GetaroomReviews 6,368

Agent did not identify that he was not working for the hotel chain that we were booking and that using this service would cost an extra $30 above the hotel fee.
Service rep called and listened to my complaints very respectfully. She explained that the room price we saw on the receipt from the hotel was their cost and we would never get such a rate because an individual consumer can't buy in bulk like they do. She offered a $20 credit as compensation. This is good customer service.

We went on an adventure and were having so much we decided to get a room. I tried to book online. I got all the way through the steps and hit the submit button. The button did not work. On the page there was an ad to call for a better rate. I saw on the page that I could not submit I was charged a fee of $19.99. I called the toll free number. I asked about the fee. The woman told me the fee was for 24 hour customer service. I wouldn't have needed her assistance if my reservation had went through on line. Then I asked about the better rate message. She wouldn't address the situation. Finally I booked the room. I only went through with the transaction because the property was Days Inn by Wyndham. My husband is a Wyndham Destinations owner. Their properties are usually so clean and accommodating. We got to our room and it was a disaster. There was a broken window, the walls were dirty and there were bugs in the bathroom. The bed was clean and comfortable. I would never use this online service again.

Trying to make reservation at a hotel that I routinely stay at for work. Thought I was calling the hotel directly. Started through the process of booking the room anyway, even though I suspected it was going to cost way more. Initial price quoted was $60 more per night than I had ever stayed in the past. They lowered the quote when I called them out but even the revised quote was much higher than the going rate. I told them I was not interested in finalizing the reservation but I had already given them my credit card. I was supposedly being transferred to someone else that could cancel my reservation when the call 'dropped'. Next thing I know I received a confirmation email and my card was charged. What a scam.

KUDOS to GetARoom for their great Customer Service. I had to cancel an upcoming trip in June/2020 due to the Coronavirus Pandemic. All the activities I had planned to take part in during this vacation had been cancelled. Even though the cancellation policy did state the reservation was "non-refundable", GetARoom did the right thing and gave me a full refund of $658.79. This really shows me that they care about their customers and in the future I will definitely use their site again for my bookings. Great Company...

Not only was I directed to this booking tool via a deceptive google ad (shame on me, I guess), I was charged a $19.99 fee that was not disclosed (they say that them saying that "with taxes and fees" covers it, but the "fee" was to their platform, separate and on top of the standard hotel taxes and fees you normally get.

THEN, the total amount that they verbally told me over the phone increased by ~$8 when they actually charged me/sent me a receipt.

I will never use them again and I will be VERY careful next time I use a promoted link on google. Shame on you, "getaroom", or "reservatons.com" or whatever your company name is.

Clicked on an ihg hotel site, and dialed, answered "hotel reservations" not "getaroom.com" when rep told the me total with room and tax for 3 nights, I questioned her about why the tax and fees were so high for 3 nights stay, $131.00. She sidestepped the question and stated it was for taxes and fees again, I then questioned her if she was reservations for IHG, Holiday Inn, and she told me "we are an authorized agent for them" I booked the room for $422.02, got to the hotel, and they said I got a fanatastic rate, it was going to cost me $258.00 for 3 nights, including taxes. The hotel then said the room was booked under a mastercard, which I do not have. So Getaroom.com charged me $422.02, and they paid the hotel $258.00 for my room, overcharged me $163.00. The hotel told me if I booked directly with them I would have paid approx $120.00 per night with tax. Now since this is a business trip my company will only reimburse me for the $258,00 for the receipt I receive from the hotel, so I have to pay the additional $160.00 out of my pocket. I would ask for a refund, but I know I will get the standard response as I have read in all the other complaints i see on this site. I will review negative stars, I cant believe some regulatory agency cannot do something about these scamming practices, I have reported this company to Corporate IHG.

I grabbed the hotel number offline. Thought I was calling hotel directly, mentioned didn't want third party site because all the issues. He never said anything about being one. Then the taxes and surcharges on a room that was 89.99 were 45 for a total of 135.15. I kept questioning the charges saying it didn't sound right and he said yes they are all normal and what you would be charged elsewhere. I called hotel directly and they said no way. My bill with them was 103. Save yourself money go to the hotel directly to book.

Very friendly and helpful attendees. The desk clerk was very pleasant and offered expert services information
Ie; breakfast hours and ordering our food