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Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
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Raised the price at the last minute by over $400. It's a shady practice
The confirmation period was bit long and frustrating. Normally it's instant with other airlines I don't understand why it took more than 15 minutes.
I found the best rates on this website after checking out others.
Got best prices on gotogate
Easy to use app especially for pensioner I have used this site previously with no problems.
I paid the extra for the flexi service.
I need to move up my reservation/flight date by a month. Couldn't get a call though from Milawi. No chat option. Airline couldn't help me because you held the ticket. I need the flight in 5 days.
It's available...
My experience was really good. The process was quite simple, it is very user friendly web page, which can be easily navigated!
It was easy to understand and check out. I love everything about go to gate. This is all I know about it Go To Gate.
Excellent, the site is easy to navigate, immediately I go confirmation and was confirmed on the app also, keep it up, this is third time that I'm booking multiple travels
It helped me a lot and helped me with everything and gave me no problems. I also got my tickets here and it was simple no problems easy and gave me the best prices. It is amazing
Their service is terrible. I have been waiting for refund after one of the flights was canceled already two weeks and they can't give me information on what is going on. I just hear that they escalating and that I should wait some time. Already my holiday trip is ruined.
You increased the price $200 between the time that I entered passenger/payment details and the time that I pressed submit, calling it "high demand". This is called scamming customers
Booked me to a completely different location! Refuse to change the mistake when I contacted the customer service!
So far, way better than most South American airline web sites. Everything worked perfectly and you were $200 less than Expedia. Well done!
Easy. Quick and clear. Letterings were large & efficient to read in the different categories. Booking was a breeze.
We made a reservation to travel from US to Stockholm and made purchases for seats and baggage. Unfortunately, we had to cancel our trip due to some conflicts. This was done well within 24 hours.
The customer representative refunded us ticket fare and seat reservation fee but said that baggage fee is not refundable according to airline policy. And that we need to contact Iceland Air for it. So, we agreed to the refund amount (total - baggage - service fee) as we thought we will talk to the airline and sort that out.
When we called the airline, they said they do not see a receipt on their end for baggage and that we should contact Go To Gate. On our second call with Go To Gate, is when we realized that the baggage is being purchased from Go To Gate and is not refundable.
A service fee was charged to process the trip cancellation. Why is baggage fee ($228) not being refunded for a travel that was cancelled within 24 hrs? How is withholding this fee justifiable for a trip not taken? When we were making the reservation on the website, nowhere was it mentioned that the fee is nonrefundable under any circumstance.
Totally disappointed with our experience. We should have read the online reviews beforehand.
I had a very disappointing experience with Go to Gate. I purchased a ticket that included additional baggage, only to be later informed that they couldn't provide the extra baggage due to a technical error. They processed a refund for the baggage only, but since I cannot travel without it, I requested the cancellation of my entire reservation and a full refund. Instead of taking responsibility, their support tried to shift the blame onto the airline to avoid accountability. Despite my follow-up emails, I received no response, and their customer support refused to escalate the issue to a manager or discuss the situation with the airline.
Even after I finished my conversation with support, I received a survey link with options that clearly indicated I did not want to take the survey!
Based on my horrible experience, I would not recommend their service at all.
I purchased a ticket with wrong date. My mistake 100%. However, when I contact GoToGate to make the change within one hour of purchase, I was told that it wasn't possible. I had a pay a fee in order to change or cancel the trip. Other travel sites and airlines allow free change or cancellation within 24 hour period.
I booked the R/T air tickets for both of us from LAX to Paris. The face value of price appeared reasonable, but the purchase of seats is little too costly especially seniors like us as compared to industry standard. So, I ended up paying $312 just to book the seats. I would request you to please reconsider the charges and bring it back to industry standard. (Between $50-$60) The website is however user friendly. Thanks
Good process, but to many options to answer (to accept or to deny).
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members