GreenMotion

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GreenMotion Reviews Summary

Positive Highlights

  • Rental prices are very competitive and offer great value.
  • Staff at several locations are described as friendly, helpful, and efficient.
  • Cars are often clean, new, and in good condition.

Negative Highlights

  • Renters report being charged for pre-existing damage or fuel discrepancies.
  • Security deposits can be large and take up to 30 days to be refunded.
  • Customer service may be unresponsive when renters try to resolve issues.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Jan 10, 2026

I hire weekly from GreenMotion Bristol and the service is excellent, cars are always clean and often very new. Straightforward to deal with making frequent travel frictionless.

Sep 20, 2025

Staff were very helpful & informative. Car performed well. Would advise to take out higher insurance offered as we saw other vehicles with bad external damage on our travels that would not have been covered with basic insurance. Return of car was seamless. Overall a good experience

Oct 10, 2025

Car was fine, though not the one I signed up for, was much smaller. Front desk was kind and efficient. They remove $400 CHF from your account and take 30 days to refund it. All car rental companies I have rented from before place a temporary hold and within days of returning the car it is removed. I literally have no more money for my trip and I am not sure what to do. But I've stayed in my hotel room all day because I can't afford a thing. I left all my credit cards at home and the one for emergencies I have already used.

Sep 12, 2025

The very low prices led us into temptation - and in the end, we paid way more than other car rentals would have charged us right away. The problem was that a damage that had already been there when we picked up the car went unnoticed (a tiny chip in the windshield) and we were charged 180 Euro for that, plus a 100 euro "administration fee". I guess that's how the low prices work: just charge any damage to the next unaware customer! It was the first and the last time that we rented a car via Green Motion.

Sep 18, 2025

Upon arrival at the airport, you have to wait about 30 minutes for the shuttle to arrive, which will take you a few steps to the rental office. We waited too long there, and then had to deal with the paperwork and the sale of various insurances not included in the rental. It's good to understand English if you don't want to buy an extra product.

Jan 11, 2026

I had a rental in Porto that was supposed to be for 9 days, from 02. 11. 25 to 10. 11. 25. A paid the daily insurance at the desk for just over 500.00 euros plus a 50.00 euro charge for early morning return due to a very early morning flight. Unfortunately, due to a serious incident back home, I had to cut the trip short and ended up returning the vehicle on 06. 11. 25, only using it for 5 days. As soon as I returned home, I reached out twice, via email, to Green Motion Port, to see if they could possibly refund me the outstanding unused daily insurance plus the 50.00 euro charge as I ended up returning the vehicle within opening hours. I didn't even mention the initial car rental charge, just a possible refund for the unused daily insurance and the 50 euros. Green Motion never replied or acknowledged my emails, even if it was to say a refund was not possible, which I find that ignorant and very bad customer service. It has made me feel I will never rent with Green Motion again!

Sep 12, 2025

From on-line vehicle selection, to completing the rental agreement, to picking up and returning the car, and the quality of the rental car, there were no frustrations or hitches along the way. Also, the on-line process includes verifying the needed rental documents so the pick up time is speedy, and so is the drop off, and they contact you the night before your return to make sure nothing has changed. I've been renting car around the world for more than for nearly 50 years for both business and pleasure, and so far GreenMotion is the best experience I have had, based on three rentals in three different countries.

Sep 12, 2025

I booked a car with Green Motion through a third-party app, attracted by what seemed like a great rate. I then spent $80 on an Uber to get to their location, only to be hit with a classic bait-and-switch scam. At the front desk, I was told the initial rate was only the beginning. They demanded an additional $60 a day for their insurance, $20 a day for tolls, and a ridiculous $2,000 security deposit. When I tried to use my personal State Farm insurance, which includes full rental coverage, the front desk agent refused. He claimed that under Florida law, it is mandatory for Florida residents to purchase a separate policy with at least $300,000 in coverage! A completely false and unbelievable assertion. After being told I couldn't use my own valid insurance, I realized I was dealing with a company that operates on misleading and dishonest tactics. I was forced to walk out without a car and spend another $80 on an Uber. Save yourself the time and money. This company is not legitimate. A total scam!

