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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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On 21 November I ordered glasses from this place and canceled on the 30th. I was supposed to receive a refund in 5 to 10 business days. It's December 14th and no refund. Customer service is all BOTS so no help there. I have no idea if I I'll ever see a refund. I'll be out about $270. Stay away from this company.
So I ordered glasses from glasses usa on 3 Nov on the 20th I attempted to contact them because, according to their records, my glasses were still in production. After dealing with automated customer service and not getting any acceptable service I decided to cancel. On the 21st a live rep from glassesusa called and asked for a second chance and like a fool I decided to give them one. I reordered on the 21st and was assured that the glasses would be in the mail in 6 business days. Taking Thanksgiving into consideration I figured the glasses should be out for delivery on the 30th. I checked their website, my glasses were still in production. I called. Again, the automated service giving the same info as the first time around. I canceled the glasses. Drove to America's Best and ordered my glasses, which is what I should have done in the first place. It was sooo much easier and $30.00 cheaper
Too. I am done with online glasses. From now on its brick and mortar.
Happy with my new glasses. They look nice and the progressive lens is great.
They are as bad as it gets. The absolute worst absolutely zero customer service. They took money out won't return it. If you accidentally make a purchase with them call your bank and report it as fraud as quickly as possible. That's the most effective way to keep them from stealing from you.
Hi Richard,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
It appears that the contact lenses that you ordered did not match the product on your prescription. As per current eyewear regulations, no retailer is able to provide you with a product that you are not prescribed.
At GlassesUSA.com, a global company with facilities worldwide, we are committed to ensuring that our customers’ needs are being met. We have received your cancellation request for the order and your refund is processing. The refund confirmation will be sent to you.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Best quality product of the four I have ordered. I think it was the polycarbonate lenses that made the difference although this is a more expensive option. The only issue was the DHL Shipper. Even though Mobleton GA is right next door, it took over 10 days to reach me. I had the same issue with the other three pairs.
Very simple process. Style and fit was very good. Prescription was very accurate.
I ordered a pair of prescription eye glasses and sun glasses. I also paid for expedited shipping.I received an email stating my order has been shipped. It is December 8 and I still have yet to receive my order nor can I track my order. When I try to contact customer service all that is available is an AI robot via chat that repeats the same info. Save your money and go else where. This place is a scam!
Hi Valerie,
Your order is in transit and en route to you with an estimated delivery date of Dec. 11. The tracking details are available at the following link: https://www.glassesusa.com/tracking/search/
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
First set of glasses I got fit great but I couldn't see quite as well for reading as my current glasses. I requested an exchange and that time sent an exact prescription from a recent eye exam. It seemed to take a long time to get the second pair, and there is no way they could have used my prescription to make them because I couldn't see anything with them. I processed yet another exchange and had a very hard time getting the store credit to work trying to order the next pair. Very disappointed so far. I just successfully used the store credit to order, and am so hopeful this third pair is usable. I love the style of the glasses and the fit but I have to be able to see with them!
Update: Received glasses and they were about like original pair. Great fit and see fine except for fine detail up close.
Hi Katheryn,
We’re sorry to hear that you experienced difficulties with your glasses. It appears that you had selected computer distance progressive lenses on the original order which would explain the issues you encountered. The exchange order was placed for reading glasses as per your request to our Customer Care Team.
Your new order is in production with standard progressive lenses and we will keep you updated throughout the process. To get your glasses to you as quickly as possible, we will send them by expedited shipping.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I would never order from this company again. As a first time customer, I placed an order for glasses that had three upgrades (the standard lens package, hydrophoic lenses and the blue light lenses) and after using a discount code (Save50) the purchase should have only cost me $100. However, GlassesUSA did not give me one of the upgrades (blue light lenses) that I was supposed to receive and charged me $121 omitting the $50 discount that I was suppose to receive based on the online order. When I contacted Customer Service, they made me pay an additional $29 for the blue light lenses upgrade and said it would take 7-10 business days for me to receive a $50 credit that I was suppose to receive to begin with. It took me going through the chat and calling the customer service line to get a resolution, that I am not certain will be correct. I have informed the agent that assisted me that if I do not receive email confirmation of the $50 rebate within 72 hours, I will be filing a complaint with the Better Business Bureau. As a first time customer, I am very unhappy with the service that I received and will not be a repeat customer in the future!
Hi Rebecca,
We're sorry to hear that you encountered difficulties while placing your order. Our discount coupons do have limitations and the details are listed. These limitations are based on the frame and the lens package being ordered. Only one discount coupon per order can be applied. It appears that you did not apply a discount coupon nor select blue light lenses on the original order. Meanwhile, your order has been updated to include the blue light lenses and the discount coupon has been retroactively applied. A refund will be issued and the refund confirmation will be sent to you.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
Amelia Nettle are the best fit size and color I ever found on Glasses USA! I have been a customer for many years and after purchasing several pairs I finally found the perfect pair! They are so comfortable it's like wearing nothing! Customer service is the best!
I received a pair of glasses that weren't functional (too small) for progressive lenses. Impossible to speak to a human being and the returns process never sent the response it claimed it would.
Hi Donovan,
We’re sorry to hear that you experienced difficulties with your glasses and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
The frame you selected was eligible for progressive lenses. We have the Find My Size option to enter your frame measurements to see which overall size would be the best fit for you. We also have a Custom filtering option under Size that allows you to search based on the lens and temple/arm measurements.
The returns form can be filled out from the following link: https://www.glassesusa.com/rma
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
It shouldn't take 1-2 days for you to pick up a phone and call my doctor for rx verification. Its not worth the $10 savings go elsewhere.
Hi Baron,
We're sorry if the verification timeline did not meet your expectations. Our apologies for any inconvenience and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
I have long been a customer of GlassesUSA, and I have recommended their products to many. I'm so sad to say that I will no longer be doing either of those things. My family never received our glasses. UPS informed GlassesUSA that our merchandise was stolen in transit, and customer service was indifferent to the issue. I struggled to reach anyone, and whenever I did, I was told not to worry because someone from the "delivery department" would contact me "soon." I waited three weeks and contacted customer service for updates throughout. On my last attempt, the agent prematurely disconnected when I asked for more specific contact information. I was distraught. I opened an investigation with my bank because I was out nearly $250. Still, no response or apology from GlassesUSA. I ordered November 4th, 2023.
Hi Ariana,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
It appears that a replacement order is in production. The order confirmation has been sent to you.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I can appreciate the automation in the chat and standard emails but any follow up is impossible to get ahold of anyone. The glasses I wanted were out of stock, I had no idea if they were back in production or not.
Hi Matthew,
We're sorry to hear that you experienced difficulties and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Quick easy way to order glasses that are affordable.
The website had the exact glasses I was looking for, and they were on sale for a great price. The website is super easy to use, and my glasses came in really quickly. I am overall super happy with GlassesUSA and will order every pair of glasses from them in the future. Thanks.
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Pamela,
We’re sorry to hear that you experienced difficulties and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Your refund has been issued and the refund confirmation was sent to you. Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com