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From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
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It's maddening how services are unbundled and that even though seat selection is part of the ticket cost, there is no seat available that has a zero cost. I don't want to have to refuse all sorts of additional service, all for an additional fee, before getting my ticket.
It is my first time to use this site. In the process of doing it, I booked and bought unnecessary services. Right after, I tried to remove them such as a seat reservation and flexible ticket, That was so hard. I called them right away and connected to a representative. He transferred my call to another agent. And then, as you know, I am holding a phone and waiting for about an hour and half, waiting until now.
Meanwhile, I am writing this review thinking why this company did not make a section to edit. It only has an upgrade part not the removing part. I checked and marked it because it did not go to the next phase. I found out that is not necessary
You issue me a coupon as I cancell my trip and I bought an insurane but this coupon does not work.It saies "no valid" and you do not help me with that.
THEY CHARGED ME FOR SEATS AND FAST TRACK BUT NEVER GAVE ME THE SERVICE I PAYED FOR, THE AIRLINE DOES NOT RECOGNIZE AND GOTOGATE DOES NOT ANSWER. I GUESS I PAYED 100 BUCKS MORE FOR THE TICKET
Excellent navigation and very easy process to purchase the ticket.
Simple and faster navigation really helps every booking and options also very clear and clear font for every user and friendly
The price changed by $300 over the course of 5 minutes - at checkout
Good so far,can't complain but some commercial adverts keeps on popping up in the process and very disturbing and taking me back several times
Its Ok the way you developed the platform, I have no further opinion
Purchased flight. Confirmed and paid for. Order cancelled next day. It's a sham would never use again!
Smooth reservation process.
A few too many offers for optional services (with extra fees)
Booked 3 seats in a row but not alerted of extra charge at time of seat selection. Was charged $124 per seat and didn't want that charge. Please select my seats for me at no charge. Thank you.
My flight was rescheduled over a month ago. I keep getting emails saying that they are looking into a refund and will get back to me. When? The customer service is terrible. I've gotten the same email 3 times already containing with no actual information. I will never book with Go To Gate again.
Very bad. I was stolen! The site showed me $513 and you charged me $1.130. After chatting with Go to Gate Agent for almost 1 hour you did not refund the full amount.
The best price available. Well, done guys keep it up. You need to be proud of yourselves for the high standard of service provided for the world
Too many steps and choices. It seems like there's too many chances for something to go wrong. I don't like waiting for the process to be completed hours after the payment has been excepted.
Often the best price while keeping a relatively checkout process, and clear information.
Much better than some websites that don't show things like included baggage.
I booked my flight and needed to change it within 2 hours. It was difficult to nagivate and dont know if i got a full refund or not.
Easy to use, appreciate choices that are clearly explained
Ticketing couldn't have been any simpler.
Thank you. Hopefully we will still be welcomed in Norway come June!
Robert
Most agreeable easy to follow lots of choices and clear information
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members