GetaroomReviews 6,368

My wife booked a room for us using GetARoom. She wasn't price shopping or anything; she simply clicked on the first link she saw when she typed in the hotel we were looking at, and she booked it. It happened to be GetARoom.com.

We've used sites like this before, whether it be hotels.com or priceline, or whatever, and I know that they don't really get you lower rates very often the way they advertise that they do. But at least they usually give you the same rate. This place charged us $159 per night for our two nights, but then added 123 DOLLARS IN TAXES & FEES! My wife was just clicking through and didn't really catch how outrageous it was until later.

I went to the hotel's website, where our room was $146 per night and we paid the normal $40 or so in taxes and fees. So I guess GetARoom thought their service was worth EIGHTY DOLLARS?! Not to mention the fact that they were also charging an extra $13 per night for the room. This site is just ripping people off, so stay away!

I guess the only positive thing I can say is that it wasn't difficult to cancel the reservation, so at least I didn't have to pay those ridiculous fees. Nonetheless, it's absurd that they even tried that garbage. I hope this place goes out of business quick.

I THOUGHT WHEN I BOOKED THE ROOM THAT IT WAS THROUGH HOLIDAY INN EXPRESS AND SUITES. IT WAS NOT, IT WAS THOUGH THIS GETAROOM SCAMMER! I was grossly overcharged, because I went by the room rate advertised of $127.00 per night.

Booked two rooms and ended up being charged $403.14. When I called they said they had over-charged me for 2 extra people in the one room. I got a WHOPPING $ 20.16 Credit... The manager at Holiday Inn Express gave me her card and said to have someone contact her, that there was no way she could come up with the amount that I was charged. The lady I spoke with just wouldn't listen to me, JUST NO REFUNDS AND NO CANCELLATIONS, ( I guess I was lucky to get the $20.16 refunded! NEVER USE THIS SITE.! I am going to dispute the whole charge with A/E... They should be investigated!

My famiy and I stayed at the Collins for 4 days in May. Front dest blonde guy never smiled and seemed unhappy. They put us on the second floor and we have 2 small kids. We received a call from the desk saying we were making too much noise. They should never put a family with 2 young kids on the second floor since the floor must be paper thin. Not impressed with their Pizza Hut at all. Much better resturants a short walk north. Nice beach access 1/2 a block south. The maids are the best part of this motel. They are excellent! The gift shop, I love Miami Beach, just south of the Hotel is a total Brazillian lesbian owned rip off. They try to embarrass you into buying overprised junk so please avoid them.

Booked 2 rooms for one night in Countryside, IL. Stayed at same hotel a couple of months back and booked same class rooms directly through the hotel chain. This time somehow got sent to GetARoom. Didn't notice the change and booked the rooms. I was surprised by the total price. Their Service Charge explaination follows: "This charge includes the estimated amount we pay the hotel for occupancy related taxes owed by the hotel and any amounts charged to us for resort fees, cleaning fees, and other fees. The balance of the charge is a fee we, the hotel supplier and/or the website you booked on, retain as part of the compensation for our and/or their services which varies based on factors such as location, the amount, and how you booked." Estimated tax? Other fees? Cleaning fees? Etc. -- No idea exactly what I paid for what fee but the cost of two $130 per night rooms was over 34% higher than the room rate for the 2 rooms. I know Chicago taxes are exorbitant but not nearly that much. I would expect to know how much I am paying for each of the listed "fees". I might not like it but at least I wouldn't go away feeling something is being hidden from view. Makes you wonder if you are being fleeced.

I recently tried to book a hotel in Costa Rica. The site advertised a room rate of $328.00 CDN per night plus 13% tax. When I asked for the grand total, the call taker would not provide one instead repeatedly telling me I could see all of that on the invoice once I had paid and got the email. I refused and so finally got a grand total of just over $1900. By my math that was over $400.00 higher than what the room should be. He wanted me to pay for the room first and then worry about the amount I was paying and insisted that the charge was completely refundable if I wasn't happy with the price. Again I refused and he put me on hold and then came back with a different amount, saying he had made a mistake and I now had a new amount that was around $1482. 56. He then told me that to get that price he had to remove our 2 children from the room booking and that I would have to advise the hotel that there would be 4 of us staying and we would have to pay the hotel an additional $40.00 per child per night. I was not comfortable with this wholesaler of hotel rooms, the lack of transparency was alarming and sent so many red flags up that I felt compelled to write this review. I did not complete the reservation with this company.

This site is a scam. I was charged additional $215.00 in fees that were unannounced until I downloaded my reservation. I will be filing charges in court to get my money back. At the top of the website ad it clearly states "No FEEs". SCAM, RIP OFF, I WILL BE SEEING THEM IN COURT!

To their benefit, after I wrote this review they did refund my money. Be careful what you enter into. I thought I was at a Hilton site and was not. Ask about all possible fees and taxes before you agree.

This company is a scam, they make it look like you are booking directly through the hotel website and charge you so much more. I tried to cancel my reservation and they charged my card even though I was 3 days from my arrival date.

Big red print at top says "free cancellation" Then at the bottom, in fine print it states a 3 day prior to check in date for cancellation, or you are charged. I was driving when my daughter made the reservation and I asked her about the cancellation policy, she responded it says right here "free cancellation." LIE, LIE! Always call the hotels directly. This site was $80 more than calling the hotel direct. I will keep this reservation, but only because you charged me for it 72 hours before I arrived! Nice "free cancellation" policy!

I am 62 years old, I had a reservation for a Wednesday, my mom got sick, and we had to comeback ASAP, I called getaroom to change my reservation to Monday 2 days earlier, their answer was we can't modify, we have to cancel your reservation for Wednesday with No refund because we called 40 hours before, their policy is 48 hours
Cancelation, but we want to modify not cancel. Still didn't get nothing from them and paid twice for one night. We spent hours on the phone with them. They even hung up the phone on us. We ended up paying twice for one night. NO REIMBURSMENT.
Their customer service is ROTTEN - Never again with get a room.

I booked a room at the Hampton Inn, thought I was booking direct with the Hampton Inn, and was charged more than the Hampton Inn charges by $30 and then I was charged a service fee of $110, for a total of $140 more than the Hampton Inn charges. This is my fault for not paying closer attention to the website I was using and not reviewing my confirmation. Do not use this website as you will be charged way more than the hotel itself.

When I was looking for a room at Homes2Suite Hilton in West Monroe, LA I thought that I was actually on the Hilton website. I didn't realize that it was a third party company GetARoom. The reason for the trip to LA changed and I didn't need to go there. I tried to cancel my booking or at least get credit for a future Hilton stay, I was told by Hilton that I needed to contact this company GetARoom. They tried to say that the Hilton would not allow me to cancel my reservation. So, I maybe out almost $500. I recommend any reputable hotel such as Hilton, Marriott, etc. do not allow this company GetARoom to make reservations on your behalf. They are tainting your good reputation and customers will not want to do business with you. The customer service is the worst I've ever seen. I do not recommend ever using GetARoom. Life happens, situations change, travel plan changes, any transaction should be refundable or a credit provided.