear that you liked the rental vehicle.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

New Jersey
1 review
0 helpful votes
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Great customer service
February 18, 2022

Car was great and the customer service was outstanding

Date of experience: February 18, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Chapman, I.

Thank you for your five-star review.

We are very happy to hear that you received outstanding service.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Washington
1 review
0 helpful votes
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Wonderful experience... again!
February 18, 2022

Green Motion and its employee, Wilma, have provided me with excellent customer service the last three times I rented a car when in Sweden. I accidentally discovered the company just after the pandemic allowed travel and will never return to the "BIG" companies. The cars I have rented have been first-rate... and the service has been even better.

Date of experience: February 18, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Keith,

Thank you for your five-star review.

We are thrilled that you received excellent customer services from Wilma at Green Motion Sweden.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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GreenMotion Bristol Airport
February 18, 2022

Great experience at Bristol airport; car pick-up about a 7-minute walk from the terminal building; much more convenient than the bus to the Car Hire centre used by other companies. Friendly staff; great car; good value for money.

Date of experience: February 18, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Scott,

Thank you for your five-star review.

We are thrilled that you found Green Motion Bristol to be good value for money.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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Excellent
February 18, 2022

I have used them many times and they made it very easy to extend my hire, friendly and helpful staff

Date of experience: February 18, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Waller, A.

Thank you for your five-star review.

We are delighted to hear that you have used us many times and found it easy to extend your hire.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services

Sweden
1 review
0 helpful votes
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Rovaniemi Santa Claus trip
February 18, 2022

Very satisfactory, brand new car, staff spoke perfect English, would highly recommend

Date of experience: February 18, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Bedford, K.

Thank you for your five-star review.

It is great to hear that you would recommend Green Motion Rovaniemi.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
2 reviews
0 helpful votes
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Very happy with service
February 18, 2022

Both staff there at the time were friendly and efficient and helped us by giving us a bigger car than 1st option as we had more luggage than anticipated! Car was very clean and full up with petrol.

Date of experience: February 18, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Mr. A.

Thank you for your five-star review.

It is fantastic to hear you enjoyed an upgrade to accommodate your luggage.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Colorado
1 review
0 helpful votes
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Excellent
February 18, 2022

Excellent! Super friendly and helpful, I'd definitely recommend and use them again :)

Date of experience: February 18, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Johnson, A.

Thank you for your five-star review.

We are really pleased that you found our team to be super friendly and helpful.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Switzerland
1 review
0 helpful votes
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Nice, smooth experience
February 18, 2022

Summercar for a month, nice, easy, friendly and a surprise upgrade too! Great car, friendly people and correct price!
Imlike your service after having worked with all the competitors too over so many years; refreshingly fresh

Date of experience: February 18, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Suominen, H.

Thank you for your five-star review.

It is fantastic to hear that you enjoyed a free upgrade with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Colorado
1 review
0 helpful votes
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Car rental was a breeze
February 18, 2022

Quick and easy rental procedure and fair prices, can't go wrong!

Date of experience: February 18, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Joanna,

Thank you for your five-star review.

We are thrilled that you found our procedures to be quick and easy.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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Great service
February 18, 2022

Easy booking and collection even with COVID restrictions. The car we were given was relatively new and was clean throughout. The specifications of the vehicle was higher than I would have expected on a rental vehicle with it even having a built in satnav.

Date of experience: February 18, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Thomas,

Thank you for your five-star review.

We are really pleased to hear that you liked the rental vehicle.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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Manchester
February 18, 2022

Overall experience was very good and everything went really smoothly at both pickup and drop off. The only criticism I have is it took a very long time for the deposit to be returned, was nearly a full month.

Date of experience: February 18, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Bryan,

Thank you for taking the time to review us.

We are glad to hear that your overall experience was good. We apologise for the delay in the return of your deposit. Unfortunately, this is an automated process between the banks and is out of our control. We are sorry for any inconvenience that this may have caused.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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Very great experience
February 18, 2022

I was treated nicely with respect and offered my first choice car which was in very matriculate condition. Getting the car was done quick and simple and returning the hired car was as simple and straightforward as possible.

Date of experience: February 18, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Abdulla,

Thank you for your five-star review.

We are thrilled that you received perfect service from the entire team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Florida
1 review
0 helpful votes
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Fatal!
March 19, 2022

We arrive 20 minutes late to pick up the car, the reservation was cancel, horrible treatment no other cars available, don't use this company

Date of experience: February 17, 2022
GB
1 review
0 helpful votes
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Terrible service and rude and bullying staff at Green Motion, Glasgow Airport. I pointed out to them at start of the rental a scratch on the painted rear panel on a Green Citroen3. No worries I was informed, just take a photo, which I did. However, directly beneath this on the underside of the black plastic bumper was a scrape, which was in all honesty not able to be seen by anyone inspecting the vehicle and car was backed into a fence! It was obvious they knew the damage was there as they went straight to that area! The car was driven for 47 miles in 1 week and kept in private driveway at all times. I tried to discuss this with Green Motion staff who dismissed me outright and it was obvious they just wanted to charge me an arm and leg. I urge anyone hiring from this company to photograph every area of the vehicle and also the underside as they will try and find an excuse to RIP YOU OFF! I would not even give them one star, minus more like! NEVER RENT FROM THESE PEOPLE UNLESS YOU WANT YOUR BANK ACCOUNT EMPTIED! Green Motion is an unpleasant and unscrupulous organisation and should NOT BE IN BUSINESS!

GreenMotion attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2022
Canada
1 review
0 helpful votes
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Avoid At All Costs
January 12, 2022

Why you should avoid this company at all costs:

I have rented from Green Motion for years and was a part of their membership program.

In 2021, I had an issue for the first time.

Well, you learn how companies really work when there are issues.

This was a very, very small issue and tiny amount of money compared to the thousands I'd spent with them.

But they handled it horribly – Ali in customer service in particular – and now they have lost me as a customer.

If this is how they handle a very small issue with a long-term customer and member of their program – imagine how they'll handle any serious issues you might have with them?

Avoid. At. All. Costs.

Date of experience: January 12, 2022

From the business

  • 0333 888 4000
  • FLORIDA, United Kingdom
  • Founded in 2007
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