GetaroomReviews 6,368

Rating 0 out of 5.
I made a mistake one day when I tried to book a room at a hotel that I've stayed at in another town numerous times in the past. I typed the hotel and city in Google and clicked on the first linked that was listed. This link was for GetARoom and I thought I was talking to someone from the La Quinta that I stayed at. Big Mistake. I did use that reservation which i thought was high but wasn't sure with all the Covid-19 madness. I went back to the same hotel a couple of days later to stay again. This time I was absolutely sure that I called that hotel directly. I paid an average of $153/night with GetARoom compared to the $103/night going direct to La Quinta. Both rates included all fees and taxes. I just talked to someone at GetARoom and they were not able to give me a breakout of the extra $50/night for "Service Fee". The extra $226 in "Service Fees" would have covered two additional nights at the same hotel. The only service provided was 10 minutes on the phone setting up a reservation that I should have done directly instead. I asked the person on the phone at GetARoom to elevate me to a supervisor and I was told that they could not do that and the only number that they have was the same 1-800 number that I called. FYI, that phone number doesn't give an option to talk to an actual person in customer service.

I'm now going to leave a review on YELP and then contact the BBB. Finally I will contact the attorney generals office to report GetARoom as a SCAM.

I initially contacted them back in April to cancel a hotel reservation due to the pandemic. They cancelled it and said they were working on getting the cancellation fees waived... still waiting for a response after the initial response. It was supposed to be 7 days... going on 7 WEEKS!
They say that they've tried to contact you, which is lies. No messages on either phone or calls logged. Finally heard from customer service but refund will take another 3-5 business days to process. If I paid my bills like this, the bill collectors would be at my door.

I MADE A RESERVATION FROM CHOICE HOTELS FOR A CLIENT TO STAY IN COMFORT INN HOTEL, NORTHYORK CANADA. A CONFIRMATION WAS SENT TO ME, ON THE CONFIRMATION SENT ME, IT WAS STATED THAT THE FUNDS WILL BE DEDUCTED BY CCI HOTEL, RES TX US.
BUT WHEN MY CLIENT GOT TO THE BOOOKED JHOTEL, THERE WAS NO RECORD OF SUCHTRANSACTION, AND HE WAS MADE TO PAY CASH BEFORE HE WAS ADMITED. IMMEDIATELY CCI DEDUCTED 713.58 USD FROM MY CARD IMMEDIATELY. ALL ATTEMPTS TO REACH THIS CCI PROOVED ABORTIVE UNTIL I DISCOVERED THEY ALSO USE GETAROOM, I ALSO SENT VARIUS MAILS, THEY NEVER REPLIED
ALL EFFORT TO GET A REFUND BY BANK WAS FUTILE AS THEY CLAIMED MY CLIENT NEVER CAME TO THE HOTEL.SO THEY CLAIMED IT WAS A NO SHOW.

I AM READY TO GO TO COURT, I WILL USE SOCIAL MEDIA TO GET MY CASH, AND REFUNDS,.

EVRYBODY SHOULD DESUST FROM DEALING WITH THIS CRIMINALS

Booked hotel for New York in June and had contacted them in regards to changing my booking. They came back almost instantly to state I had to cancel and rebook. However my hotel in NYC is closed due to coronavirus and is not open on my booking dates. I have contacted them 3 times looking for a change to 2021 or a refund. They have come back to me within an hour with a call, an email and then confirmation of refund, and already processed my refund. Great service thank you.

My elderly mother booked a room through Getaroom.com but then physically cancelled her reservation at the hotel where she was going to stay. She received a cancellation number and was informed everything was taken care of. She was later billed because she was unaware that she still needed to contact Getaroom.com. After working with Getaroom.com, they refunded her credit card. I'm so happy with their prompt attention to this matter.

Once my reservation was made, I needed to drop one night, still within the free changes guidelines. However, they told me I would have to cancel the whole reservation and make a new one with the new number of nights. Problem was, the rates had gone up significantly and they wouldn't give me the old rate. When the new reservation was supposedly made (after 2 hours on the phone with them), I called the hotel myself to make sure it was right. It was not. They had only secured one night of the four I needed. Did I mention this was for my daughter's wedding! What a nightmare! They are not dependable.

First time. When making reservations I requested room on first floor. I was told it was put in the system. When checking in there was no annotation requesting a first-floor room. Therefore I did not get one. Also reservation person said breakfast was being served. I questioned this during the virus time. Was told again yes breakfast is being served. Expecting her to check with hotel to make sure however she did not. I called back a second time got a different Reservation person and was told no breakfast was not being served. Which is what I initially thought.

Told your first associate I wanted to book in Mississippi. He read back my confirmation and I thought I heard Michigan, so I asked about it he said "No I have you in Mississippi". When I got my email confirmation it WAS Michigan! Called back to cancel and re-book and talked to another associate. She looked it up and said, "No, he has you in Mississippi". I told her Mi. Is the abbreviation for Michigan, Mississippi is Ms. She said,"Well I didn't know, I'm not from America". So my first payment was $147 which I won't get back for three to five days. Very disappointing experience!

HORRIBLE HORRIBLE HORRIBLE
They lie to you as a customer
LIE LIE LIE
IGNOR YOU IF YOU TRY TO GET HELP
IGNORE IGNORE IGNORE
YOU CANT GET ANYONE TO HELP NO LESS LISTEN TO WHAT YOU NEED
THIS COMPANY IS HORRIBLE. THIS SERVICE IS HORRIBLE.
I made a reservation on the day to check in. I THOUGHT it was cancelled an hour later and all taken care of. Or so I was told. I WAS LIED TO BY SOMEONE AT THIS PHONE LINE TO MAKE RESERVATIONS AND CANCELLATIONS.
The full refund would be in my account in 3- 4 days. 7 weeks later NOTHING... and no SUPERVISORS that I can talk to AND no person in higher command that I could get in contact with or even that they can call me back. NO NO NO
HORRIBLE
BUYER BE WARE... YOU ALL SUCK... HOW CAN YOU LIVE WITH YOURSELF
SHARON R