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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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I was excited to get the second batch of 2 glasses I ordered, but when I took them out of the case, they were obliviously not my prescription. The lenses were much too thick, single vision, and nowhere near my prescription, so obviously some orders were mixed up. I arranged to return them within an hour, an easy process, but still very disappointed. I had to take a selfie to see how they looked because I couldn't see myself in a mirror. My first two pair were no problem, so they had the right numbers. We'll see how the reorder goes.
Try on online doesn't always work well
Avoid! Customer service isn't bad, it doesn't exist. No online help, can't call and they won't return emails. Use FramesDirect or something.
Hi Sean,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Your glasses are in production and we will keep you updated throughout the process.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
Glassesusa.com is a very good company. I would recommend it highly. Where I live we don't get mail delivered to our home address, we have to go to the Post office. Even though glasses usa.com only had my physical address, I received my glasses at the post office.(Awesome). The glasses are really good quality. They come with a case and a cleaning cloth. I will definitely recommend this company to anyone looking for glasses.
I had ordered glasses (two separate orders) from this company prior and somehow, they managed to screw up one of my orders and this was after sending them the prescriptions twice as they requested! After receiving one order, I cancelled the order eventually after they couldn't get it right. Had to go back to them again, (unfortunately), because I lost the pair I got from them. I didn't want to, but had NO choice because they had the prescription and told them EXACTLY that I needed another pair identical to the pair I had ordered. I had to hunt the original order number and give it to them and ordered the pair.
I placed the order and asked (and paid) for the order to be expedited. This was on Mon 11/13 and checked status on the order seeing it had gone into production on Tues 11/14. I then checked back at the end of the week to check status on order and was told by a chat agent that they had NO update on the order. That the order would be escalated to the order dept to check status and that I would be notified of status... never heard from anyone on this, so I contacted them again today (a week later) and STILL no status on the order with them giving me the same response! To me, it seems like "the left hand doesn't know what the right hand is doing" with this company! I would NOT recommend them to anyone!
Been trying to get a renewed prescription filled for almost a month and it seems " the left hand doesn't know what the right hand is doing"! I have submitted my replacement prescriptions at least 3 times and every time I reach back to them for status on my so-called order, it's like starting over again in their chat box as if they don't know what is going on... very frustrating... next time, and if there is a next time, I will order the glasses locally where I know I won't have this issue... they cost a little more, but believe me, it will be well worth than having to deal with a mail order company!
I bought Oakley prescription glasses and gave them the frame size. The lenses are perfect but the frames are not even close and the details of the frame size are not recorded on the order. Very disappointed as I have many Oakley sunglasses that I bought off the shelf that fit fine.
Hi Eric,
We're sorry to hear that you've experienced dfficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I ordered glasses skeptically based on the cheap price and easy ordering. The glasses are top grade and my precise prescription. I saved hundreds of dollars and ordered an extra pair.
Haven't seen the glasses, shipping is terrible,and getting answers even worse,I wish I never tried these guys,stay away
Hi Lola,
We’re sorry that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
Your glasses are in transit and en route to you. The estimated delvery date appears to be within the timeline. We have sent you the tracking details.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
Ordered new glasses, sent wrong glasses. Returned for refund. Promised right order. Now 30 days and never came. Want another 2 weeks. Can't talk to anyone. Hours dead end phone, promised sms links never sent. Chat drops you while typing. Live help is no help just empty promises & delay tactics. Refunds take another 10-14 days.
Hi Glenn,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
If you would like to cancel your order, please check the following link: https://www.glassesusa.com/rma
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I was sent tracking for my order and all tracking stopped. You can't talk to a person it's automated. No one gets back to you. They take your money though. I have recommended to family members because ordering was so easy. I told everyone not to bother. The only reason they got 1 star is ordering was east.
Hi Donna,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We are reviewing the delivery status of your order and will update as quickly as possible.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
My overall experience with this company has been unsatisfactory. The customer service, including the live chat, and website functionality fell short of expectations. The most recent issue with an incorrect order of prescription Prada sunglasses, after a significant wait, only added to the disappointment. I would not patronize this business again and would advise others to seek alternative providers.
Hi Rishi,
We’re sorry that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
According to the tracking details, your glasses were produced and delivered well within the timeline. Meanwhile, we are sorry for any difficulties that you experienced and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
Very simple and straightforward ordering process and delivery was on time. Great communication throughout the process.
I received the glasses just fine and on time however I didn't open them right away and when I did, I found there wasn't any magnification (just readers). By this time my 30 days was past. So I have glasses that are useless. I get it.
It is impossible to get a response over assistance from a live person. Their email box responds as not monitored, and their phone system does not allow an option to talk to a representative.
I had an urgent need and cannot get a hold of anybody. The service lovers are unacceptable given the amount of money you spend for prescription glasses.
Hi Melanie,
We're sorry to hear that you experienced difficulties and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Your glasses are in transit and en route to you. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Please allow up to two business days for the tracking details to update. The tracking details are available at the following link:
https://www.glassesusa.com/tracking/search/
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I have purchased glasses before. Glasses USA site provides many good choices and is fairly easy to use. However, I did have some difficulty figuring out how to use my previously uploaded photo. At one point I accidentally clicked on a models photo and for the longest time I could not get my photo back. Once I got it back, it was easy to look at all the choices and make my decision and fill my order. One thing I would do different given the choice would be shipping. The standard shipping used Easy Post and it took too many days to get to me. My other glasses were broken and I was anxious to get the new pair and next time I would pay more for expedited shipping.
I had progressive lenses made and they were incorrect. I tried to take a little longer to adjust to the new glasses because I was also trying contact lenses with my eye doctor. Now, it is past their refund/return date and there is NO way to reach someone in person. Either on the phone or in chat. It is all created to keep them making money and keep the unsatisfied customers away from them. I am out over $300 and now must go elsewhere to get the right prescription. The current one was so bad that I almost passed out at work, and have strained my eyes so badly I need a new prescription. Thanks for nothing!
I paid extra for express shipping. Glasses shipped October 26th received November 3rd. They ship with DSL. Not express
Hi,
We're sorry that the shipping timeline did not meet your expectations. Your glasses were shipped by express. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
I really love the "try on" option. It made finding a great pair of glasses really easy, and I didn't have to make an appointment and drive to it.
I had an earlier prescription from a year back and I noticed that I needed new glasses. I've ordered from Glasses USA before and they never dissapoint with quick quality product with shipping.
Save yourself the aggravation
After much consideration, placed order for everyday and prescription sunglasses. Placed order day 1, day 3 stated in production allow 6 days to complete, day 11 still in production and nothing from GlassesUSA and no one can tell me anything other than in production. Cancelled order and will take my business elsewhere
Date of experience: November 02,2023
Hi Alicia,
We’re sorry that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ralph,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
We will keep you updated throughout the exchange process. Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com