GlassesUSAReviews 3,816

I ordered a pair of glasses on their website. Credit card gets charged. Never receive any confirmation email following the purchase. I email them several times about the purchase, and several days later someone sends me the tracking # to my purchase. Ok. When the package finally comes (I kid you not), I find an empty case with NO glasses inside. Annoyed, I contact the customer service about this and request a refund. They tell me that they don't offer refunds and cite one of their "terms and conditions" that states something like: 'we are not responsible for your product after it ships'.

I have never had a worse experience with any vendor/retailer in my life. Every interaction I had with them throughout the last couple weeks has been negative. The customer service is horrid. This is a borderline scam operation. Please save yourself the hassle and STAY AWAY from these crooks. I do not know how they are still in business.

I ordered two pairs of glasses a month ago and have yet to receive either pair. Each week for 4 weeks I emailed them asking what the hold up was and each week I got this response: "Unfortunately, we found something wrong with the pair you ordered which has resulted in the following delay. Dont worry, were already crafting another pair for you as we speak and it should take no more than 4 business days and then it will be shipped out." Obviously it is a lie, or I would have received them by now. I then requested a refund and still haven't received it. This is the worst company ever.

The first pair of glasses I ordered were okay. I got an email that the money was taken out of my account but never received a confirmation or any other update about my glasses. I emailed CS to make sure everything was okay. It took 5 back and forth emails for them to tell me they have my order. Emailing them was awful. They clearly do not want to help and do the bare minimum, it was so frustrating! The format is sloppy and you have to find were the CS person replied to. It was just very sloppy and embarrassing for their company. Anyways, I get my glasses in a timely manner. Cool. I was just hoping I wouldn't have to deal with their customer support.

Come to find out, I need to return my glasses. It took me over 2 weeks to get the return shipping label. My emails went unanswered or just with a a generic message. I had to call and tell them that if they didn't refund my money and give me the shipping label I would just have the financial institution take the charge off. Such. A. Pain.

Second pair of glasses was ordered 6/16/17. It is 7/17/17 and I still have not received my glasses or have had any communication about this.

Seriously. Go somewhere else. The price isn't worth the people and the hassle you have to deal with.

GlassesUSA.com was contracted to prepare a pair of multi-focal lenses in a wireless frame. The original order was botched with one lens misattached to the frame in a manner that altered the prescription. I chose to have a replacment produced and sent original glasses back. It took 2 weeks for replacements to begin being processed, after multiple calls and emails, and then the item, which shipped from Thailand, was not delivered as claimed by UPS. I asked for a refund and "customer service" balked at returning my money after almost 60 days and no glasses. GlassesUSA is a fraudlent company and NO ONE should waste time and money with them!

Quite simply, the glasses did not work out and I received an RMA number to return. I returned the glasses on June 2nd and they received them on June 6th. I only wanted a store credit and NOT a full refund! I am still waiting for the credit so I can buy another pair. I have sent numerous e-mails to find out when I will get my store credit and they just keep sending me e-mails that they will have a "vision care specialist" contact me. It is now June 16th and once again it is handed off to a specialist. Also I was on the website and selected the "chat" feature to hopefully speak with someone but it was just another area to "leave" a message for someone to contact me! I will NEVER do business with GlassesUSA again and I will tell anyone and everyone to STAY AWAY!

This company does not provide any real customer service. I placed an order for 2 pairs of prescription sun glasses. Due to the long delay in processing, I had to upgrade shipping for a pending trip. They only sent 1 pair. For an entire month, I went back and forth via email and phone trying to cancel and obtain a refund for the pair not sent. For the first few weeks, they claimed it was on the way, and I would have to wait and return for a refund. Then I got two phone calls from a rep with half a brain who stated he would send the issue off to shipping.? Still no confirmation or refund. Then, in an ah ha moment, I remembered that I used Paypal. It was only after paypal got involved that they confirmed the glasses had never been shipped. The company told me to close the dispute before they could give me a refund. When I attempted to do this, I got an automated warning that if the case was closed - no further dispute was possible for this item. I sent another message via paypal that I could not close the dispute until I received a refund. No response. Now - I have escalated the dispute. It's in Paypals hands now. And I believe it is the only way this will ever get resolved. It isn't even the money - its the flagrant incompetence and arrogance of using stall tactics at every turn. I guess some just give up over time in total frustration. DON'T BUY FROM THIS COMPANY.

I got these glasses for 26.00 (i used a promo code)
I was skeptical after all the bad reviews but I was like whatever, its only 26.00 right.

I got my glasses (2 weeks after i ordered) today, and they are great. I bought them as a back up pair (i usually wear contacts, but sometimes my eyes get allergies and contacts irritate them bad). I like them so much I am about to order an off the wall patterned pair just for fun.

I feel sorry for everyone who had a negative experience because my glasses are bomb.

Beware this company - It's going on week 3 waiting on my 1.25 reader glasses and they still haven't been shipped. I asked 5 days ago to cancel the order, only to be told I could not cancel. According to the description on the website, my glasses were to take 3 days. I can't get a timely response from customer service. Some responses taking 3 business days. And their BBB rating is an F with 196 complaints. I should have researched better before ordering. Order #******* placed on May 15,2017