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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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Please never ever use this website to book. Not sure how I got led from the hotel website to theirs without realizing, but they charged me an extra 300$ fora 2 night reservation which included a 218$ reservation fee which was20% of my reservation. On calling them about it they said it was a standard fee and refused to refund it. Also keep in mind the room rates and taxes they charge are much more than standard hotel rates and other third party booking websites. I have booked so many times before through Expedia and Orbitz and never ever been charged this extra exorbitant reservation charges. This website is a BIG BIG SCAM!
Somewhat satisfied. Wasn't comfortable enough with clerk as to know if this reservation is through the hotel and is reputable as I had never heard of this service before. Thought I was directly dealing with hotel chain services so am somewhat leery if everything in the reservation will work out smoothly. This reservation is for my daughter & her fiancé in one room and my hubby & Me in the other room before they fly back home so want everything to be a smooth transition!
Made a reservation to the wrong location I called literally 1 minute later and they said "I'm sorry based on the cancellation policy we can cancel but your reservation is not refundable this is just TGE WORSE website to use... be careful before y'all used this horrible website
Daisy, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Good Service and Customer Experience Overall and they are always happy to help with any query you have.
I very much appreciate GetARoom arranging a rebook.
I would give them a 5 star were it not for the many calls and emails it took to make that happen. Getting to the right person - someone who had authority was difficult, and it happened only when i gave a poor review.
Donald, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
While we had some complication with booking through this site, the customer service acted with urgency and was able to assist with the issue. I'm surprised how quickly they responded and showed empathy after emailing them about my complaint on the up charge rate.
Hi Tarah,
Great news-Your refund has been set up! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
I was over charged twice once for 72 dollars and again for 47 dollars after paying in full and gave them a call and their response was sorry but we can't help you
Exceptional service, I would use them again for my travel needs.
Rocklan,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for updating your Star rating of your service experience on the Sitejabber site to reflect your satisfaction with your positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
First time to ever leave a review
I'm 57 years old but yesterday was the worst
My husband and I stared calling for a hotel traveling last night
Found a four star hotel and we
Called 800 number straight from 4 points by sharaton
Already Had Checked price Later realizing it was Get a room instead
The operator said hotel reservations but said Wharton was booked but there is a Marriott courtyard for $75 dollars
We paid for it in full price over $100 and drive
Straight to hotel
It was a very unsafe run down dump
That we
Could never have sort the night
Call right away and explained it was NOT a marriott courtyard and they said
Sorry for
Your luck you cannot get
Your money back
Patti, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
If I had just showed up to the hotel the same day and asked for a room, which they had plenty of availability, I would have paid $124 plus taxes. Instead my total bill was $222. This is not adding up and feels like a scam. Do not use getaroom.com.
Hi Greg,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Was quoted $769.44 for 4 rooms for 2 nights which I consented to, and then they added $354.36 in fees for their service which I was not informed of and they refuse to refund the money to my card. I have filed a dispute with my credit card company. Do not use GetARoom as they are dishonest and will rob you, and their customer service representative doesn't speak English and has a rooster crowing in the background! Was promised a return call when I complained. 3 days later, no return call. I called back and they said they were still working on it and to be patient. Still waiting...
Marilea,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Customer service reached out to me, apologized for the response I received and fully refunded my deposit. Thank you so much getaroom!
Robin, Great news-Your refund has been processed! Due to the impact of the COVID-19 pandemic and the amount of inquiries received, the refund time-frame will understandably be longer than normal. We apologize for the delay and appreciate your patience during this global pandemic. We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
Very helpful, pleasant and friendly! Excellent customer service. Fully satisfied. WiIl come up again to take service.
Hi Chris, Thanks for the nice feedback! We appreciate it.
Getaroom
Great experience overall. Will definitely come back, the condos were comfortable and i enjoyed. Thanks!
Great! Thanks for the nice feedback!
Getaroom
When you book through this which is sometimes hidden in the hotels website or in the web address reservations.com. When you have a problem with the hotel the hotel says" this is a prepaid reservation". They can not adjust. I was charged too much and unable to get a refund for a bad hotel stay. It's hard to identify when you reserve so buyer beware!
Cindy,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
They will over charge you claiming its taxes and fees and the customer service will not help you out. We paid 471 for two night stay at a $160 a night room. Like someone else said, they deserve negative stars. Worse company ever!
Missy,
Great news-Your refund has been processed! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity and for your patience. We do take our customers' reviews very seriously and we thank you in advance for re-rating or deleting your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
While looking for a room while crossing these United States. I thought was on the website Kayak but turns out it moved me to a website called rent a room. I picked a motel room that we had been very satisfied across the US. I put in Henrietta, Oklahoma. Went through all the steps to request a certain room and then pay for it with a credit card. Not till I tap that last button did I realize that it was Henrietta, New York. Then it was impossible for me to undo what I had done. It took 5 trys to get the refund.
Lana,
Great news-Your refund has been processed! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity and for your patience. We do take our customers' reviews very seriously and we thank you in advance for re-rating or deleting your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Thieves pretending to help people, charging hidden fees of twice the room rate. I am so mad I could spit. Thieves of innocent people
James,
Great news-Your refund has been processed! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity and for your patience. We do take our customers' reviews very seriously and we thank you in advance for re-rating or deleting your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
I made a reservation online at a Hampton Inn. Unfortunately, I reserved a room in a hotel in Ashland, Virginia instead of Ashland, Oregon which is where I wanted to stay. I realized my error right away and called getaroom.com to cancel the reservation. I was told that there were no refunds possible. I explained to several customer service representatives that I had made the reservation in error less than an hour ago, that I would not and could not use the room, and that I wanted a refund. Each custopmer service representative refused my request, stating company policy. I appealed to them with reason -- I could not use the room, no one would be out money, and I again requested a refund. It was refused. When I received my next credit card statement getaroom.com had indeed charged me the fullcost of the hotel room.
Your company policy aside, charging me for this room was arbitary and unfair.
I encourage everyone to avoid using this company! They are sneaky and when you search for a hotel room it "appears" that you are booking directly with the hotel, but you are instead dealing with this sham company.
Do not use getaroom.com.
Dale,
Great news-Your refund has been processed! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity and for your patience. We do take our customers' reviews very seriously and we thank you in advance for re-rating or deleting your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Took extremely long on the phone, hard to understand each of the representatives I spoke with. Specifically asked if I had met all the requirements to be able to enter hotel and go into my room immediately which they assured me I had. Upon arrival I was unable to check in and needed an additional deposit for which a chipped credit card was required with no exceptions or other payment methods.
Unable to locate my chipped credit card I couldn't secure the room and had to fight for a refund which is still 5 days later not in my account. Also didn't get a room.
Horrible service, had a lack of information and alaround rude and unhelpful.
Justine,
Great news-Your refund has been processed! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity and for your patience. We do take our customers' reviews very seriously and we thank you in advance for re-rating or deleting your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Anubha,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom