GetaroomReviews 6,368

Made a reservation I thought directly to Best Western in Buda Texas. Had no idea it was a third party until I recieved my reservation number and was overcharged on my card. Absolutely could not get anyone to cancel. When I finally spoke to someone and asked for a cancellation and refund, he basically said i had been scammed, and too bad for me. I am nervous about these people EVEN HAVING MY CREDIT CARD INFORMATION! Absolutely disgusted!

I DID NOT realize I was using a 3rd party company when I made a hotel reservation. I cancelled it with in 30 minutes of booking it. When I got online for my bank account I saw the money for a room I cancelled was taken out of my account in full. When I called the hotel to ask about it they said they don't charge for the room until arrival. So i called getaroom and was told they could do nothing because I had the wrong cancellation. The agent only decided to help me when I told him I was getting irritated that he was telling me they could take money out of my account even AFTER I CANCELLED THE RESERVATION. From now on when booking a hotel I will make sure I call the hotel directly so I NEVER GET SCAMMED AGAIN! This practice should be illegal! So much for free cancellation if they charge you 2 months before your check in date. Be were of who you're dealing with!

Hello I use online hotel room booking on a monthly basis twice a month. Might have never encountered an issue such as this. When booking my room for Sunday night the webpage altar my booking for the next week instead. After finalizing the payment the dates were wrong. Instead of the BN for the same night of booking it was a week away. I called to adjust with customer service when traveling to the location 6 hours away in the afternoon and not arriving until midnight and customer service would not help in any way other than charge me for a new room all over again. Since I was already on my way to the location I had no choice other than to pay twice in one day. I'm very dissatisfied with the experience and the customer service that I received. Like I said before I travel twice a month and use online services all the time and have never run into this this issue. I am also in the hospitality industry for the last 15 years by managing back steakhouse. I would hope that someone would be willing to help me with other arrangements in the future or a given voucher to recover this lost.

I had heard complaints about using getaroom so I wanted to share my experience. Booking was easy, but the main issues I had heard were related to the hotel having the booking and dealing with getaroom customer service. I booked the room on a Saturday, checked with the hotel directly on Sunday and the booking was not yet on their records. I sent an email to getaroom and heard back Monday. Very pleasant note, explained the situation, I responded by saying I was not comfortable with a long delay in having the hotel show the booking, and the rep got back to me within an hour saying they had spoken to the hotel and the booking was in their system.

I was very pleased with my experience and did not have any of the troubles others have mentioned.

Zero stars would be more accurate. I booked online a $119 room - with taxes of about 10%, expected total to be about $131. Screen showed hotel name and reservations number - not a mention of getaroom. I quickly got an alert from my card company showing I was charged $178.

I called the toll-free number shown on the screen displayed prominently next to hotel name. To my surprise someone in the Philipines answered saying I had booked with getaroom and the extra $50 was a service fee and no, they would not cancel.

Deceptive trade practice. Appealing via my card company now.