GoToGateReviews 2,838

I recently had the unfortunate experience of using Gotogate.com for my travel bookings, and I must say it was nothing short of a nightmare. From the moment I initiated my search to the final confirmation, the entire process was filled with frustration and disappointment. Here are the reasons why I consider Gotogate.com the worst online booking agency:

Unreliable and Inefficient Website: The Gotogate.com website is a complete disaster. It is slow, clunky, and outdated. Basic search functions often failed to deliver accurate results, wasting precious time and effort. Navigating through the site was a nightmare, with constant errors and glitches.

Misleading Prices and Hidden Fees: Gotogate.com lures customers in with seemingly attractive prices, only to hit them with hidden fees and charges during the booking process. The final price ends up being significantly higher than initially advertised, leaving customers feeling deceived and cheated.
Poor Customer Service: Dealing with Gotogate.com's customer service was a nightmare in itself. Their response time was ridiculously slow, often taking days to get a simple query resolved. The representatives were unhelpful, lacking knowledge, and seemed disinterested in providing any genuine assistance. It felt like they were just going through the motions without actually caring about customer satisfaction.

Incompetent Booking Process: Gotogate.com managed to mess up even the most basic aspects of the booking process. Incorrect flight details, mismatched names, and wrong dates were just a few of the errors I encountered. It was as if the company had no regard for accuracy and attention to detail.

No Accountability: When faced with the consequences of their mistakes, Gotogate.com showed no accountability whatsoever. They refused to take responsibility for the errors and placed the blame on the customer or other external factors. It was clear that customer satisfaction was not a priority for them.

Lack of Transparency: Gotogate.com's lack of transparency was evident throughout the entire booking process. They failed to provide clear information about cancellation policies, refund procedures, and other important details. This lack of transparency only added to the overall frustration and disappointment

I bought a flight ticket from gotogate and I was tricked into buying all kinds of protection plans. Gotogate did not refund or offer exchange or a voucher. They just stole my money.

$#*!ing you guys made mistakes and not helping the client. Be responsible and work with the customer dumb company! Never ever use you again u $#*!ing idiot!

Spent 3 days trying to get thru to their Customer Service team in London. A single phone number which is permanently engaged. Never never again will I deal with this company. Ended up ringing the airline direct at $3.00 / minute and spending 22 minutes trying to get help only to be told I had to go back to gate.

If I could give a 0 I definitely would. They don't deserve a single star. I booked with this company to save 12$ when I was searching on google flights, i never had an issue with the companies on google flights before.

So I paid for 1 baggage, for a fee of 50.50$ outbound and paid extra to have window seat. First mistake was that when i received my email confirmation I realized that they charge me 101$ for baggage, wich i never agreed in because on my way back I booked first class with 2 baggages included. I called and I had the worst customer service they are like robots and repeat the exact same speach and bull$#*!. Second, I just got in the plane and my seat was the middle seat… stuck between 2 person.

I just hope I still have my first class on the way back, not suprise if I dont and that they just scammed me again…. RIDICULOUS

Worst service from this website. We booked ticket to chennai to brisbane australia. They have taken money and not issued the ticket. They say to wait for four days to refund the back. Its on urgent basis i booked the tickect and i was not able to book another ticket since they holded my money. Worst service. Please dont ever book through thos gotogate site.

If there is even a lesser star rating, that would be it. Crap. Just total crap! Please to anyone aiming to buy tickets, do not ever do the same mistake I did!

My wife is pregnant and that is the reason why we could not fly. GoToGate was not willing to even offer a fair flight exchange on a different date, or cancel with a portion refund. DO NOT USE THIS COMPANY, they are horrible,

Gotogate changed my departure time without any axplanation. My departure time was at 6.05 pm, but when I tried to check-in, I realized my departure time is already at 6.30 am. Any sms or email with explanation. My plans are ruined, because changing of departure time costs 600$. I strongly do not recommend this company. Also I could not to call or to chat Gotogate, their website doesn't find my reservation already and there's not any contact info((

DO NOT EVER USE THEM.
AVOID AT ALL COST.
So unprofessional, you will never be supported once they receive your money.

BE CAREFUL

I had change in flights, i had to handle by myself, I asked them to handle a refund from airline, they kept wasting my time by saying contact us over the phone as they cannot communicate by email, and they want me to call them an international call, just cause there are other teams in their company handling such situation. I requested several times that I have nothing to do with their internal communication, however, they kept sending the same response and ignoring my feedback, and did not process my refund, and i cannot do it direclty as airline deals only with whom booked the ticket.

This site is a complete scam and will take your money quickly but when it comes to refunding after you cancel a ticket they will string you along for months.

Same as all other reviews, avoid at all costs your refund will never be processed

Customer service took over an hour, putting me on hold every 5 min. No refund, change of flight required a payment higher than the original tocket, around 1000 usd, awful.

From 22-09-22 we are waiting for a refund for two tickets to Miami! The company is doing all in its power to deny our right to receive Tax and gate fees! The are acting as we don't exist and refuse to give us our money back! I urge you to know that, based on our experience we recommend no one should buy tickets from them!

I recently purchased flight tickets from GotoGate and opted to buy their support package for additional assistance. Unfortunately, I was very disappointed with the service I received. Despite being promised full support, I was simply redirected to different teams whenever I attempted to contact them for help. When I tried to cancel my return ticket, which I had been told was possible, I was told that it was not possible and ended up losing a lot of money. Overall, I found GotoGate's customer service to be very poor and unsatisfactory. I would not recommend this company to other travelers.

Terrible service
No understanding from the agents
Flight company was nice and wanted to help but GoToGate blocked them
Please trust me guys: DO NOT EVER use their services. You are better off paying few extra dollars and have an actual good service. This is basically a scam company

Am still waiting for my refund for cancelled flights
The booking was made 02/06/2020 nearly three years ago
I was informed that the flights had been cancelled on 13/08/2020
Do not book with this company they are deceitful unscrupulous lying crooks, they are so bad that their are dedicated social media sites set up to try and help people get their money back

I booked a flight that got cancelled by them. I've never seen a refund despite very actively seeking to get refunded. In my mind, thievery.

Do not trust GOTOGATE