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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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I booked a room for 2 nights and paid for 2 nights parking as well but when I checked into the hotel was told the parking hadn't been paid for so I had to pay again. Not happy at all. Will never use Getaroom again and will be telling everyone I know to stay away from them
Updated review Getaroom has contacted me regarding this and the issue has been resolved by way of part refund. I'm happy with the outcome
Horrible - I travel for my job... around 40 weeks a year and stay at various motels... this was the worst experience ever in making a reservation. The process was not streamlined for the ease of the customer. I had to review the location, the town, the motel, the type of room and the address of the motel multiple times, with the person making my reservation... it was like she had no clue what I was even talking about. Just kept asking the same questions over and over... each time I thought we were about at the end of the nightmare, she would read a disclaimer... I kept saying I understand... then she would read the disclaimer again. Never again!
Debbie,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
I was not pleased when before reservation was complete, I was informed that the reservation was
No longer able to be cancelled. We were also not happy with the room. The a/c was loud and not efficient. The TV did not work. Although the desk clerk very kindly brought a remote that gave us a station, we soon discovered it could not be turned off.
Not a clear cost, paid more than what it was worth, told breakfast was available but no... tub was backed up and was interupted 5 times and never offered another room... carpet dirty.
Sabrina, Great news-Your refund has been set up! Due to the impact of the COVID-19 pandemic and the amount of inquiries received, the refund time-frame will understandably be longer than normal. We apologize for the delay and appreciate your patience during this global pandemic. We apologize for this experience with the hotel directly. We do hope that you notified the hotel staff and management with your concerns. This Sitejabber review site is for the actual booking process, not the hotel itself. Please consider re-rating your review to advise your satisfaction of the booking experience or with a positive resolution. Thank you.
Sincerely,
Getaroom
Great experience! I will definitely come back, the condos were comfortable and the staff was friendly.
The hotels were comfortable, clean... I loved my stay at the Park inn by Radisson, excellent service and loved my room.
The hotel, is run down, the outside is dirty. The hotel clerk told us that the hotel is located in the seediest part of town, and that is why there are homeless hanging out and sleeping outside of the hotel. The rooms are dirty, the bathroom is disgustingly filthy! I am disappointed in sitejabber, they should be more responsible toward their customers and know about the properties that they are dealing with. I have never seen such a filthy, poorly run hotel. I will never use sitejabber again, nor will I recommend that others use them.
Elizabeth, Great news-Your refund has been set up! Due to the impact of the COVID-19 pandemic and the amount of inquiries received, the refund time-frame will understandably be longer than normal. We apologize for the delay and appreciate your patience during this global pandemic. This Sitejabber review site is for the actual booking process, not the hotel itself. We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
Got to the hotel and there was just one king. They made me pay 15 more dollars to get the two queens.
Susan,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
We were greeted and treated well. Rooms were clean, attractive, and comfortable. Service was efficient and friendly.
I was routed to this site/business they kayak.com and booked a room complete with reservation confirmation numbers from Kayak. Upon arriving after hours of driving alone with a child, exhausted and ready to rest, that there was no reservation made in my name and that even though I had used my credit card to do so I would need to pay again and at that, an increased Leo d from what I had previously "purchased". The front desk clerk said that it happens several times a day and that this company was probably scamming me. I don't know who is doing the scamming but I most definitely did not get what I paid for through this site and after many attempts and avenues of contact, I ended up disputing it through my bank because I literally never once was able to speak with a human representative of Kayak or Getaroom. Kayak sh ou Ltd he held accountable for their choice to not verify the sites/services they recommend to you and Getaroom should be held accountable for the inconvenience/disturbance their "service" actually causes including monetary compensation for those they scam. Someone within this chain of command is responsible and I cannot honestly say I know which it is, but this experience caused me to discontinue use of Kayak and to warn everyone else against it. Have some pride and take some responsibility in what you do and stop scamming hard-working people out of their money.
Whitney,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
When I called I was under the belief that I was dealing with holiday inn directly. The web site was very misleading. The person I spoke with did not speak clear English. I am not happy that I was charged $20 for a convenience fee. Very misleading
Dan, Thank you for your patience with this as our Service Resolutions Team has researched your complaint. Please be advised your reservation was booked through Reservations.com. This reservation was not booked directly on the Getaroom.com site, or with one of our agents. Our Service Team has contacted your booking agency in order to obtain a favorable resolution on your behalf. Reservations.com has advised for you to contact them directly for further assistance. We do take all of our customers' reviews very seriously and would appreciate it if you would either update or remove your negative comments on Sitejabber.
Sincerely,
Getaroom
Upon check in I was given a 2 bed room, when I had requested a 1 bed king size room. It was a short stay so I accepted it without complaint.
Clara,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
My husband booked a hotel and was very specific on which hotel and a pool and they booked us at roach motel next door woth renovations on pool so not open and would not refund money until 7days and had time to investigate but if I stayed at hotel then they won't investigate and once they took my money, I needed a place to stay.
Joshia, Thank you for your patience with this as our Service Resolutions Team has researched your complaint. Please be advised your reservation was booked through Reservations.com. This reservation was not booked directly on the Getaroom.com site, or with one of our agents. Our Service Team has contacted your booking agency in order to obtain a favorable resolution on your behalf. Reservations.com has advised for you to contact them directly for further assistance. We do take all of our customers' reviews very seriously and would appreciate it if you would either update or remove your negative comments on Sitejabber.
Sincerely,
Getaroom
A lie from this Site.
It was Not a Deluxe Suite. It was Filthy.
U asked for an Early check in, the Front Desk said it was Not on my reservation.
I asked you if the Pool was open, YOU Guarenteed it Was, and It Was Not.
It was Not a Suite At All.
I'm telling All my Facebook Followers Not to book through You.
LaVonda,
Great news-Your refund has been processed! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity and for your patience. We do take our customers' reviews very seriously and we thank you in advance for re-rating or deleting your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
I had a problem. After reaching out to Getaroom I received a call from Carrie who went above and beyond to make it right. Excellent customer care. Yes, I'll use them again.
Liz,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
First, the agent could not speak English very well. 2nd I gave him the name of the hotel and address. 3rd. He booked a room at a different hotel, with a different address.
4th. I think that was very poor experience.
Maurice, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
They were not honest about with whom I was speaking. I thought I was speaking directly to Holiday Inn. I don't appreciate being lied to. I lost my IHG points. In the future, I will not deal with this company.
Melanie, Great news-Your refund has been processed! Due to the impact of the COVID-19 pandemic and the amount of inquiries received, the refund time-frame will understandably be longer than normal. We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
Awesome
Excellent service and comfortable room...
The people were nice and professional in how they took care of their customer. The pool was nice and the surrounding are was clean.
Hi Archie,
Thank you for the nice feedback! We appreciate it.
Regards,
Getaroom
Charged me for an executive suite with a jetted tub arrived at hotel no such room exists. Gave 10% refund but that wasn't even the difrence in the room cost.
Albert, Great news-Your refund has been set up! Due to the impact of the COVID-19 pandemic and the amount of inquiries received, the refund time-frame will understandably be longer than normal. We apologize for the delay and appreciate your patience during this global pandemic. We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
Thank you for the nice feedback! We appreciate it.
Regards,
Getaroom
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kevin,
Thank you for the booking number. We do apologize for this experience. A Customer Service Resolutions Specialist will now be able to review your case and reach out to you directly. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.
Getaroom.