GetaroomReviews 6,368

Do not use this website. They have zero interest in you as a customer and do not want to help. I made an error in booking a room and due to their no refund policy they would not change the date of my reservation. I was just out $150.00. Do not book through this site. They also never sent the money they collected from me to the hotel, as a result the hotel was not able to help in resolving the issue either because they never got paid. Scammers!

I suspect your website has a pool connection to I'll go to because I went from trivago to Agoda to Getaroom And in that process the date of my booking changed from February 24 to March 3. I did not realize this and as I was traveling it was not easy to complain to you. Two days later when I was eventually able to review correctly I contacted you, please check your files, and you said you had no arrangements with the hotel to change dates. This is possibly a poll and in that process the date of my booking changed from February 24 to March 3. I did not realize this and as I was traveling it was not easy to complain to you. Two days later when I was eventually able to review correctly I contacted you, please check your files, and you said you had no arrangements with the hotel to change dates. This is utterly appalling Structured to work on that. I honestly can say I think your service structure is so bad it's almost criminal

I unknowingly used this website when a call I thought I was making direct to a hotel went to this website's customer service center instead. Defrauded like others who have complained on this site. They posed as the hotel and told me my rate would be $98. When I received the confirmation I saw the price was increased by 50% with undisclosed charges. When I immediately called back to cancel after receipt of the confirmation they refused to cancel the room. After seeing all the complaints similar to mine I am going to call the Better Business Bureau and the Office of the Texas Attorney General (phone number *******100). Urge you to do the same.

Booked a 2-bedroom suite with 1 queen bed in each room. When the hotel confirmed my reservation, they put me in a 1 bedroom with 2 queen beds. Thankfully, I explained that I had booked a different room and they were able to put me in the suite I wanted. Not sure if this was a pure accident on getaroom's part or if they were advertising one thing and thinking the customer wouldn't mind something different and presumably cheaper for getaroom.com. But I got it resolved so not a huge deal, just make sure you verify the registration with the hotel asap after booking.

So I booked a hotel in Phoenix for a concert and we had to change the reservation from 3 nights to 1. The agent said that the reservation was "no cancellation" and it was up to the hotel to refund my $700. The agent never said it was a "no cancellation term". Soo had to cancel and rebook at the same hotel for 1 night@$300 which they gladly received from me and would "let me know" if they're going to refund me. If it wasn't for my wife's birthday, I would have canceled the whole thing