Sep 12, 2025

Whole experience with Green Motion car rental in Zagreb Anindol was very good.People working there are very friendly and helpful. They answered all our questions and concerns.

Dec 2, 2025

My experience with Green Motion Zurich was extremely disappointing. We picked up the car with a full tank and returned it with a full tank. We had clear photos taken at pick-up and at return, showing the exact fuel level — everything documented properly. Despite this, the company completely ignored all the photos and evidence we provided. Even though the staff member told us in person that everything was fine when we returned the car, they still went ahead and charged us €77, claiming the tank "wasn't full." In my opinion, this behavior feels careless, unprofessional, and very unfair toward customers. After this experience, I will never rent from Green Motion again. My personal advice: avoid Green Motion — Based on my experience, I strongly warn anyone thinking about renting from Green Motion to stay far away. The way they treated us — ignoring clear evidence, dismissing our photos, and still taking money — made me feel like customer fairness means nothing to them. In my personal opinion, their practices feel unreliable, disrespectful, and absolutely not worth the risk.

Sep 12, 2025

At Riga airport, I rent a car, during the process, the person (I didn't remember his name)help me too much, explained everything again and again. Also the car was perfect and better than I prefer. I will advice greenmotion to my friends. Thanks a lot

Sep 13, 2025

4 adults explored Lake District and Yorkshire Dales during ten days in a Kia Sportage. There were just about enough room for the 4 suitcases, but little else. The roads are narrow, and the Sortage could feel a bit broad from time to time. The car worked fine all the way. We had to wait one and a half hours at Greenmotion's offices before we got the car, mostly because customers in front of us had so many questions to the two patient clerks at the Greenmotion desk. We wanted to add one additional driver, but that would rise the cost by some 50%. Apart from this, the experience was very good and the return of the car went without any problems.

Sep 15, 2025

Your are always greeted as a welcome of the great team of GreenMotion Manchester Airport. Best and most economical car rental in the Airport. Thank you to Ritz and Gary.

Sep 12, 2025

I had never used Green Motion before for a car rental. They were excellent, and I highly recommend them! The deal was great and the service was very good. I had no issues either picking up the car or returning it. It couldn't have been easier.

Sep 15, 2025

I was a bit hard to find the contact at the aiport (hit: personel of greenmotion: wear a GREEN shirt!), but we arrived at the rental office within 30 min, and 30 min later we were off in the rentalcar. Drop off was fast and easy.

Jan 10, 2026

The car rental experience with Green motion in Larnaka, Cyprus was absolute fine. Price and the value we got, were ok. I can recommend.

Dec 25, 2025

The car was great. The communication was ok. The agent was friendly and helpful - but a little slow until everything was ready.

Jan 10, 2026

Good customer service, clean cars up to date.Easy finder car park. Using GreenMotion car rent 2to 3 times in year in Latvia.

Sep 19, 2025

We rented a car with Greenmotion for 10 days. And got a brand new Peugot, great value. Recommend!

Sep 24, 2025

All perfect and smooth with the right car and GreenMotion

Oct 9, 2025

Economy, 10 minutes on foot from the airport, fast and careful delivery.

Sep 12, 2025

The rental process was simple, competitive and reliable (no latter surprises)

Reviews

Write a review
4.6
Reviews 4,023
5 Stars
74%
4 Stars
12%
3 Stars
3%
2 Stars
2%
1 Star
8%

Malta
1 review
0 helpful votes
Follow Elisia I.
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This site is the Best in UK
March 12, 2022

Perfect! Your site is very helpful. It's the best one I found

Date of experience: March 12, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Elisia,

Thank you for your five-star review.

