GlassesUSAReviews 3,816

The prescription was accurate and service excellent

It was fine except for check out, discount codes don't work( extra 10)
Tried to call to get clarification... You customer care his horrible!
Prompts are confusing and not clear too much of a mission

It took way too long to receive the order and once I finally got them, I was very disappointed.
They were flimsy and cheap feeling.

Easy navigation and good selection. I have always ordered glasses from stores and even after insurance ended up paying hundreds of dollars. Not anymore! I was a little worried but absolutely loved the easy process and the 14 days return policy no questions was what made me comfortable and I'm glad I got awesome pair of glasses along with prescription sunglasses and saved over 70% in value.

Fair price but took longer to receive than anticipated.

Great frame, love the color and the fit is perfect. Loved it so much that I Ordered 2 more pairs last week.

Thank you. Great expeence with CUstomer service. My order not received and they processed a new order within 7 days

The website was easy to use— the coupons and savings is hard to follow/ use. Overall the quality of the product and the cost is great! I love being able to see and look fashionable.

3 times I have had to reorder a pair of reading glasses and they are still wrong. They just keep remaking the wrong pair. I have told them over and over the script is wrong, this is what it needs to be and they make the same script that was wrong. It is on my account with the correct script. Now they want to give me a store credit. I do not want to do business with a company that apparently does not understand English. I have explained this issue in detail to 4 agents and they still cannot get it right

4th time I have ordered - great products and service!

Your site is easy to use, and your frame selection is huge. The price is great.

In subscriber for my glasses, it was a simple assaying. Hello, thank you for the stylish glasses. I was able to pick from and give you my prescription in Walla. Here they are beautiful stylish glasses. Very simple to get them. I will get some more thank you

Yes I will order again I really liked my glasses and I could see way better now with them thank you.

Website was easy to navigate and there was a good selection of products

I am beyond furious with this company. I have been told repeatedly that I would be updated on the status of the order I should have received last week (according to their own timeline) - I have yet to receive an update. I have to use the useless chat feature because they have made it impossible to reach a human on their phone line. NONE of the customer representatives were able to assist in any real way and simply provide the pat answers at every turn. They've "escalated" my issue repeatedly and forwarded it for an actual phone call yet nothing has actually happened. Meanwhile, I can't even demand a refund because I used my HSA account and will lose the entire payment due to the end of year timing. NEVER do business with these people if you expect to actually receive customer service of any kind (or your order!).

The worst customer service experience in many years

The promises offered on GlassesUSA are absolute lies. In trying to add Transition type lenses to an order yesterday I ended up being bombarded in chats resulting in 6 pages of transcripts with 3 representatives begging me to have patience. Unfulfilled promises that a telephone call within 24 hours from a rep would gladly handle my concerns, they asked that I keep my phone line open in anticipation of these calls that never came. Expect to see this exact review on as many sites as possible to warn others about this unscrupulous company.