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From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
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Took me 3 tries to get it to go through-kept telling me trip was not available
I was online looking found this website off google flights and they gave me the BEST price and booking was easy definitely recommend them
I used "Go-to-gate" for the first time, it was a,good experience! Recommend the site.
Reserved seat and travel cancellation but did not appear at end
Looked at several options and liked what I saw. Decided to book our flights on exactly what was put out on your website. HOWEVER when I filled out all the information and gave my OK to charge…….suddenly I was told due to high interest in a flight in 5 months I had to pay a extra surcharge on the flight. I booked it, not happy about this….then checked the prices again on my wife's computer AND you're still showing I can book the same trip for the original price! Is this legal?
Excellent. Easy price is great. Will use again I'm not a computer guy very. Easy
It was clear and swift to book an affordable last minute flight. I'm grateful.
I have not received my boarding pass details, 21 hours from flight! You need to sort this out immediately. This is the first time dealing with your company and if I don't have the details sent to me I will make sure I campaign against you.
After agreeing to a price and clicking Book, surprise! Flight cost increased by $68 that you must accept to book, due to "high demand".
Site is very easy to navigate and to understand selections.
Hasta ahora no puedo dar una respuesta porque no he recibido la reservación del boleto
Very good, easy access, easy navigation easy access easy navigation easy navigation easy navigation easy access
Very good, easy navigation. Easy navigation easy navigation easy navigation easy access easy access easy access easy navigation easy access
While booking tickets, the price increased from the agreed price. The site is too complicated and not easy to use. While booking tickets, the price increased from the agreed amount. The site was too complex and not easy to use.
Easy and user friendly to use and i didn't find any lags while using the website.
Very easy to use! Very affordable prices and very good to use for all my vacations
Efficient service, fast processing of payment, convenient
I needed to compare routes and transport between Stornoway and Glasgow. GoToGate made it clear that ferry and bus routes did not work for me and allowed me to make a reservation simply and clearly. It was easier than doing that on the airline's own site.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members