GetaroomReviews 6,368

Site mirrors the hotel website so you think you are booking with the actual hotel. Booking website didn't even say Getaroom.com until my confirmation email but rather Guestreservations.com. So I thought it was the Hyatt Regency's guest reservation site. It also stated the room was $169 and my confirmation email had another $83 in fees. You could not cancel the reservation. However, upon writing my original one star review, I was quickly contacted by customer service and was refunded $50 of my $83 fee.

Their web site is a bit devious in that you really don't know your dealing with for reservations. Thought I was booking direct with Travelodge Inn & Suites by Wyndham Deadwood SD only to find out that I had been directed to this company. Tried to call the number on the confirmation at GetARoom and they have no record of my reservation, however it was charged to my credit Card. Had to eat the $300 dollars plus. Now working with my credit card company to get my money back. The room was not up to Wyndham Gardens standards, badly needs remodeling, morning breakfast ran out of food two days in a row, very noisy not very clean.

Please do not use this site. I used it and then requested a receipt with a zero balance because this was the only way my employer would reimburse me, they would not send me the receipt only a confirmation receipt showing what I paid. After much begging and pleading with my employer they reimbursed me with the exception of the $200 something dollar tax recovery amount because it was excessive and the hotel would not have charged that amount. Beware! Rip off.

Somehow in searching for a room i got kicked over to getaroom for booking. I should have questioned the price from the beginning but didn't realize the outlandish price until comparing with my nephew who booked the same hotel with the same room the same dates for 1/3 the price. They changed me $142/night even though the site said the room was $129. OK that should include taxes and fees - right? WRONG thy then charged me another $192 in additional "taxes and fees" so the $129/night ended costing me $205.91/night!
Update 6-28-2019:
After I returned home I called to see if I could get an adjustment for the excessive fees. Did not get very far with the initial contact but did get promised a senior advisor would call me back. Lo and behold I did get a call back and after pleading my case was able to get a $125 refund of the $192. So at least their customer service was responsive and did the right thing. Still can't say I would recommend them in all situations but based on other reports for this company they can prove valuable.
I was called back by the

Less than 15 minutes ago my husband and I booked a hotel reservation through this website. The confirmation email that we received was incorrect. The reservation had an extra day added and the rate was $18 more than the rate that I was quoted when making the reservation. Within 5 minutes of receiving our confirmation I was on the phone with a representative who was telling me that it was going to cost $177 to cancel my reservation and rebook. I informed them that I didn't want to cancel my reservation but to have the additional day removed. I was told that it couldn't be done, I had no other options and in simple terms I was receiving NO customer service. After I let the individual know that I would be writing this review, calling the BBB and holding until I could speak to someone who could assist me (he put me on hold for 10 mins) he came back on the line and offered to call the hotel as a one time courtesy on my behalf and see if they would allow him to assist me. The hotel agreed and I was able to have the extra day removed without the $177 cancellation fee.

I own my own business. I could NEVER imagine treating a customer like this and ever expecting any sort of repeat business. For this very reason, I will not book through GetARoom again. A customer should never have to go through this sort of treatment and frustration. I am relieved to have the issue resolved but it doesn't excuse the treatment and experience that I had to go through to get my issue resolved.

Reserved a room at the Holiday Inn at the Baltimore Inner Harbor several months ago. For two nights I paid $750. As the date got more near, I noticed I could book the same room at the same hotel for $86 a night. The rate I paid is almost 5 times higher. I called about a refund or if they would price match... of course they could not. They stated that the reservation was nonrefundable. Any reputable booking agency will price match or at least refund with a penalty. Not theses guys. Book through someone else, this company specializes in ripping customers off.

EDIT
After posting this review I got a phone call from a true customer service rep who was very helpful. She made arrangements to cancel my reservation and get a full refund. Although I have not yet received the refund (she said it would take 3-5 business days) I am confident I will receive it

First of all - you can get much better rates online or at the facility. These people charged us double the rate of the hotel. This is my fault for not looking at the reviews. Take mine to heart. Secondly, it was 115 degrees at the Palm Desert located resort so we checked out one night early. We tried and tried to get our $$ back which was fine with the hotel, but after repeated efforts to get the $185 dollars back we finally gave up. Please do not waste your time and money with these people.

This site apparently mirrors the actual hotel site I was trying to book (even in the address bar). Normally, you would get a review before you click to purchase, but this site does not provide that opportunity. I thought I would get to look at the final prices and enter my rewards number information before confirming purchase, but that was not the case. Within 2 minutes of getting confirmation email, I called the phone number provided, but was told there was nothing that could be done and I was being charged the full price whether I cancelled the reservation or not.

While sitting on the tarmac in Vancouver I was informed that I would miss my connecting flight in Toronto so I google searched Toronto Pearson Airport Sheridan hotel. A 1-800 number came up and I called it. First thing I did was I asked the agent if this was the Sheridan Hotel... he said yes we have three Sheridan's which one do you want. After going through the booking I was told my card would be charged $233. Once I arrived in Toronto I had an email charging me $110 tax recovery fee that was not disclosed and all charges were in United States dollars so my actual bill was over $450 CDN... so they did not disclose that they were a 3rd party agency, they did not disclose a $110 tax recovery fee and did not disclose USD currency - total con artists. I did escalate this with ScamARoom several times but all I got was the cookie cutter apologetic response.

It may not be a high end for that matter is more low end, when checking in the clerk asked me if I was aware that the bath was separate meaning no attached bathroom
For one night with an early AM departure not a problem, the clerk was nice and did give me a room with an attached inside the room bathroom.
Best part of the room, flat screen TV, with little refurbishing room I would change to pleasant room
Room has refrigerator and light ceiling fan fixture

I thought I had contacted Marriott hotels and booked a room for my wife and sixteen year old son who were traveling. When they got to the hotel late that evening the room only had one bad leaving my son to sleep on the floor. When I notified the customer service at getaroom they stated they would give me a 10% discount. So basically they would give me $10 for the inconvenience of my son sleeping on the floor. This is unacceptable and they make it out when you call them that they are the Hotel you are booking. It is very deceiving. Never book through this company I was very specific what I wanted a room with two queen beds. Not a room with one bed. I have since sent them another email and if they do not answer it I will contact Marriott and possibly take legal action. Since this review I was given a full refund from get a room. It is a shame that it took this to get satisfaction. I would have given a five star favorable review if they had offered a 50% refund when the issue originally was brought to their attention. I do thank get a room for their response.