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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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We are so disappointed. We did weeks of research and found an incredible deal at a well-regarded hotel. With just one week until our trip, we received a phone call to tell us that there had been a pricing error and they were cancelling our reservation. Now we are scrambling without time to properly research hotels to book something.
I did a resevation for a room in London for 9 days. It was a very good deal I was very happy! But 1 week before the check-in I received a call from GetARoom to cancel my reservation... They said that the deal was an error. The hotel do not want to accept the price so GetARoom cancels my reservation... I understand the hotel don't want to assume the GetARoom's error, but I do not neither assume their mistake... The only one solution for GetARoom is to cancel my reservation 6 days before my check-in without any compasation or other offers... What a bad customer service and troubles for me to find a last minute hosting.
NEVER TRUST DEALS FROM GETAROOM
After my review I received a phone call from getaroom and their customer service person said they would refund us the cost of breakfast for our stay. They took responsibility for the mistake between the hotel and booking company. My issue was resolved.
I called to book a reservation through Holiday Inn with the number I thought I got directly from the website for Holiday Inn. When I arrived at the hotel and checked in she told me it was through a third party. They had the reservation so I didn't think much about it. The next morning we went down for breakfast that was to be included in our reservation that we paid a higher price for and she said the reservation they had for us didn't include breakfast and we would have to contact our third party vendor for help. The help number wouldn't give me a person, just kept hanging up on me. I pulled up the reservation in email and it said free breakfast on it, but the hotel couldn't see that because it was a third party. Then I see the $107.16 fee for the booking added on to my reservation.
We are home now and I finally found a different number to call and got a person that said you are a third party vendor and the lack of free breakfast was holiday inn's responsibility.
Your customer service said holiday inn should have looked at the reservation on my receipt and given us breakfast based on my reservation receipt not the reservation booked by your company. When I said refund he practically laughed at me!
When I booked she said the price with breakfast would be higher, was I sure I wanted that higher one and I said yes, because that was important to a family of four. I would like a refund for the higher priced "with breakfast" reservation for two nights that I paid for but didn't get. Because breakfast wasn't on the holiday inn's reservation for us and your customer service "help" number on my receipt would not give me a person to talk to about it while there.
Worst Company ever! Waited 5 hours after I took a train to DC. For them to cancel my reservation spent Friday not on the phone for 2 hours. I'm SOL insane. Don't ever book through them. Didn't even get a credit
This company is a scam! Do not use them! Unknown to me, I was redirected from my original booking site. My $600 total booking charge for three nights at a hotel in Northern California, turned into $821 on my final bill. Non-refundable, no cancellation. I was charged more than 35% of my bill as a service charge. This site took me for $221. It is a total rip-off. Stay away from them.
I was shocked that I saved more than $40 using this site. Easy, great choices, great graphics and quick check out process.
Somehow this company popped up when I was inquiring about a reservation at the Worthington in Fort Worth. I had received a discount in the past from this hotel for being a fire fighter. I called this company unknowingly to make my reservation. They never stated who they were and carried on with the reservation process as if they were the Worthington staff. I asked multiple times about this discount and whether it was still available. The assistant on the line checked multiple times and never stated she was not the hotel or whether the discount was available or not. She came back with a rate of $188 which was the rate I had paid the year prior with a discount so I thought nothing of it... Once again they never stated their company name just answered the phone as if they were the hotel and carried on throughout the transaction. When it came to the final charges there was nearly $100 in additional charged making the total $282. When I asked about why it was so much they stated things like the hotels are required by law to charge tax etc which is true but then lumped the rest up as amenities and other quick words thrown in. I confirmed then got the email from "getaroom" and it occured to me that I had been tricked. With my reservation being the next day and in a busy area there was no way to fight it with my credit card company and risk loosing my money booking a second reservation while the one through "getaroom" was dealt with.
I would advise anyone considering this company to stay as far away as possible. Nearly 1000 1 star reviews just like mine with the same issues should paint a very clear picture of the business practices of this company.
Thought I was booking through legit web site. Final invoice didn't add up then calculated that they had charged £70 over the odds to book room for 2 nights!?!?!?!?!
Complete scam...
They tacked on a $60 "service fee" but listed it nowhere until after I had paid. Then you find out immediately there are NO refunds. Very unhappy.
They made some mistakes but made up for them and discounted my stay. Overall things worked out fine.
It was great to talk with a real person and he took the time to help me through a problem that he (Lue) resolved for me.
This company has a modus operandi for wearing down customers who have any issue with the initial reservation. 1. Refusal to do anything. 2. Refusal to connect you with a supervisor. 3. Read review sites for negative comments. 4. Immediately contact you with a resolution in exchange for a better review.
I did receive my refund after going thru this whole process. I initially only wanted to adjust my check-in dates to a week sooner and had confirmed with the lodging site that they had the availability. I have read so many reviews of this company that are almost identical to mine.
Advice to consumers: make your reservations directly with the lodging site.
Advice to Getaroom: lose the first string "customer service" rep's with their inflexibility and stoic responses. Just treat your customers the way the second string does - in their first request for assistance - and you wouldn't have so many bad reviews to deal with in the first place.
I booked a room my mistake clicked the button twice. Called right away, called the hotel. No way were they going to help. I had to pay for both reservations.
Does anybody ever think of just trying to help another human being? My issue was completely resolved. Thank you
After 4 months of calling this company, speaking to many individuals, they finally issued me a refund. This is after I left a horrible review on this site. It was only until then, someone from their company cared enough to take me seriously. The woman who called me was the only person I talked to in the 4 months of calling their customer service team who didn't run me circles and who actually explained the problem and solved it. Thank you Carrie! If only I had spoken to her from day 1,2 or even 3, this review would have never happened.
These people are complete crooks! We found a recent price online for a Hampton Inn room. So we called and could hardly understand the lady on the other end of the phone. She quoted us a room fee of $109. We we're happy. Three days later I look at credit card statement and their is a service fee of $111.32! The lady never mentioned this! How is this even legal? I tried calling their 1-800 customer service number and of courses it is an automated service and after 3 attempts, I was unsuccessful in talking to any actual person. I'm finding posts all over the internet now of how dishonest this company is. I will forever look closely from now on when booking a room online to make sure it is not through www.getaroom.com!
Kayak linked to GetARoom when searching for hotel rooms and the website had the best price for a hotel room, saved several hundred dollars.
The usual charge for booking with the hotel was $396.00 They charged me $577.00.
I was in the process of arranging for my wife's funeral so didn't review the reservation.
If anyone books with getaroom beware.
Excellent accommodation, very kind staff,
Good breakfast, small but very comfortable room and bath room, balcony was excellent
Just looked on my credit card statement. Charged $4,321.39 on 25/27 Feb. Canceled booking, as I needed to rebook with one less day. Then credited $4,184.33 on 12/14 March. So lost NZ$137.96 in the process simply because I needed (because of flights) to stay at hotel Sun-Thu instead of Sun-Fri. So was not refunded the full amount, as promised. Don't really want to spend another hour on the phone, calling from New Zealand.
Terrible do not use! Very rude and fraudulent! Cancelled a reservation 3 days prior and still charged credit card. Filing a fraudulent charge with BBB!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity.
Sincerely,
Getaroom