GetaroomReviews 6,368

In good faith, I went on line to "get a room" for a long weekend. I wanted to stay at the Hilton Garden Inn, so I googled that and little to my knowledge a pop up came up - getaroom.com- that was 1/4/19- I was booked for 2 rooms, only wanted 1 and have yet to get that credited back to my visa. The hotel manager has provided proof to me that the hotel credited this company, but yet I cannot get anyone to take care of this for me. THREE WORDS- DON'T USE THEM!

After writing the below review, getaroom made the proper corrections and expressed since apologies for mix up. Two thumbs up for them doing the right thing.

Booked a room at the Holiday Inn Express in Hiawasse, GA using the reservation number on their website. I did not know it went to Getaroom.com. Lady assured me the rate was the best possible rate and even the bereavement rate was no better. I was going for my brothers funeral. When I checked in the desk clerk gave me a better rate due to bereavement. As it turned out getaroom charged my credit card and added a $50.00 surcharge to the room rate which was not disclosed. I made a phone call to correct the amount and was told they will not make any adjustment. Getaroom is a misleading organization and the hotel should not redirect calls to them or either support the actions of the hotel staff. Bottom line is I am out $90.00 total between statement from hotel and what getaroom charged my card.

Beware of this company! Greatly misrepresented. I booked a 4 night stay using This pathetic company, OMG! 6 hrs after I booked, had to cancel. Called the customer care line... put on ignore for 30 min 3 separate times... funny... when I called I chose the make a reservation option... someone answers right away. So I ask the person the makes reservations why no one answers the cancellation number... she says she doesn't know why, they work across the hall from her and NONE were on the phone. Really, can't make this up! So I asked her to walk across to the hall and ask them to answer the damn phone. She did
Just that, Amazing. She transfers my call to customer care( misnomer), and after getting my confirmation number she says that they adhere to the hotel policy... and that there is no refund... I screamed BS, I had already called the Best Western and there policy specifically states that cancellations must be done prior to 24 hrs, which I was 36 hrs out.
The Get a Room representative continued to say that she could cancel but need my permission to be charged the 1200 hotel fee! WTF?
I asked her what planet she was from where this type of BS was acceptable. Then she says she has to call the Hotel to verify that that is the policy.
Unbelievable. After 45 min on phone we were "accidentally " disconnected... I call back, off coarse, and get a brand new idiot to start the whole process over with. I told that imbecile they were not going to get a penny of the 1200$, that I was going to report then to the BBB, then hung up.
2 min later I got a cancellation email from them.
I called hotel directly and saved 300$ over the 4 night stay. Lesson Learned.

Long story short. I tried to book hotel accommodation for two days. The site directed me to the GetARoom site where my hotel accommodation was booked. However, I was able to discuss the matter with GetARoom supervisor who was able to cancel the booking and process the refund in full. I sincerely appreciate their willingness to listen to my honest discussion with an action plan that satisfied both parties. I will not hesitate to utilize GetARoom again for better rates than the hotel could offer. Thank you!

I had the unfortunate misfortune of contacting GetARoom.com! The rate looked alright, but when it said to pay a non-refundable fee, they tacked on an extra $50 or more dollars in addition to the hotel fee. Honestly, I had NO idea. There was no warning until after I hit paid! It was only for 2 nights. It is greatly misrepresented! BEWARE! They tack their ridiculous fee in ADDITION to the hotel fees and taxes! If I had gone DIRECTLY to the hotel, I would have immediately SAVED over $50.00 for the two nights! NEVER again!

This site is a scam! Do not use it. We thought we were booking direct with Marriott and instead we book the Getaroom. There rates a might higher than most sights. The charge you and make you pay off the money upfront. When we need to cancel less than 48 hours later than would not refund any of our money and now we are at $1,000.
Most hotel booking services will always refund you money or allow you to cancel as long as it matches the hotel cancellation policy. Marriott allows you to cancel three days prior to your stay. When we book by trip was not until a month and half away. They took all of my money and refused to give me a refund! Huge SCAM! Do not book from this site! I travel a lot and this is my worst experience ever. Be careful when searching online and make sure you are booking with the right company.