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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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Very easy and very quick turnaround time. Easy to navigate website and so simple to select an option. This is my second time getting glasses here and will always come back and recommend to my family and friends.
Many frames to choose from. Fast shipping. Prices seemed good. Really nice styles and name brands.
The style selection is excellent. The rx and measurements were spot on, I could see well but the anti reflective coating was terrible. Ghost images made them useless for night driving, and irritating even with indoor lighting! The progressive design was tolerable.
You advertise so many great deals but then they don't apply to anything. Frustrating. Your virtual try on is intrusive and needlessly stores my data. Didn't ask for my PD values! Huh? NO ONE AVAILABLE TO TALK TO UNLESS YOU CHOOSE NEW ORDER.
You advertise so many great deals but then they don't apply to anything. Frustrating.
Everything I ordered here does not fit properly. Also 2 days after I ordered something it went on sale making me feel like an idiot. Major quality issues
Hi C G.,
We're sorry to hear that you experienced difficulties with the size of the frames you had ordered. We have the Find My Size option to enter your frame measurements to see which overall size would be the best fit for you. We also have a Custom filtering option under Size that allows you to search based on the lens and temple/arm measurements.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any assistance, our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
The virtual try on helped me pick my glasses. Then I just needed to enter my prescription and finalized the order.
I had never bought glasses online before but am so glad I did! The live try-on feature of the website helped me to imagine what the glasses would look like on me, and having all the measurements for frame sizes easily available helped too.
I have used GlassesUSA to fill my prescription glasses and have purchased 6 pairs of glasses. In the past, I have not had a problem, but on my last order the glasses were lost in shipping. I am very disappointed to report that if something does go wrong with your order, you are just out of luck. There are no agents to answer a call, just a chat bot that will not help solve your problem. The best the bot could do was say someone would contact me in 2 business days. That never happened. Email goes to an unanswered email account, which they reply back to you and tell you it is not monitored. Based on my experience, I would avoid doing business with them as they will not be there to help if something goes wrong. I am working with my credit card company to have the charges reversed as the company is not reachable
Hi Thomas,
We’re sorry to hear that you experienced delivery difficulties with your glasses order and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible. We have received your delivery inquiry request and are reviewing the status of the order. We will update you promptly.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Uploading my prescription made ordering glasses easy, and being able to filter styles and sizes help narrow down the options, allowing me to find the right glasses for me.
I ordered my glasses on Dec 7 asked for the express and I have yet to receive my glasses while they did refund me my shipping money I've been waiting still for my glasses and I've yet to get them
Hi Kaela,
We're sorry to hear that the shipping timeline did not meet your expectations. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
It appears that your glasses were delivered on Dec. 18 and we hope that you are enjoying them.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
No other place offers such a reliable and quality selection. But the service you receive when things fo wrong is atrocious
Hi,
We’re sorry to hear that you experienced difficulties and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Please let us know how we can be of any assistance by contacting our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Was shipped in a FEDEX envelope without packing or box. Both lenses had been popped out and the frames scratched due to the poor packaging. When I emailed the listed email on the site I got a response that the emails "Please be aware that this email inbox is not actively monitored." and was directed to a Chat bot that can not respond on my issues. Very disappointed after always having previously been happy.
Hi,
We’re sorry to hear that you experienced delivery difficulties with your glasses order and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any assistance, we would be happy to help.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I have bought 2 pair of glasses from GlassesUSA before and been satisfied. This pair is the only time I have had a problem but I feel helpless trying to fix it. Glasses have been stuck in production for almost a week and a half when its supposed to be 3 or less days and I haven't found a way to talk to real person.
Hi Tristan,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Your glasses are nearing completion and will be shipped shortly.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
It's nearly impossible to talk to a human! My shipping is completely outside the time frame, and they use DHL! There are zero, I repeat ZERO humans on the phone. It only loops you around and tells you to go online. The online chat bot tells you to talk to the robot THREE times before it actually allows you to talk to a person. The person was just a robot too! Scripted responses and links to more paperwork to cancel and get a refund. My experience couldn't be worse.
Tl;dr- don't buy from this place thinking the shipping will be better domestically. Ironically the Chinese glasses are WAY FASTER, and the exact same quality.
Hi Tate,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Your glasses are in transit and en route to you with an estimated delivery date of Dec. 21. Tracking information is available at the following link: https://www.glassesusa.com/tracking/search/
Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
It appears that production and scheduled delivery is within the timeline.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I received my order but the glasses was not in the envelope there was nothing in the envelope I tried to notify the company but that was a joke everything is thru a chat I could not make them understand nothing was in the envelope at all so I disputed the charge with PayPal they just informed me that they denied my request because the package was delivered to me! Yes it was delivered but there was nothing in the package! So please beware because when there is a problem like I had they won't stand behind there product or service. I would never ever recommend this company to anyone ever!
Hi Jolene,
We're sorry to hear that you experienced a delivery issue with your order. It appears that you had you disputed the charge before we could resolve the issue. The issue has yet to be resolved by PayPal. Once we have received an update, the issue will be resolved in your best interest.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Been a customer for about 2 years. Crushed a 370.00 pair of Rx Ray Bans. I had the "enhanced" warranty for 34.00 when purchased. Contacted the company- they charged me only 35.00 for a deductible. AND FULLY and respectfully sent me a brand new identical pair!
Ordered in Mid November, did not receive until Mid December. Called customer service, Company contracts with a phone service in India at the start of December, I was told that the issue would be escalated and I would get expedited shipping. None of this happend, I received my glasses 2 weeks later. The call center is a joke, there is no way to talk to anyone that can do anything, it is just sad when a company trades good customer service just to make an extra buck. Very poor customer service.
Hi Kristofer,
We're sorry that our production and shipping timeline did not meet your expectations. While we did send your glasses by expedited shipping, we know you are disappointed, and for that, we do apologize.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I have ordered from GlassesUSA twice because they offer affordable options for glasses and contacts. The website is easy to order from and the virtual try on feature is great. Although, my most recent pair of glasses get very smudgey quite fast and already have a crack in the corner of the lenses since two weeks of wearing them. This time I spent more on the recommended lenses for my prescription, but I wish I went with the basic lenses because they lasted me longer than these have.
Perfect fit at a very reasonable price, well pleased
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anthony,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our discount coupons do have limitations and the details are listed. These limitations are based on the frame and the lens package being ordered. Only one discount coupon per order can be applied. The following link contains detailed information on our promotional discount coupons: https://www.glassesusa.com/coupons-and-promotions
We're glad that our Customer Care Team was helpful and apologize for any inconvenience.
Yours truly,
GlassesUSA.com