GetaroomReviews 6,368

When on a road trip and needing to last minute book a room, I asked Siri while driving to call Hilton, instead I mistakenly got connected to Getaroom.com. I booked the room, thinking it was Hilton. They were extremely deceptive in making my reservation because they acted like they were the hotel. It wasn't until I checked my email confirmation that I immediately realized I made a mistake no less than 15 minutes later. I got immediately back on the phone and called them right after. I asked for a refund since it was a mistake from less than 15 minutes ago. They said per their policy and the hotel's policy they can't refund me. I told them that is non sense because the hotel would honor the refund and I told them I would dispute the charge either way. I then called Hilton directly and booked a room directly through them and upon check in I told them I won't be checking into the third party room. I also sent an email to Getaroom and a few days later they said that they talked to the hotel and that the hotel agreed to refund them so they would refund me. I was like ok cool but they never refunded me the full amount of $168.56. To make matters worse i got a random charge a couple weeks ago of $8.43. I called customer service and they told me I have to email. I emailed three times and only got one agent sending me a copy of my bill for $168.56 when I booked the hotel a month ago. I responded asking for more of an explanation as to why my card keeps getting charged and they won't respond!

Did not tell us they were a 3rd party booking company. We were booking for a wedding and told them the hotel had special pricing for the wedding party, they said ok no problem. They did not give us the special rate in fact charged us more than the hotel was charging for a normal rate. They also made a additional reservation in our name without our permission. When we called to cancel the Woman that answered was OK but there were children and chickens making a racket in the background. And it took 20 minutes to cancel our reservations.
Any time I have cancelled reservations through many different company's it was relatively quick. Very shady

Wife booked a hotel, was quoted $85/night. NO indication that these leeches were going to tack on a bogus $50 "taxes and fees" charge. When contacted, they said "you booked it" and refused to do anything reasonable. Yeah, that's a nice "markup" for basically doing NOTHING. From their reviews this is one company NEVER to do business with. I've booked with major sites many times, no "surprises". Never heard of these jokers, you do biz with them at your risk apparently. Confirmed with hotel that $85 rate is their regular rate... GetARoom refuses to refund the scam charges. AVOID THIS SITE!

We called *******732 under the impression we had called Hilton reservations. On the call we asked for Hilton and prefaced the call with our intent to use Hilton points; we had intended to book a trip with Hilton Honors points. The customer services representative introduced himself as working for "Guest Reservations." He NEVER indicated that he was representing getaroom.com. Call was placed on 7/19/20 at 19:23. When we asked if we could use our Hilton Honors points (again, under the impression that we were speaking with a representative of the Hilton), we were told, ON A RECORDED LINE, that the room did not qualify for the use of such points. It clearly didn't because we were booking through a 3rd party. When we arrived to the hotel, we were told that the reservation was made through a 3rd party (this was the first time we realized a 3rd party was involved). We had had no idea until then. The email confirmation that we were promised was never sent. The only way we even knew that the 3rd party was getaroom.com is because we called the number back that evening and asked for that info - it was reluctantly given to us by the representative with whom we speak at that time. So disappointing to be taken advantage of. To getaroom.com - you are dealing with fellow human beings, please be honest and transparent in your transactions. What a shame.

I booked a standard room. Making sure that the man who I was on the phone with, made the room close to the lobby & everything was accessible for my handicap mom. We got here, checked in. Our room was on the 2nd floor pretty far down the hall. Also, nothing about it showed that it was handicap accessible. This was the last thing I wanted to deal with when I got to the hotel. I also feel bad for the staff! They had to do all of these extra things because Get A Room didn't do their part! It was very disappointing.