GetaroomReviews 6,368

When on the phone with the reservation agent (who turned out to be with GetARoom), I told him that I wanted to call the Hilton hotel directly, he told me that the hotel would direct me right back to him, so I thought I was talking to the Hilton reservation desk, but found out later that this was a lie. I also found out from Hilton that GetARoom purchases hotel rooms in bulk from them and then resells them for less. All I needed was an itemized receipt with a breakdown of taxes paid, which GetARoom refused to provide, and they would not let me talk to a supervisor. Hilton said it was out of their hands since it was a third party who sold me the room. Although I got a room at the Hilton, they informed me that the rooms were overbooked when I got to the hotel. Why did they need to tell me this? Like it was my fault? This reflects bad on Hilton too, for selling rooms to an unethical third-party business and then punishing me for it.

I booked a 2 night stay in Moscow and when I got to the hotel, they informed me that they had my reservation, however, the hotel did not get paid by Getaroom and that they were not reliable. They would not give me access to my room unless I paid them or if Getaroom called and talk to the hotel manager. The hotel staff said that Getaroom in many occasions have not make payments. I told them that they had taken my money since 2 months ago but they would not listen to me unfortunately. I had to spend time calling Getaroom and because of time difference it was a hassle. I will never make reservations with them ever again.

This has been one of the worst experiences of my life! I used this service by accident, I thought I was calling Hampton Inn directly and it has been a nightmare, They actually created a fake reservation (spelled my name wrong, email wrong and address wrong) and my credit card was charged because I did not show up. I talked to the hotel and got the credit issued to get a room and now I'm spending multiple hours on the phone trying to get my money back from them. Everyone I talk to is completely incompetent! I just keep getting transferred and even hung up on because they have not clue how to help. The hotel even called me directly because they could not understand the individuals calling from here. They should be shut down!

I booked a hotel for my cousin birthday. Immediately when I got the reservation number by email I called my cousin to provide her with the reservation number. I told her to call the hotel to make sure they had the booking. Hotel advised that no reservation exists nor do they have a contract with this company for reservations. There was never anything that advised that this booking was going through getaroom. The customer service said it could take up to 72 hours for hotel to get reservations. I asked them to call hotel to confirm and agent Armando said there was no way to call. After back and forth with agent being rude to me from getaroom I asked for manager. I was told there are no manager they are in meetings. Agent advised that if he cancelled reservation I will not get money back right away. I hung up because this agent was useless and rude. How can I make a reservation through trip advisor and be advised there is no reservation and the hotel does not have a contract with booking agency. That makes no sense. Why was my card charged. Fraud and scam at its peak

We had three issues: 1) the hotel had no reservation for us when we got there 2) we thought we were on the hotel website 3) the fees took the total price up above what I could have paid on the the actual hotel website. Get a room has sent us an email indicating they have refunded our money.

*After original issue, customer service reached out via email to resolve the issue, and I am satisfied with how it all worked out. Below is the original review*

I reserved a double non-smoking queen room for what I thought was a good price: $70-ish. After reserving, got charged $30+ in charges and fees for the convenience of using getaroom as a 3rd party reserver. Found out at check-in that the room cost $54. Pretty disappointing to have paid like TWICE AS MUCH AS NECESSARY. But it gets worse!

After a slight mishap where the front desk tried to charge me a second time for my room, I headed to my reserved room.

Upon entering my room, only ONE QUEEN BED. In my double non-smoking queen room. Called the front desk, they cant help me because it was a third-party reservation. Called getaroom.com customer service, who repeatedly assured me that DOUBLE NON-SMOKING QUEEN always means ONE QUEEN BED.

I made my frustration known, asked what my options were, and was told they cant help me at all. Cant cancel my reservation. Cant refund me. Cant switch my room. None of my concerns were actually addressed, and nobody even tried to help me. I was just repeatedly told there was nothing anyone could do.

Im an unemployed father of 2 with one on the way and being taken advantage of like this is really hurtful.

I called the number on a website that portrayed itself as the Holiday Inn booking site. The person I spoke to, and booked with, also portrayed himself as being with Holiday Inn. Three days before check-in, I needed to change from 2 nights to 1. I was told that my "Free Cancellation" would cost me $182 in penalties. The original booking could not be amended. A "new" reservation for 1 night, along with the penalty would cost the exact same as the 2 nights.
I did end up cancelling and rebooking direct with the hotel. At that point I learned that the 2 bedroom suite was actually 1 bedroom and a pull out sofa bed.
I'll take this up with my credit card company, but I don't expect much.
In the long run, I'm saving about $50 overall and learned something about making hotel reservations. Be very careful who you make reservations with!

My fiancé was looking for a best western hotel reservation number. Searched on it, Best Western came up... she called the number. THEY DID NOT IDENTIFY THEMSELVES AS A BOOKING AGENT, THEY PRETENDED TO BE BEST WESTERN HOTEL... this is a scam SOB sight. They booked the room, sent an email to my finances email address... 50 more DOLLARS charged than the ACTUAL ROOM PRICE. I called back 5 minutes later... requesting to cancel reservation... THEY said it had to be cancelled 24 hours ago ( I kid you not)... I arrived at hotel, they had my name and no other information, they informed me they would need my card to charge nd for a room I was already being charged... THIS IS THEE BIGGEST SCAM GOING... I AM PUTTING A COMPLAINT WITH THE BETTER BUSINESS BUREAU... I WANT MY $50 refunded. I pray that is all they scam charge to my card.

I had no idea when booking it was with a third party. It appeared as though it was the actual hotels website. Our event decided to cancel so I went to cancel our reservation to be told we are out 331.00! No offer of a partial refund or credit for when the event rescheduled. Worst customer service. Got hung up on twice when I requested Politely I may add for a manager. Third call the manager refused to even answer the phone when I want to wait to actually speak to them unless I give the rep my reservation number. The whole reason I don't give it is because I get hung up on

Needed to change one day on our reservation within a half hour of the original booking. They changed it without any problems, but when we asked when our card would be credited back we were informed they do not give refunds. They made sure to send an email with their terms after the fact. Maybe they should just be upfront when you call! We were also charged almost a hundred dollars more a night in fees! Hilton Hotels should be ashamed of themselves for portraying this site as their booking phone number!