We are really happy to hear that you found our website to be very helpful.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

KR
1 review
0 helpful votes
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Quick and easy
March 11, 2022

Thanks for your kind and easy website. It was really quick and easy to make a reservation.

Date of experience: March 11, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Kyujin,

Thank you for your five-star review.

It is great to hear that you liked our website.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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Back to Helsinki
March 8, 2022

Great so far. Last time I came to Helsinki Green Motion went beyond with customer service when my dates changed and flight was cancelled. Back with GM again for peace of mind

Date of experience: March 8, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi James,

Thank you for your five-star review.

We are very happy to hear that Green Motion Helsinki went above and beyond to serve you.

We hope to see you again soon.

Kind regards,

Green Motion International Customer Services.

Wisconsin
2 reviews
0 helpful votes
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Beware!
April 6, 2022

My husband and I used this company & they are nothing but a scam. First of all they are not located at the Fort Lauderdale-Hollywood Airport (as shown on Priceline) but are 2 1/2 miles away in a sketchy area. Their shuttle didn't come to pick us up. When we got to their office, thanks to a friendly shuttle driver from a competing rental company, they charged us an "administrative fee" of $8/day + tax for listing our own insurance policy instead of buying theirs. Seriously? What kind of stupid charge is that? It makes no sense. They would not give us the car that we had pre-paid for through Priceline unless we agreed to the fee. So there we were, in the middle of nowhere with our luggage, no car & had pre-paid for the rental. We were stuck with the charge and they knew it. Under no circumstances should we have incurred any charges (unless there's an upgrade) when they had accepted our reservation at a stated amount through Priceline. They also tried to sell us a Sunpass for upwards of $40 when other rental companies equip their cars with one & simply charge your credit card with the applicable fee anytime you use it. Do yourself a favor and stay away from this company—they are nothing but trouble!

Date of experience: March 7, 2022
Germany
1 review
0 helpful votes
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Great car, great service
March 7, 2022

Pickup and return of the car was quick and easy. Car was great and we enjoyed it a lot.

Date of experience: March 7, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Juergen,

Thank you for your five-star review.

We are very pleased that you enjoyed your rental and liked the vehicle.

We hope to see you again soon.

Kind regards,

Green Motion International Customer Services.

Switzerland
1 review
1 helpful vote
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Great welcome
February 28, 2022

-25 deg + snow in Rovaniemi(FIN), car ready, clean and warm in the parking, ready for adventures. Thanks VIP service

Date of experience: February 28, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Luc,

Thank you for your five-star review.

We are thrilled that you had a warm welcome from the team at Green Motion Finland.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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Great
February 22, 2022

Very friendly and extremely helpful. Fantastic vehicle

Date of experience: February 22, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Gaynor,

Thank you for your five-star review.

We are thrilled that you found our team to be very friendly and extremely helpful.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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Excellent
February 22, 2022

First class service from all the staff at Speke wool return

Date of experience: February 22, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Peter,

Thank you for your five-star review.

We are delighted that you received first class service from our team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Finland
1 review
0 helpful votes
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Rovaniemi
February 21, 2022

We had very good experience of Green Motion. We have always get a new car and here in Lapland we appreciated pre heated car. Last time in January outside temperature was -32C and we started our trip with warm car! Pick up of car has been quick. Walk from train was only 100m.

Date of experience: February 21, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Ilkka,

Thank you for your five-star review.

It is great to hear that you had a good experience with Green Motion Finland.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Turkiye
1 review
0 helpful votes
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Thanks to Izmir ADB GreenMotion
February 21, 2022

Airport office personnel are very kind and helpful. The car was new, very clean and there wasn't any problem. Price is worthy but I used a coupon code, mine was cheaper than normal. For that I'm very satisfied.
I prefer GreenMotion again, if pricing is economic

Date of experience: February 21, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Mustafa,

Thank you for your five-star review.

