GlassesUSAReviews 3,816

Ordered glasses that were supposed to go from clear to sunglasses in sunlight ($59 option) - received regular glasses, multiple attempts to address the issue with Glasses USA were ignored by them. I would not use them again ever under any circumstances. Their customer service is terrible.

I ordered a pair of glasses and after two weeks they came the wrong prescription. I called and the man i spoke to was very rude and acted like I was a huge inconvenience. He wouldn't help me, just told me to email the returns department. I had to wait 4 days for someone in the returns department to email me just saying to return the glasses. I wanted an exchange! Not a return! I still need glasses! I tried going on their facebook to tell them about it, I do this sometimes as a last resort. Usually that gets someone's attention and they can escalate my problem and i can get better help. I posted a reply to someone's comment advising them to use a different company, because glassesUSA has an F rating on the BBB, they got my prescription wrong and were rude about it. GlassesUSA not only ignored my concerns but called me a liar!
" Please note however that their comments are not accurate. We advise you to checkout Biz Rate which is based on thousands of customers who have actually purchased glasses with us... we apologize that you had to be exposed to the viciousness of those people. You can however rest assured that their opinion does in no way reflect our actual practice standards. (We would not really be in business anymore if it did. :)) "
They tried to say I didn't "actually" purchase glasses with them. My bank statement says otherwise!
I believe they are still in business because they remove negative reviews wherever they can. Someone else had posted about their poor customer service experience on their facebook as well that morning, a few hours later it was gone, leaving only the positive ones.

They are incompetent. They say one thing and do another. I asked if they could replace lenses on glasses I had just ordered from them, sine I didn't like the blue blocker coating. They said "sure! Just send them in and we will replace the lenses for you. It will be easy" 3 weeks later after I sent my glasses in, they said they no longer make my frame and I'd have to pick another one. I have spent 1 month trying to get my money back because the card I used isn't valid anymore. They said they could refund to a PayPal account, then they said they couldn't. Go elsewhere!

Ordered prescription sunglasses and paid for them, received email telling me they couldn't make the glasses I ordered. Cancelled the order, received a call offering a discount if I reselected. I did, only to have them tell me they couldn't make those either. After cancelling a second time I made multiple calls to track down my refunds (Used two cards for the purchase). Finally told to wait 2 weeks. After two weeks I got one refund. Still waiting for the other. These people are clueless. You DO NOT want to do business with them.

DO NOT order from this company! To cancel or return orders are a nightmare. I cancelled an order within 24 hours because my prescription was incorrect. I told them NOT to process the order. On the phone I was told to expect my refund within days. I filled out the necessary on line paper work they require. I even received an email confirming the cancellation. I did not receive my refund. Instead, they processed the order, INSISTED on shipping it in order to get a refund. At the time of delivery, I was then to do all the on line paper work AGAIN, plus go to the effort of returning the glasses. They are slick and only interested in making sales. I believe they make cancellations and refunds so problematic that customers will give up and pay up. DO NOT TRUST TRUST THEM!

I have called and written NUMEROUS times, given them my order number verbally and in writing. Called again yesterday. Their associate told me their policy is to ship the glasses - even though I had cancelled the order within hours after placing it. Once the glasses are received, fill out their form (which I did right after cancelling the order). They are the MOST deceptive company I have ever encountered - one stall tactic after another - one dishonest assurance after another. Still NO refund. Their employees all say the same thing - scripted responses but NO resolution.