On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
Instant Feedback
We monitor reviews for authenticity
It took months and 3 orders to get my order correct.
Was lured in by the 50% new customer coupon after buying from an online competitor for years. At first impressed. I liked the ease of using their website. Great selection. I went thru the entire process and ended up with $700+ Oakley glasses that would cost me about ~60% locally. I tried to use the 50% coupon and of course that didn't happen. I placed the order accidentally thinking that I'd be able to use the 50% coupon code at the end of the order process. It didn't happen. I was given a random $75 coupon or about 10% off vs 50%. I ended up 'chatting' with a BOT for awhile until I dropped a few F Bombs on the bot. Then I was connected to a seemingly polite CS person 'texting / chatting' with me. She offered another $75 off quickly, (interesting). I said NOPE. Rather than her cancelling my order, she sent me a Text Link to do this. Now I have to wait 7-10 Business days for the credit to hit my CC? What the...
I hate that US based companies have NO sense of the Value that REAL customer service associates Create for a company that TAKE phone calls and deal with CUSTOMERS Personally vs a BOT.
Bottom-line is I'm appalled at the owners of Glasses USA for their greed and lack of CS to Gain new business!
Hi,
We’re sorry if you experienced any difficulties while placing your glasses order. Our discount coupons do have limitations and the details are listed. These limitations are based on the frame and the lens package being ordered. Only one discount coupon per order can be applied. The coupon you are referring to is not eligible on premium frames.
The following link contains information on our promotional discount coupons: https://www.glassesusa.com/coupons-and-promotions
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
At GlassesUSA.com, we are committed to ensuring that our customers' needs are being met and offer a Best Price Guarantee. If you have seen the same frame and lenses for a lower price, we will match it and give you an additional 10% off, guaranteed.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
There was only 1 frame. Silver...oval. J was disappointed with that but I picked a pair and timely delivery!
First time and not a big selection on small frame oval lenses
Not bad at all.
The delivery was completed on the date promised
They took almost 3 weeks to get and you only sent 1 of the original lenses with them, I would like to get my second lens that came with the sunglasses
Hi Austin,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We would be happy to assist you with your lens inquiry. Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I wish I had read the reviews first. I have NEVER dealt with such an UNETHICAL company and the "customer service" people they have working there. They gave me a complete run around to try to secure my money as a store credit yet wouldn't let me purchase the glasses I asked for. There is literally no one that can help. I spoke to 5 different people and each had something different to say. But only ONE PERSON COULD TAKE MY ORDER. VIOLET LEE? VIOLET LEE is the ONLY PERSON THAT COULD TAKE MY ORDER YET SHE HASN"T BEEN THERE IN OVER A WEEK TO TAKE MY CALLS OR ANSWER ONE OF MY 6 EMAILS? And when i spoke to VIOLET LEE's SUPERVISOR -MIKE - HE HUNG UP ON ME... The supervisior that should have fixed the mistake YOU ALL MADE... hung up on ME? Yall are sick. I want my money back and I hope you all get the karma you deserve for being lyers. Sick Sick people.
Hi Angela,
We’re sorry to hear that you experienced difficulties and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
It appears that you received a store credit for the cancellation of your order. The frame that you had requested for the new order was considerably more expensive than your original order. Your refund request has been received and will be issued shortly.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
At first I received the glasses I was very happy with it, but after a month I saw that it is made of very poor quality, and you should replace it, they make it very difficult for you, so I do not recommend buying from them
Hi Jacob,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
It appears that our Customer Care Team was accommodating with the issue you had with returning the glasses.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Amazing how easily you can order glasses from GlassesUSA via internet. This is my second pair in 4 years. Both worked very well and my first pair lasted a long time.
I love Glasses USA and have used their service for a number of years. Prior to this order I have never had a problem. My new prescription sunglasses arrive as stated, on time. Unfortunately the glass case they come with had been mauled in some fashion during transportation. They were shipped in a plastic envelope thus leaving them at the mercy of the transit. The case, even though it is a hard case, was crushed and no longer closes as it once did. Fortunately, because the case is so hard, the glasses didn't sustain any injury or damage, they are fine. I tried them on, inspected them for any damage and found none. The reason for mentioning the damage to the glass case is for the purposes of providing feed back to the company. This will not deter me for future purchases.
Easy. Efficient and quick! I couldn't be more happier w my progressive lenses, photogrey, safety goggles.
Very fast delivery n great product. Will order another pair
I ordered 2 pair of glasses the last week of November and the site says 3-4 days for production and 7-10 for delivery. When I check order status it says there has been an unexpected delay and gives no additional information. I have tried chatting and calling and it is impossible to speak to a real person. The chat bot just tells you someone will email you within 2 days, but that does not happen. I have no eta for my glasses and it has been more than 4 weeks with no way to speak to someone to find out what the hold up is and when I can expect them to arrive. And yes, I was charged the day I ordered!
Hi Heidi,
We're sorry to hear that your order was delayed and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Your order is nearing completion and will be shipped within two business days. To get your glasses to you as quickly as possible, we will send them by expedited shipping.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
It took eleven days from order to delivery to receive the glasses. The shopping experience was easy.
Streamlined experience w/ plenty of choices. Glasses did not require adjustment after using tool on website.
Ordered glasses for a disabled family member; status indicated that it was stuck in production after 10 days. Contacted their customer service reps after struggling with their annoying AI bot interface each week for the next 3 weeks. Could not get anyone on the phone. Was promised action, acceleration and delivery via text each time. All lies. Canceled the order after waiting a month and receiving nothing. Spend your money elsewhere. This company is a clown car.
Hi Richard,
We are sorry to hear you experienced difficulties with the order that you had placed and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
I order PRESCRIPTION SUN GLASSES, but the glasses i got are not prescription. Very disappointed. I am making an exchange now.
Hi Shayan,
We’re sorry to hear that you experienced difficulties with your glasses. It appears that you had selected non-prescription lenses when placing your order. The order confirmation you received will verify the lens selection. Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If your require any assistance, you can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Worked great. It took me through the whole process and was much easier than I thought it would be.
Customer service with Glasses USA is a joke. It's all digital you can't actually talk to anyone. Also they say 3 days for production I'm in day 9 and still nothing and I paid for expedited shipping. Won't order from them again if my glasses ever show up.
Hi Kassie,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Your glasses are in transit and en route to you with an estimated delivery date of Jan. 2. The tracking details are available at the following link: https://www.glassesusa.com/tracking/search/
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
I ordered progressive's lenses I got bifocal, I got sunglasses instead of glasses
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dana,
We’re sorry to hear that you experienced difficulties with your glasses orders. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We'e glad that we could resolve the issues and get your new glasses to you.
Our apologies for any inconvenience and hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com