GoToGateReviews 2,834

Although I must start by admitting when buying the tickets from GotoGate I miss typed in passenger details (middle name where surname should be). Having said this I do not feel that the following responses/experience I had to deal with from Gotogate was acceptable:
- Over 40 minutes waiting on the phone line to speak to someone before giving up
- Email was responded to within 24 hours to explain my ticket must be cancelled and there will be no refund
- I was dishonestly informed by GoToGate that it was the airlines who would not allow the tickets to be changed. This was dishonest because I spoke to both KLM and Flybe (the airlines) directly who both informed me that they could happily change the names but it must go through the travel agent with which it was booked aka GoToGate.
- I was called by GoToGate's centre to ask if I should cancel the flight at 4.00am, which is extremely inconsiderate. I understand GoToGate has people working 24/7 but they should really check if someone is likely to be asleep or not The incompetence shown by Gotogate is simply outstanding.
- My colleagues needed to fly over as it was an extremely important meeting we had arranged and we no other method of resolving the issue than cancelling the flight and buying a new ticket for double the original price.
- Following the cancelation I received an even more worrying display of incompetence by receiving an email for a gentleman I do not know to tell him Gotogate have cancelled his flight from Moscow to Stockholm. This was the most shocking part of the whole ordeal (his name and surname was the same as on my cancelled ticket from Amsterdam - Manchester)

It really was an expensive, painful and shocking ordeal for what should be such a simple transaction.

If you are wise you will pay the extra few pounds, euros or dollars and buy direct through the airline to avoid the stuff of nightmares that is Gotogate.

I have booked airticket through GoToGate on 17 may from Dhaka to Newyork Turkish airline with my family member. I showed my daughter full name missing, my daughter full name UMME SADIA TABASSUM, whereas it was written UMME TABASSUM in the booking page. I emailed customer center but they give automatic reply not any solution, Please inform me how to make correction the name.

Charges a lot more than the actual price. I bought 2 flight ticket for my brother and his pal. Both tickets priced at MYR337 at MAS Airlines website and since I cannot book at that time (MAS server went down), I checked out SkyScanner. Gotogate.com offered MYR336 for the tickets. I did not care much about the MYR1 price differences as I just want to book that flights in fear that the seats might sold out. Gotogate.com charged me a total of MYR351.99 according to their claim (I contacted the customer service directly) and total deducted from my account is MYR360.89! I cant be more pissed off than this. Hidden charges is NOT PROPERLY stated during booking process at Gotogate.com. My first and last time using their service. Sucks $#*!.

Had technical problems with their baggage system so my parents had to pay an additional 60 euros for their luggage. No refund offered and appalling service via email and call centre advisors. Don't use!