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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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I had booked online and the booking system had changed the dates resulting in my booking being for the wrong date! What a nightmare! My only choice was to call the booking line. I got really lucky, the Advisor was able to resolve the problem. I won't ever use onlibooking again.
I was skeptical of the price I was given for a room at the Country Inn and Suites in Maryland and was prepared to cancel the reservation. But when I called the motel direct, the price they quoted me was $18 more per night than the GetARoom price.
I found the booking with the Best Western in New Albany was super easy. The rate was far lower through TripAdviser than with any other site.
We have always stayed with Hampton Inn ever since it opened, but the prices have gone out of sight. If the Best Western is as good as the reviews we will make them our new go to hotel in New Albany.
Booking is very straight forward with getaroom, unfortunately i had to cancel my booking which was also very easy, we will be using getaroom again soon after our first experience with them.
My representative helped resolve an issue that would have made our stay uncomfortable. We are very satisfied.
The cancellation policy states two conflicting statements.
"Bookings cancelled after 30 days in advance are subject to a fee of 1 night's room. Bookings cancelled after 4pm date of arrival are subject to a fee of 1 night's room."
We tried to cancel 3 nights in advance and they would not let us. We called the hotel direct and they referred us to GetARoom. GetARoom would not let us cancel. When asked to speak to a manager, Katie in Customer Service stated she was not is and most likely she would not return our call.
Since this post, Getaroom has refunded our full one nights fee. We are pleased they responded by doing the right thing.
Site said I didn't need to pay a deposit until 1 week before my stay. I booked the room for 3 nights six months away and they charged my credit card in full.
La reserva se hizo equivocada: era del 8 al 10 de Octubre y NO el 15 Oct.He tratado de llamar a los telef. Indicados y cuando pido hablar en español me dejan esperando màs de 15 minutos por lo que debo cortar pues la llamada tendrìa un costo elevado
Orin is great and always finds me the best hotel keep up the great work. I just give him the location and dates and he lets me know my options.
1st time user and found the room i NEEDED immediately. I will definitely use GETAROOM again. I am very pleased with this service
Excelente plataforma muy fácil de manejar y con variedad de opciones, muy recomendado
Buenisimooooooooo
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
It is agood experience but let us check what will happened in the hotel i mean after see the real effect of using the site for hotel reservation
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
I called to book 1 room for 2 days for next August. I gave them the name that I go by, which is my middle name. When they requested my credit card I explained to the man that the card was in my full name, which I gave him. They booked 3 rooms instead of 1 room. 2 rooms in my full name and 1 room in my middle name. Again I only wanted 1 room for 2 days. Will only refund money for 1 room because they said the other 2 rooms were non-refundable. No where did they mention anything about rooms being non-refundable. The man told us the 2 rooms were non-refundable today because the rate was cheaper but the refundable room was cheaper than the non-refundable. I have never been charged for a motel a year in advance. The man told me that I had up to 3 days prior to the check-in date to cancel. The hotel policy is not to pay until check-in. No way this is write and I am hoping this can be resolved without further action.
I booked a room through trivago. No mention is made that this is a US based co. When I checked my statement i have been charged an overseass transaction rate by my bank. This makes this site actually more expensive than others.
New to this site. Was very satisfied with how my reservation was handled.
Will use the site again. Good Experience
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
No problems- I've got the best offer from this site and registered accordingly. I wish that bat the end of the event I will participate and use the room in the park-inn hotel I still remain satisfied.
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
I booked from a site called Trivago and specifically set the currency to be Canadian dollars. When directed to your Getaroom, I stupidly assumed that I was still dealing with Canadian dollars until I got the confirmation email for my NON REFUNDABLE reservation. Very, very lame. I would not have booked otherwise.
Update 09/24/18: Following my original review, a customer representative reached out to me and said they would issue a reimbursement of the difference with the exchange rate once my stay was complete. That's $221 USD. Very happy with this resolution. That's what I call excellent customer service.
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
It is a very easy website to navigate, I did my purchase under five minutes. It was very standard. I would defiantly use the website for future purchases.
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
Booking a room was easy and fast. I was able to find the room on Trip Advisor which had the ratings right on the page. Pictures were great quality. It was easy to view the rate and book with ease.
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom