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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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I believe I was offered a good rate, however; No other discounts were mentioned such as AAA. I trust this was the best offer... and so it goes.
I called them back after my reservation to change the dates of the reservation without asking they refund my $25 fee And provide me with very high quality service!
I was redirected from TripAdvisor to getaroom, so I was a bit worried. I booked my hotel, agreed to the $25 additional charge for services for a two night stay in a hotel in Granada Spain. After reading some reviews I was concerned so called hotel to verify my reservations. They have my reservations for correct dates with requested extras.
Thank you getaroom
I had to change my reservation with you. When I called, your team handled the rebook quickly and correctly. Saved me some money on my nightly rate too which I appreciate.
I goofed on dates and needed to add a night. Recorded message listed revise reservation but when I tried to do so said can't be done. Human supposedly took care of it by cancelling old reservation and making new one but when I got confirmation new reservation was on the other side of the state and old reservation not cancelled. Finally got hold of young lady who fixed everything.
I made a mistake in booking travel dates. I needed to book the room for one day longer. The agent I talked to at getaroom was sympathetic but very constrained in the possible resolution of this problem. He couldn't simple add a day to the existing booking because getaroom doesn't allow changes to existing bookings. I suggested canceling & doing a new booking. If you cancel at getaroom you get charged anyway. So I made a new booking of one day & got charged for my mistake. The agent was great but I will be making a point of avoiding getaroom in the future.
So... their reservation method is to hijack a reservation from a searched name that was intended to be directly with the name hotel. Then they add a "tax recovery fee" equal to almost half of the room fee. Then when you find out, the reservation is non-refundable.
Hotel had no cable... said I should have been told@ booking
My experience is fairly typical. Initially I thought I was booking via the hotel as getaroom.com had replicated the hotel's website. A deliberate deception I believe. I was charged over £187 in obscure taxes. A fee not mentioned until after checkout. After complaining I was refunded £93 but left over £90 out of pocket.
If you too have been scammed by this company I have a few recommendations. Firstly, be philosophical. Sometimes useful lessons are learnt the hard way. Secondly, leave an accurate and honest review on Trustpilot/ Sitejabber etc. Thirdly, if you are an UK resident get in touch with the CMA. They are trying to get hotel booking websites to comply with ethical guidelines in order to protect consumer rights. This may be the best way to get this company shutdown.
We purchased and $85.00 room and later discovered there fees added over $45.00. I tried to get a refund and they would let us cancel but we would still have to pay the full price. Needless to say we just paid it and learned a hard lesson!
Daniel,
Great news-Your refund has been set up! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Consumer Relations
Getaroom
I asked to change an existing room arrangement to accommodate an additional family member guest, but was not allowed to do so. I think that's poor service and doubt I will ever use "Getaroom" in the future!
Ken, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
Communications were difficult. It was necessary for information to be repeated multiple times. When it came to the disclaimer information, it was delivered in a machine gun manner like you experience with the TV commercials where they have do their ten sentence disclaimers in five seconds or less. The Jabber portion of the website seems very accurate. I think I would have preferred talking to a receptionist at the place I made the reservations.
Rented a room for two nights planning to go skiing on a short vacation. I arrived at the hotel with my wife and two small dogs, the hotel then changed our room and added a fee for the dogs. I was very specific about the dogs to the woman as I was making the reservation, I then was told the TOTAL, that was not the total. GetARoom must love when travelers get to there destination late with no other options and a cancelation that must be done in advance, felt screwed, and had to pay the extra.
Update, GetARoom contacted me and is refunding twenty percent of our bill. Not bad. They claim that the dog charge is like an incidental or resort fee, seems more to me like a charge for having kid(s) in the room.
Hi Jeff,
Great news-Your refund has been set up! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Consumer Relations
Getaroom
This site is a SCAM! I googled La Quenta, and thought I had thier web site, look like La Quenta, but it was not! 59 bus for the room and another 40 for these AHs! Never, and I mean never use this site!
Preston,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.
Sincerely,
Getaroom
I went to the hotels website to book a reservation and had no indication I was redirected to this website. Was required to pay in advance, but never received anything confirming rates or fees. I went through the hotel for everything and did not realize I had went through this website until checkout. The website did not receive any of the changes made in booking with the hotel and I was charged for a full stay even though I cancelled the last few days with the hotel. The website refused to refund stating I made a reservation of my own accord.
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
I thought I was booking direct with the hotel. Didn't find out until I got confirmation. Then without disclosing upfront, they charged $175 in fees! Don't ever book with them.
K,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.
Getaroom.
This was my 1st experience with GetARoom, I had some mixups and after contacting them, the issues were resolved. I had a followup personal phone call and they wanted to make sure I was completely satisfied and they would be issuing a refund. Customer Rep. Who contacted me was very helpful.
Lynda, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Margaret,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating/removing your negative post about your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom