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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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Please don't waste your money this is a homeless shelter not a hotel it's horrible
They booked me the wrong room. I was supposed to get a room with two queen size bed. I received a room with one king size bed for three people. I did not notice until I got to the hotel to get to my room. The hotel said that's all they had available.
I contacted you guys and just got a run around and you could not help us out to find another room at this hotel or any other hotel. So we ended up staying one night and left even though I paid for two nights. We found a hotel elsewhere.
They literally only costed me more money. Just awful. Im giving one star because I cannot give zero.
M.,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.
Sincerely,
Getaroom
Place was very comfortable but a few minutes drive from the main place to be... are was very nice and quiet... and allowed an early check in which was very nice and made place to feel welcome and pleasant... love the room it was very clean and in great condition...
Don't book with get a room I never checked in the hotel during a world pandemic and was told I could not get a refund I would not recommend get a room website to any room. It's a scam they take your money and run. According to the terms on the contract it says you may be charged a cancellation fee. Not the entire fee as it you stayed at the hotel. Do not boom anything with get a room. A customer service representative stated I would get a refund and months later I was told by my bank the refund was denied. Stick to know sites because this one is a scam
The site is simple and they did end up refunding me - but you need to be careful. I was on my mobile device while traveling, trying to book directly through a hotel's website, and wasn't aware that I had ended up on the GetARoom site. After I clicked "book the room" I realized I was being charged almost $40 more than the advertised price. I asked the hotel clerk when we arrived and he said it was because I booked through an external site. When I complained to GetARoom, they did eventually refund the difference. But I feel like they should make it much more obvious that they aren't the hotel site and you WILL be charged a hefty fee when booking thru them.
Lori, Great news-Your refund has been set up! Due to the impact of the COVID-19 pandemic and the amount of inquiries received, the refund time-frame will understandably be longer than normal. We apologize for the delay and appreciate your patience during this global pandemic. We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
I wanted to cancel the reservation because I made it at the wrong la quinta Inn in. Tyler texas. My son is getting married 8 hours away and the out of town wedding party I am with is at another motel. La quinta inn reservations have been great. Will not recommend you to anyone esp any of the wedding guests.
Sandra, Great news-Your refund has been processed! Due to the impact of the COVID-19 pandemic and the amount of inquiries received, the refund time-frame will understandably be longer than normal.We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitjabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
I would not book a room through this company. You do not get a chance to review the total before you buy it. I had over 50% in room fees added to my total. If I would have seen the total I would have passed. Now I am unable to get a refund, it is deceptive.
Jeff, Great news-Your refund has been set up! Due to the impact of the COVID-19 pandemic and the amount of inquiries received, the refund time-frame will understandably be longer than normal. We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
I made reservations and they were not correct, in order to fix it you were required to cancel and maybe not get the same rate. I would not use this again.
Rhonda, Great news-Your refund has been processed! Due to the impact of the COVID-19 pandemic and the amount of inquiries received, the refund time-frame will understandably be longer than normal. We apologize for the delay and appreciate your patience during this global pandemic. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution. Thank you.
Sincerely,
Getaroom
Quick, easy, order was ready on time and accurate!
This site is a complete scam. They take your money right away- which should have been a flag for me-and do nothing to help when there's a problem. They just say "sorry". Norma- the night shift manager is useless- she refused to help. They lied with everything they said. The hotel was willing to work with us to help but the site refused any assistance. I was trying to make reservations for my son- he is across the country- and it was a horrible experience. DO NOT USE THIS SITE!
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
My intent was to book directly with the hotel chain. Somehow I got redirected to getaroom.com. I realized I did had a non-refundable room but then a pandemic happened. The state was CLOSED to travel into. The events in the region were cancelled. After multiple check ins with the company, they finally did refund the money. I realize with COVID there was a lot going on and I am grateful that they have now decided to refund my money.
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.
Sincerely,
Getaroom
Accidentally booked through getaroom. Thought i was talking to the actual hotel staff as the agent lied. Refused to refund
John, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
I booked through kayak with this site. Good price. I booked the wrong date on accident, but it was easy to cancel and re book the correct dates. My fault, but was able to make it right pretty easily.
Excellent customer service. Fully satisfied with my hotel reservation. Thank you!
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
I booked a room on GetARoom with the AUD amount specified. Once I gave my credit card details and could not cancel the booking, they confirmed the actual USD exchanged to AUD amount, which was vastly higher than what they specified on the 'deal', on the front page of the hotel booking. This is such a misleading and dishonest thing to do. And when you go to cancel they say you have to forfeit one night's rates as the cancellation fee. We are only staying for one night so there was no point. Really not a fair system to work with.
Sophie, Great news-Your refund has been set up! Due to the impact of the COVID-19 pandemic and the amount of inquiries received, the refund time-frame will understandably be longer than normal. We apologize for the delay and appreciate your patience during this global pandemic. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution once received. Thank you.
Sincerely,
Getaroom
Great rates, easy check in, no troubles i got a good price for a new clean hotel no issues with check in no price changes and was able to check in early with no problem.
Thank you for the great feedback! We appreciate it.
Regards,
Getaroom
I was very pleased with the service provided. I had called back about a week after making my reservation and the agent advised me that they could get a cheaper rate on the room and assisted me with that. That wasn't even the reason for my call. They were patient and addressed any questions I had.
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
The young lady was very helpful and knowledgeable. I will recommend this site to my family and friends!
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Richard, Great news-Your refund has been set up! Due to the impact of the COVID-19 pandemic and the amount of inquiries received, the refund time-frame will understandably be longer than normal. We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom