GetaroomReviews 6,368

Booked room for $145. Put in cc number for them to charge me $57 in taxes and add in charges. Called immediately to inquire and was told the system is down for maintenance. Wendy said to call back in 1-2 hour. Explained we would be there in 2 hours. Sorry system is down.

I hung up and called hotel who said it is only 145 with taxes.

Called customer service again and Wendye said she couldn't hear me because the phone was breaking up. I told her I had 4 bars and just spoke with them and she said it might be their phones because of the maintenance.

Can anyone help.

Stole $4,700 from my credit card for a 3 night trip I booked to NYC for the end of this month. Their online booking system changed the dates that I input & booked me a 12 day trip that I never would have or could have ever booked! My kids are only on spring break 5 days total! Also added a $1300 booking fee. BEWARE! I've notified BBB, every review sight & fraud department. I will call the hotel directly daily screaming & get attorneys involved until I get this trip canceled & my money back.! Customer service call center claims to have your problem escalated # & never ever gets back to you. Total scam! Going to the media next. They can't keep stealing!

I thought I was on the Davenport Grand Hotel's website to book a room in Spokane for late July. They obviously pay for google keywords so their site comes up first with the hotel's name. It looked completely legit however when I confirmed my booking with my credit card it they added $74 in "tax and recovery" fees! This is about 50% of the total room cost. They then told me I could not cancel this reservation, or I could cancel but I would not get a refund. I am seeking a resolution with my credit card company What a scam!

I called to Holiday Inn and made a reservation, they gave me a reservation number which I tough it was from ( Holiday Inn) When I called to ask for the confirmation, they told me that I booked it through Get a room, which was impossible because I dialed to the Holiday phone number. Somehow this people took all my info from them and made a charge for 600 usd dollars. I NEVER CALLED THEM!
When I called to cancel any reservation with them they told me that they have already charge my credit card and that they wont give my money back.
Be careful this is a MAFIA waiting for you to steal your info and your money!

I booked a hotel room yesterday morning with who I thought was best western. Come to find out was this 3 rd party getaroom. The lady told me the wrong check out time as well as overcharged me by $40! (I had to find all this out when the hotel manager told me) this was our first outing as a family and super disappointed that I got mislead. I called to figure out why this happened, getaroom lied and said they couldn't find my information to help. Again... very disappointed.

Getaroom overcharged me 400% on a hotel room in Buenos Aires, and then told me they had a no refund policy. It took a few days, but after complaining to them, leaving 1 star reviews here and on Trustpilot, and sending them screenshots from the hotel website which proved they had overcharged me, they cancelled my reservation and gave me a full refund. Their customer service department was extremely polite and helpful throughout. Part of the problem was that their website looked like the website of the hotel, and another problem was that they only charged the full amount after I'd pressed the 'Agree' button. Obviously I wouldn't have agreed if I'd known what I was being charged. Their website is confusing, and needs a rethink.

This company is based out of UK and has many employees sitting in front of a computer posing as employees from your selected hotel venue. They read from a scripted manual with rehearsed answers to your inquiries about their fee's etc. You will be charged a minimum of 90 dollars to have them book your hotel room. The charge will come though as a hotel tax of some sort. They will lie and say they are the hotel itself. They will not give your u the hotels number directly or their OWN physical address for uhhhhhh security reasons ( what).? What other company will not divulged their physical address.? Security reasons? After realizing I was scammed I called right back to cancel. The whole thing has been a whole day hassle and still not sure of refund even after calling to cancel 10 min after booking with getaroom. Really a fraudulent site. Beware.

I made a reservation thru Getaroom and didn't realize the fees were very high until I saw charge on my credit card- I called and got nowhere with understanding what the fees were, or getting them removed. It wasnt until after I posted a review on sitejabber that I got resolution. I was refunded 100.00 of the 215.00 they charged. The reservation that I made was great, it just seems like they should be upfront about the extra fees.

I went on line to book at room at a reputable local hotel. I got what I thought was their website and proceeded to make my reservation. The site advertised rooms for $124 per night. I did not receive a confirmation number or a receipt. When I reviewed my credit card history on line I was shocked to see I was charged $181.40. I contacted the hotel about the charges and a receipt this, the hotel manager said the reservation was made through a third party. He then was able to obtain a receipt that showed that I had been charged $52.69 in fees