We are happy to hear that you found our team at Green Motion Izmir to be kind and helpful.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Spain
1 review
0 helpful votes
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Excellent service
February 20, 2022

Th guy at the desk was extremely helpful and accomodating. He worked with me to resolve a credit card issue I had so that we could still hire the car. The car we hired was superb and very competitively priced in comparison with other companies.
I'd definitely use them again and recommend them, especially their desk in KTT airport, Finland.

Date of experience: February 20, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi N. Webb,

Thank you for your five-star review.

We are really pleased to hear that you found our rental agent to be extremely helpful and accommodating.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Romania
1 review
0 helpful votes
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Good service. Everything as expected!
February 20, 2022

Car pickup arranged in the airport parking after a short call. Aligned to meet at the Costa Coffee, and car pickup done after only a few formalities. Drop off done as well after a short call in the airport parking. No delays, everything went as expected.

Date of experience: February 20, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi A. Kiss,

Thank you for your five-star review.

It is fantastic to hear that you were able to arrange pick-up so easily.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Germany
1 review
0 helpful votes
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Hervorragend
February 20, 2022

Mitarbeiter warren sehr nett
Hilfsbereit und die Autos sind sehr komfortabel.

Date of experience: February 20, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Askin. E,

Thank you for your five-star review.

We are thrilled that you found the rental vehicle to be comfortable.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Israel
1 review
0 helpful votes
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Great Company
February 19, 2022

Very profestional they Know how to handel the situations Just try to explain your issue they will listen carefully and you will get best satisfied out come.

Date of experience: February 19, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Enis. T,

Thank you for your five-star review.

It is great to hear that you found our team to be very professional.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

NL
1 review
0 helpful votes
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Great service,
February 19, 2022

I rented from the Glasgow depot and had a pleasant experience. Picked up from the terminal promptly, received the car in no time. Was delighted with the car I received too. No issues on returning the car. Will definitely use again.

Date of experience: February 19, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Ross, F.

Thank you for your five-star review.

We are very happy to hear that you had a pleasant experience with Green Motion Glasgow.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Ireland
1 review
0 helpful votes
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Perfect
February 19, 2022

The office is situated at the railway station a 2 minute ride from the airport on the rail shuttle, down the escalator and your there, the cars are parked right outside the building no hassle, great staff and fast service

Date of experience: February 19, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi John,

Thank you for your five-star review.

It is fantastic to hear that you had a hassle-free rental with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
1 helpful vote
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I already buy a rental insurance, however, I want to claim back from Green motion Manchester airport customer service staff only tell me give the tyre replacement original bill to him and confirm that ok, their office will pay back to me. Up to now no body reply and follow my case, the rental cover. Com request me give them the rental agreement but Green motion just tell me through online login to download, beside I think my login account is invalid

Date of experience: February 19, 2022
Spain
1 review
0 helpful votes
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Experiencia inmejorable
February 19, 2022

Todo perfecto, coche nuevo, preparado a la llegada caliente, atención clara y rápida

Date of experience: February 19, 2022
GB
1 review
0 helpful votes
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Great customer service
February 19, 2022

Polite, professional and very accommodating staff.

Date of experience: February 19, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Sajad,

Thank you for your five-star review.

We are really pleased to hear that you found our team to be polite, professional and very accommodating.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thailand
1 review
0 helpful votes
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Always satisfied
February 18, 2022

I have used Green Motion on many occasions and is my hire company of choice and I have never received bad service. The young guy I always deal with at Birmingham airport UK is very helpful

Date of experience: February 18, 2022
Natalie F. — GreenMotion Rep
over a year ago

Hi Richard,

Thank you for taking the time to review us.

We are glad to hear that we are your hire company of choice.

We look forward to seeing you again in the future.

Kind regards,

Green Motion International Customer Services.

From the business

  • 0333 888 4000
  • FLORIDA, United Kingdom
  • Founded in 2007
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