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GlassesUSA

2.5

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GlassesUSA Reviews Summary

GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.

service
844
value
593
shipping
621
returns
368
quality
507

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14,119 reviews

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Kentucky
1 review
0 helpful votes
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Piss pore quality
January 16, 2024

Delivery too slow. Nose pieces $#*!ed up. Will never use your service again.

Date of experience: January 9, 2024
James S. — GlassesUSA Rep
over a year old

Hi Duane,

We're sorry if the shipping timeline did not meet your expectations. We do offer both expedited and express shipping options for faster delivery on top of our free standard shipping. It is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.

https://support.glassesusa.com/hc/en-us

Our apologies for any inconvenience.

Yours truly,
GlassesUSA.com

Arizona
1 review
0 helpful votes
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Easy
January 9, 2024

Easy and quick, worked well. Would come back again in the future.

Date of experience: January 8, 2024
New Jersey
1 review
0 helpful votes
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Another fantastic pair of glasses
January 8, 2024

I love the selection of frames and how easy it is to get my prescription lenses with all the features I want like transition lenses, anti glare, etc.

Date of experience: January 8, 2024
Georgia
1 review
0 helpful votes
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Worst customer service
January 15, 2024

Very poor customer service and very long and unnecessary ship times with no real expedite option.

Date of experience: January 8, 2024
James S. — GlassesUSA Rep
over a year old

Hi Molly,

We're sorry to hear that the shipping timeline did not meet your expectations. It appears that you had selected express shipping which can take from 3 - 5 business days as stated on our site and at the time of purchase. According to the tracking details, your glasses were delivered within the timeline.

Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.

https://support.glassesusa.com/hc/en-us

Our apologies for any inconvenience and we hope that you are enjoying your new glasses.

Yours truly,
GlassesUSA.com

Ohio
1 review
0 helpful votes
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Great glasses for reading!
January 8, 2024

Your company is fantastic for sturdy reasonably prices glasses, for reading and distance. Your company is much less than fantastic when doing bi-focals...The bi-focal insert bit in the bottom of the glasses is jammed right up against the inside rim of the glasses, on each eye frame. Makes it very hard to use for reading with the bi-focal. If your team can figure out how to make that insert lens move more to the middle of the lens, I would buy every bi-focal from your company and recommend your company to all of my colleagues. Until that issue can get solved though, I can only recommend your glasses for individual reading, or individual distance lenses...

Date of experience: January 8, 2024
California
1 review
0 helpful votes
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I got two pair of glasses, much cheaper than they would have been at my eye dr. the prescription is great. I will have to take both pairs in to be adjusted for fit though, as even though the measurement sizes are the same, one fits tightly and squeezes above my ears and the other is loose and falls off when i lean forward. I know this is adjustable, it's just irritating, and something i don't think can be controlled for in an online order.

Date of experience: January 8, 2024
Arizona
1 review
0 helpful votes
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The shipper tracking number showed the date that GlassesUSA said it shipped the glasses, and the date, 8 days later, that the shipper said it received the glasses, and the date, 3 days later, that the glasses were delivered to me.

Date of experience: January 7, 2024
James S. — GlassesUSA Rep
over a year old

Hi Carl,

We're sorry to hear that you experienced a delivery delay with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.

Our apologies for any inconvenience and we hope that you are enjoying your new glasses.

Yours truly,
GlassesUSA.com

Tennessee
2 reviews
0 helpful votes
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Transparent
January 7, 2024

Progressive lens glasses arrived in good packaging and undamaged. Glasses came with some fitting instructions and other info. After some minor adjustments, glasses are comfortable and I'm able to view as well as if not better than office purchased glasses (with lined bifocal lenses), which were approximately $160 more expensive than the glassesusa specticals. I'm pleased with my purchase through glassesusa and will be using again in the future.

Date of experience: January 7, 2024
New York
1 review
0 helpful votes
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I damaged the first pair I got and only wanted to order a replacement - no changes to style, type of glasses, prescription, etc... it was very difficult to do as it made me run through the entire order process, which I thought was unnecessary since I had already provided all the info needed with my first order.

Date of experience: January 6, 2024
Massachusetts
2 reviews
0 helpful votes
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I am pleasantly surprised that it was so very easy to get prescription glasses online. I am still a little amazed. My prescription was filled perfectly.

Date of experience: January 5, 2024
Texas
1 review
0 helpful votes
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SPAMBLAST
January 12, 2024

Glasses are great however they will blow up your email and text with non stop "sales" afterwards. Every dang day. So you will have to unsubscribe and block as soon as you get your oreder.

Date of experience: January 5, 2024
James S. — GlassesUSA Rep
over a year old

Hi Shawn,

We're glad that you are enjoying your new glasses but sorry for any inconvenience regarding our promotional offers. Subscribing is optional when you have arrived to the shopping cart. Simple unselect the checkbox. Unsubscribing is also available in the link provided in our promotional offers.

Thank you for choosing GlassesUSA.com and our apologies, again, for any inconvenience.

Yours truly,
GlassesUSA.com

New York
1 review
0 helpful votes
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Will buy again
January 5, 2024

Helpful and easy to navigate
A bit of a delay, but got the new glasses

Date of experience: January 5, 2024
Colorado
1 review
0 helpful votes
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Fast, Easy, and lots of Options!
January 5, 2024

Glasses USA is so fast, easy and has lots of options for frames! Also, once I received, I put in a claim with my vision insurance and they reimbursed me for what was covered within a week.

Date of experience: January 5, 2024
California
1 review
0 helpful votes
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Great quality!
January 5, 2024

Quick process and easy to navigate. The quality is exactly what you pay for which is great. And came in it's original case!

Date of experience: January 4, 2024
Arkansas
1 review
0 helpful votes
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Great prices for quality glasses
January 5, 2024

I will probably never buy glasses in a physical store again.

Date of experience: January 4, 2024
Illinois
1 review
0 helpful votes
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No issues
January 4, 2024

I had no issues, prescription was correct and glasses are nice!

Date of experience: January 4, 2024
Maryland
1 review
0 helpful votes
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Very Happy To Get My New Glasses
January 4, 2024

Looking forward to getting my new glasses. My shopping experience was slow but I had a certain discontinued frame design in mind. It made my decision complicated, but in the end I was certain that I picked the right one!

Date of experience: January 3, 2024
Texas
1 review
0 helpful votes
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Great product
January 4, 2024

Easy web site ordering, great selection. It very easy to place my order.

Date of experience: January 3, 2024
Minnesota
1 review
0 helpful votes
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Good it was easy they have a very good verity of different glasses and I like they give you updates

Date of experience: January 3, 2024
Arizona
1 review
0 helpful votes
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January 3, 2024

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Date of experience: January 3, 2024

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.


glassesusa.com
Founded in 2008
New York, NY, United States